VCC Live is a cloud-based contact center software, providing telecommunications services to all types of business that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer among others) allow your contact center team to perform a wide variety of actions from one single software. With VCC Live omnichannel solution, you can use and switch between multiple communication channels such as voice, email, chat, and SMS.
Vantagens
User friendly, easy to learn
Always evolving, new functionalities add to business value
More visibility in reports and monitoring than before
Flexible compared to our previous system, highly customizable:
Script editor is one of the best I've seen
IVR editor is very ergonomical
Desvantagens
Does not always support business logic
Some report interfaces miss some filters which would come handy in some cases
Minor functionalities (on nice to have level) are missing, but will be developed, hopefully!
Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.
Vantagens
Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.
Desvantagens
There's really no such thing. The software has everything you could wish for. If you hadn't wished for a thing yet, you will surely discover it in a new update. The VCC Live team will think of it anyway :)
Predictive dialer increased our Outbound department effectivity by 30%.
Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems.
Vantagens
Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC.
Desvantagens
Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well.
Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations
Vantagens
Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales
Desvantagens
Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.
Vantagens
User-friendly, easy to use administrator platform. I can use complex settings in a few minutes by myself.
The User state log and it's drop-down-menus (quick search terms).
Customer Service and the dedicate contact are always there for help, inform us about news proactively.
Desvantagens
The development request's implementation time length could be shorter.
A supervisor interface on mobile would be great.
Standard: €55.00/seat/month
Professional: €75.00/seat/month
Multichannel: €95.00/seat/month
Premium: €135.00/seat/month
Abaixo estão algumas perguntas frequentes sobre o VCC Live.
O VCC Live oferece os seguintes planos de pagamento:
A partir de: €55/mês
Modelo de preços: Assinatura
Avaliação gratuita: Disponível
Standard: €55.00/seat/month
Professional: €75.00/seat/month
Multichannel: €95.00/seat/month
Premium: €135.00/seat/month
O VCC Live oferece os seguintes recursos:
Os clientes habituais do VCC Live são:
Grandes empresas, Empresas de médio porte, Administrações públicas, Pequenas empresas
O VCC Live está nos seguintes idiomas:
Checo, Inglês, Alemão, Húngaro, Italiano, Polonês, Russo, Ucraniano
O VCC Live tem os seguintes planos de preços:
Assinatura
Não temos informações sobre os dispositivos compatíveis com o VCC Live.
O VCC Live se integra com os seguintes aplicativos:
Magento, Salesforce Marketing Cloud, Worldpay, Zapier
O VCC Live oferece as seguintes opções de suporte:
FAQs, Suporte online, Suporte por telefone
A very innovative call center solution, which is accessible and user friendly. It shows that it has been developed with user and business needs in mind. Continuous innovation and development of new functionalities help the business grow and/or become more effective. The staff is open for discussion and give professional support and advice through understanding our business. I would recommend it everyone still using on-premise solutions!