Telephony and call center app
4.7/5 (15 reviews)CallFire offers a number of call center features to automate outbound campaigns and track business activity. The app's main features fall under the following categories: voice broadcast, text messaging, call tracking, IVR, cloud call center and developer API.
The cloud call center features of CallFire provide agents with all customer history and notes in one interface by integrating with your CRM and excel spreadsheets. The app supports unlimited call transfers and offers real-time reporting. It also lets you record calls, play prerecorded voicemail messages, add custom scripts and more.
Voice broadcast and text messaging lets you send important alerts, promotions, updates, and notifications to customers and employees. Call tracking and reporting in CallFire let you track and analyse all campaign results.
CallFire provides you with an IVR (Interactive Voice Response) system from which you can set up surveys, polls, appointment reminders, payments, and more for both inbound or outbound uses. The IVR system includes an auto-attendant, call routing, phone surveys, call recording, as well as results tracking and analytics.
Pros
I was using some other auto dialing products before i got to know about Callfire from one my business mate. When i saw it working i was amazed. The uploading of the data, caller lists is very easy no matter if it is any file extension format it accepts all and shows you the exact call details on the screen as they are uploaded on it. We do not have to mention the unwanted details like address, zip, area code or postal code like rest of the dialer requires necessarily in order to get the calling list uploaded on the software. The call connectivity is excellent and i never have experienced a call drop or breakage call echo while dialing, (Provided sufficient internet bandwidth). They have got exiting upgraded features like messaging from a smart phone app. Call broadcasting and even you can track your call records as well. IVR (interactive voice responses) lets you set us inbound caller messages, product details, help center escalations till the time the caller is being answered by the next available agent. We also can make conference calls as well as call routing from this software. Also we can configure as many agents as we want on this dialer. We also can rely on the superior customer service as they are always available to help us with any technical issues.
Cons
Honestly, no hassle, nothing to say bad or anything which i dont like about this product. It worth's every single penny invested.Value for money and happy customer engagement.
The non-profit agency that I work for has been using the Callfire Cloud Call Center for over 5 years now as a tool to better manage our customer service outreach. The software allows us to easily create small targeted calling campaigns for individual staff or a large multi-user campaign for customer service follow-up with our entire customer base. The metrics that the software provides allow us to track staff productivity during calls, see good versus bad phone numbers, a number of live answers, etc. The data/question screen allows for customized Q&A that operators can fill in while on a call and which can be exported to Excel for data mining later. One major complaint is when trying to export the data. Not sure if this is due to the size of the campaigns, internet connection, the software itself, or what but it can often take several clicks of the export/download option over many minutes (I've seen it take anywhere from 3 minutes which is reasonable to one time when I spent over 20 minutes trying to open a campaign and export/download the results). This issue we have witnessed on multiple occasions over the years so it's not an isolated incident but again, tough to truly track down what the problem is. Customer Service, however, has been great in trying to help us on the occasions when we needed info but could not get it from the system.
Pros
Versatile, fairly easy to use, easy to customize.
Cons
Sometimes tough to export data.
great software!
Pros
I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button
Cons
I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes
Pros
The UI is easy to navigate and all major features are clearly accessible from nearly anywhere. The reports are also powerful so we've been able to track & update metrics, increasing our overall productivity quite quickly.
Cons
Initially we were concerned the features may not be that beneficial to us but once we began to see an increase in revenue due to sending out discounts & promotions, along updates and notifications so easily, we were very pleased.
Pros
Easy to setup and easy to use. Lots of great data points, post campaigns, and great reports. Online login and setup is great when working remotely.
Cons
User interface can be a little tricky at first but once you get the hang of it, works well. Customer support is great but a little inconsistent at times.
LITE
$99 /month
2500 minutes/texts
STARTUP
$199 /month
5500 minutes/texts
PRO
$599 /month
20000 minutes/texts
Pay as You Go:
5 cent per minute/ text
Below are some frequently asked questions for CallFire.
CallFire offers the following pricing plans:
Starting from: $99/month
Pricing model: Freemium
Free Trial: Available
LITE
$99 /month
2500 minutes/texts
STARTUP
$199 /month
5500 minutes/texts
PRO
$599 /month
20000 minutes/texts
Pay as You Go:
5 cent per minute/ text
CallFire offers the following features:
CallFire has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
CallFire supports the following languages:
English
CallFire has the following pricing plans:
Freemium
We do not have any information about what devices CallFire supports
CallFire integrates with the following applications:
APIANT, Campaign Monitor, Capsule, Clearlogin, Cyfe, LeadMaster, Maintenance Care, NationBuilder, VisitorTrack
CallFire offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
It has been a great help for my business to generate more revenue with better quality and low maintenance problems.