Online reputation management
4.8/5 (190 avaliações)BirdEye is an online reputation management software designed to help businesses of all sizes collect, monitor and market customer reviews, with review management, social listening and real-time analytics technology. BirdEye also supports a native mobile app for iOS and Android, which enables users to check-in clients, gather new reviews, track customer feedback, and access reports on the go.
BirdEye helps users enhance their online presence and SEO with accurate company listings and dynamic content. Data synchronization ensures important information such as name, address and phone number is updated automatically across BirdEye’s 50+ global partners, including Google, Facebook, and Bing, while dynamic content allows users to enrich listings with engaging videos, photos, and menus. The ‘scan your business’ tool gives users a quick overview of their online reputation by showing listings, reviews, and ratings across multiple sites.
Review monitoring technology allows users to engage with customer conversations in real time, from a centralized dashboard. Real-time SMS or email alerts inform users when a review is posted about their business. Social listening tools enable users to discover sentiment trends, and discover influential social conversations, while survey management features allow users to create and send engaging customer surveys via SMS, email or social media. Users can measure survey responses accurately with net promoter score (NPS) technology.
Social ticketing and ticket assignment tools help users streamline issue management and resolution, while real-time business analytics help users gain valuable insight into customer feedback. Competitor analysis technology allows users to understand their competition, and identify opportunities to capture market share.
Vantagens
The software is Easy to use! Just send out an email asking the patients do do a review . Fill in your own questions .
Desvantagens
There is nothing that I don’t like about the software really
Our patients are walking advertisements for our office and Birdeye has been the best method to voice their opinions.
Vantagens
The benefits outweigh the cost. Using Birdeye has increased our presence socially and physically.
One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.
Desvantagens
I was hesitant at first to do business with someone who is across the states and would only communicate by phone or email. Little did I know, the staff goes out of their way to answer any questions and if a problem arises and we need assistance, they are on top of the issues quick.
I wish I knew about Birdeye sooner. The sky will be the limit
Fadia, thanks so much for your great feedback. We love that you are benefiting so much from using BirdEye! Sky is definitely the limit for your practice! We're honored you consider BirdEye "one of hte best investments" for your practice! Thanks for being a BirdEye customer!
We changed the software so that we control who gets a review - We pick them out in the AM. We manage a 5 star on Google and all our reviews are so positive and flattering to the office.
Vantagens
The ease that any of my staff can present the software and the patient is at ease seeing it isn't a big deal. Lots of patients are afraid the click here, click there platforms, or even before we had BirdEye, us telling them how to do it! This is easy breezy for all!
Desvantagens
There isn't anything I don't not like about it - We were able to custom tailor the software to what we wanted and it's what I got!
Thanks Mary! We love your dental office is getting such great reviews. We do offer 300+ integrations, but I'm happy to hear you found a way that works specifically for your office! And it looks like you're really rocking it with the reviews. Glad to hear your patients find it "easy breezy"! Thanks for the feedback!
In this day and age It's all about the internet and about reading reviews to help make our decisions on just about everything. As a business, you want to attract as many new people as possible but you want them to know from people that are happy and satisfied with the services you provided them. We are a dental office and that's what we were missing. Birdeye provided us with the best customer experience to achieve that! They set everything up and showed us how easy it is to allow our happy and satisfied patients to want to give us a 5-star review! Now we are getting so many new patients calling and stating they just read all the wonderful 5-star reviews and would like to schedule! Birdeye is the best decision!
Vantagens
Everything! What is there not to love! This software is amazing!! Truly, the ease of it is just great! The customer support you get from Birdeye is top notch! If you have been looking around to help your business take off, look no further, this is it!! Birdeye is the BEST!
Desvantagens
Nothing! The only thing I can say is that I am sorry we didn't get this sooner!
Thanks Regina and Dr. Penny! So happy to hear how you and your patients find BirdEye so easy to use. We love to hear your bringing in so many new patients from your great online reputation! Thanks for being a BirdEye customer!
Overall, very happy. Good value for the money.
Vantagens
This is a great tool that allows you to funnel reviews across the review sites where you need the the most. The greatest feature of this system is its ability to direct people with an inclination to provide negative sentiment to an internal response channel, while sending people likely to respond in a positive way to the site or sites where you most want or need reviews. The system directly integrates to well over 100 industry specific review platforms which makes it very convenient to push reviews to the platforms where your clients will most likely seek out reviews.
Desvantagens
It is a bit quirky in that you have to be very exact in setting it up so it matches your title and description in Google My Business.
Contact BirdEye directly for detailed pricing information.
Abaixo estão algumas perguntas frequentes sobre o BirdEye.
O BirdEye oferece os seguintes planos de pagamento:
Modelo de preços: Assinatura
Avaliação gratuita: Disponível
Contact BirdEye directly for detailed pricing information.
O BirdEye oferece os seguintes recursos:
Os clientes habituais do BirdEye são:
Grandes empresas, Empresas de médio porte, Pequenas empresas
O BirdEye está nos seguintes idiomas:
Inglês
O BirdEye tem os seguintes planos de preços:
Assinatura
O BirdEye é compatível com os seguintes dispositivos:
Android, iPhone, iPad
O BirdEye se integra com os seguintes aplicativos:
AgencyAnalytics, BigCommerce, Infusionsoft, QuickBooks Online, Rent Manager, Salesforce Sales Cloud, Shopify, SurveyMonkey, TapClicks, Zoho CRM
O BirdEye oferece as seguintes opções de suporte:
FAQs, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo
Out overall experience has been tremendous! We really care about our patients. We are a husband and wife team and we treat them like our family. We have high skill level too and our team is dedicated too in treating and caring for each patient and when they ask patients to fill out the email when they get it after their appointment, it is always a 5 star review ! It is the best way to show new prospective new patients that are looking to come to a practice that want to be treated that way too ! They want to be listened too , not to be hurt,& they want to understand wants going on . They also want to be able to smile and feel good about themselves again. And do it in a way that they can afford it and we seem to make that work for them . And this birdeye reviews is a way that they express it to us . Get it ! Now ! Unless you suck .... then don’t because people will tell you but maybe that’s good too and then you’ll know that you need to step up your game or fire someone or maybe more than just someone maybe everyone and start over with a whole new team and a new mission statement..... wow ... food for thought 😉