ISL Online is a remote support software that empowers you to offer fast remote assistance. You can access and control attended or unattended computers (Windows, Mac or Linux) in seconds from any computer or mobile device and provide technical support to mobile device users. It’s a rich-featured remote support solution, featuring file transfer, text chat, audio and video calls, session recording, unattended access, RDP tunneling, administrative mode, reporting and rich customization options.
The remote desktop software can be customized to match your company graphic design and you can turn on and off specific features and apply advanced security measures in order to best fit your workflow. ISL Online license includes a proprietary live chat software, which you can apply to your website and offer your clients a very efficient communication and support channel. From a live chat you can start a remote desktop connection with your client with only one click, without passing the session code to them. It’s the fastest and easiest way of starting a remote support session.
With one license you can create any number of users, install software on any number of workstations and support any number of clients. You can go for a cloud-based or on-premises license.
Vantagens
ISLOnline has all the features of it's competitors but at a more competitive price. The software is continually being developed and improved and can be branded to suit your company needs. It supports remote connections to multi platform and devices and has a chat platform for you to converse with your customers which can be added to your website. Technical support is first class and they are extremely helpful when you first begin using the software. You get an evelauation period to trial the fully featured software and this can be extended if needs be so you can be sure. Did I mention the price?
Desvantagens
I would like to see some improvements in the Remote support logging page as I use this to generate invoicing information and it takes an export of the log and some reformatting to get it in the state I need.
Hello,
thank you for your review!
We are currently developing some new features for the reports page, which will soon show the name of the computer in the list aswell, making it easier to see which computer you were connected to in a particular session.
If you have any requests which you would like to see added to the reports page (or to ISL products in general) please send us an email to [email protected] or visit our live chat on our website www.islonline.com!
Best regards,
Domen Vidmar
ISL Online Team
Remote support to users on Windows platform. Users are working on different version of Windows (like: 7, 8, 10 and some server editions too).
Vantagens
Most important of course is that ISL Light delivers the goods when it's about remote support. I've looked at multiple other products (after deciding to leave Teamviewer) to find a solution that fits my requirements. One of them is remote support to individual Windows users on a virtual Windows Server. ISL Always On basically is the only product that could do this easily. Also many other products have different products (or subscriptions) for attended and unattended support. With ISL you get ISL Light (attended) and ISL Always On (unattended) and all for a very good price.
Desvantagens
You only get one concurrent session with each licence. This might be just not as flexible as you would like. You can however add an option to allow multi-sessions. You have to pay a little extra though.
It would be nice to have a list of users that previously asked for support so you don't need a sessioncode to get connected. Than again it might be more secure this way.
We actually resell the product besides using it for ourselves.
I still believe its a good piece of software, support is good and the dutch distributor DCC is very friendly and gained a lot of knowledge about the products of ISL. Way better product then Teamviewer although i keep on waiting for a better experience with mac.....
Vantagens
To be able to log in remotely without manual inteference from the client.
Support reacts with knowledge and content. (no auto-message nonsense)
The mobile app to give emergency support from a tablet/phone
Desvantagens
With mac clients there is no easy way to run the software from the desktop with an icon.
Your client needs to download the software, run it and give consent, accept a securitywarning etc.. before you can actually take control of the remote PC / Mac
Hello,
thank you for your review!
I'm sorry to hear the experience with ISL software on a Mac computer is proving to be difficult.
I have raised this issue with our team and we will look into ways of improving this functionality.
Let me know if you will have any further questions or issues!
Best regards,
Domen Vidmar
ISL Online Team
We gladly help the customer as quickly as possible by watching them, and so solve their problems immediately and quickly.
No matter what internet connection they have, or how fast the PC is.
We have found a solution in ISL that can be started easily and quickly also by less useful users.
We have been working for years with ISL (on-prem) and had never problems with it.
Vantagens
quick, simple, it does what it has to do.
picking up after restarting, logging off / logging in works very well
Desvantagens
The only thing we missed in ISL Light is the option to disable using keyboard or mouse on the client side. Really super frustrating when people want to click themselves.
Hello,
thank you for your review!
We have a feature request ticket open for this functionality, the ID for this ticket is REQ-234. I have added a comment to this ticket, raising it's priority for development!
Thank you for your suggestion!
Best regards,
Domen Vidmar
ISL Online Team
ISL has been our remote support solution for many years, and has served us very well. We respond to chat with Pronto, group meetings and unattended connections, but by far what we use the most is connecting to customers with remote support. I never have issues with firewalls or anything - if it can connect to the internet, then I can connect to it. Audio, video, file transfer, recording - all these are great benefits to already great software. And being able to supplement licenses with Pay Per Use minutes is a great cost saver.
Vantagens
Extremely easy to use, versatile and scalable - ISL can handle any company from the smallest to the largest. The wide range of products ensures every area of support is covered, and with style. I love working with with software!
Desvantagens
The cost is not super cheap, but I don't think you can find anything better for less money - and with the level of support they offer.
SaaS and on-premises Server License available. Priced per simultaneous session. No other limits.
Pay per Use: $145.00 per 500 minutes valid for a year
Cloud: $469.00 1 license / year
Self-Hosted: $990.00 1 license / year
Contact ISL Online for detailed pricing information.
Abaixo estão algumas perguntas frequentes sobre o ISL Light Remote Desktop.
O ISL Light Remote Desktop oferece os seguintes planos de pagamento:
A partir de: $145/ano
Modelo de preços: Assinatura
Avaliação gratuita: Disponível
SaaS and on-premises Server License available. Priced per simultaneous session. No other limits.
Pay per Use: $145.00 per 500 minutes valid for a year
Cloud: $469.00 1 license / year
Self-Hosted: $990.00 1 license / year
Contact ISL Online for detailed pricing information.
O ISL Light Remote Desktop oferece os seguintes recursos:
Os clientes habituais do ISL Light Remote Desktop são:
Grandes empresas, Empresas de médio porte, Administrações públicas, Pequenas empresas
O ISL Light Remote Desktop está nos seguintes idiomas:
Árabe, Chinês (simplificado), Chinês (tradicional), Checo, Danês, Holandês, Inglês, Francês, Alemão, Hebreu, Italiano, Japonês, Norueguês, Polonês, Português, Russo, Espanhol, Sueco
O ISL Light Remote Desktop tem os seguintes planos de preços:
Assinatura
O ISL Light Remote Desktop é compatível com os seguintes dispositivos:
Android, iPhone, iPad
O ISL Light Remote Desktop se integra com os seguintes aplicativos:
Autotask, Avast for Business, Bitrix24
O ISL Light Remote Desktop oferece as seguintes opções de suporte:
FAQs, Suporte online, Suporte por telefone, Tutoriais em vídeo
I used to use LogMeIn and was approached by ISL to try out there product initially I said no then the price of the other product had its third increase in twelve months which made it too expensive. Since then I haven't looked back, I can connect to my clients quickly and securely and provide the type of service my clients expect as if I was there in person. I must use the software three to four times a day on average and now most of my support work is done remotely saving journey time and fuel cost. It's made me more efficient.