Collect, Analyze & Manage Net Promoter Score® (NPS) Feedback
4.9/5 (20 reviews)zenloop is a NPS feedback management platform which improves customer retention by using the Net Promoter System® (NPS) framework. zenloop's SaaS platform collects quantitative and qualitative feedback through various channels (link, email, website or each embedded). All surveys are easy to reply and achieve high response rates of 30-50%. Our smart label technology analyzes the feedback and automatically identifies all relevant insights and trends. Companies can easily close the feedback loop with their customers and initiate internal processual improvements. zenloop boost customer relationships and empowers customer centricity in organizations.
Pros
Exceptional UX and ease-of-use, all integrations we required and very little additional workload for our developers. Everything with an amazing price for the package and quality customer support. Amazing experience!
Cons
I had a great experience overall. In the beginning, we were really looking for an integration with zendesk, but a few days later the zenloop team had it available. Amazing turn-around.
Helps us to optimize our processes.
Pros
Great and intuative to use tool for measering the NPS.
Good customer support if you have questions or sugesstions for missing features.
Cons
More detailed analytics page is missing at the moment but I know that a new analytics page will be launched in the very future.
Gave me good insights into customer thoughts. Zenloop helped my business to understand customers better and attack invisible problems.
Pros
- fair pricing (totally worth the money IMHO)
- integrations like zendesk, slack etc. are very handy
- the team responds very quickly when an issue occurs
- the tool or better the whole process is very self-explanatory and easy to work with
Cons
Nothing really bothers me so far, I will continue enjoying to use this platform as long as the team keeps the quality up. Minor bugs sometimes appear but are usually solved within a very short time.
Pros
customer journey could be sustainable improved and the customer preferences where easier to be adapted besides that the Churnrate has extremely fallen
Cons
I'm lucky to say that nothing comes to my mind
Pros
- It is possible now to scroll through and read the customer feedback at different stages of the buying process. Helped us to identify a bug we had on older android devices in the payment process
- Nice API! For me as a Head of BI it is always beneficial to work with well structured tool that are easy to intergrate into DWH
Cons
- It would be great to have the NPS scores (anonymized) of the users from other shops / platforms as well in order to have benchmarks. It's not really a con but perhaps an idea worth to explore.
https://www.zenloop.com/en/pricing
Engaged respondents boost response rates
Multi Channel. Ensure convenience for any customer journey touchpoint. Whether it’s on-page after checkout or embedded in emails, creating targeted NPS surveys has never been easier.
Easy as 1, 2, 3 – awesome surveys ready to go within minutes
Don’t spend days setting up an account and surveys. Built customized NPS surveys that match your company style within minutes.
Expose real time feedback and excite your organization
Live feeds are the perfect dashboard to build a customer centric culture. Put it up on a big screen in the office and watch engagement and morale in your organization go up!
Smart labels provide instant feedback insights
Analyze NPS comments in seconds by using Smart Labels. Qualitative feedback gets segmented into feedback topics. Customize labels to build you powerful text analytics engine.
Delight your promoters and critics with instant replies
Leverage your promoters as marketing channels and referrer. Reply to your critics to prevent churn. Push feedback to customer service system, Slack or Zapier to delight customers with instant replies.
Empower improvements with alerts and digests
Configure email alerts to route certain customer feedback to responsible employees immediately. Set up regular email digests to stay tuned how customer relationships improve over time.
Below are some frequently asked questions for zenloop NPS® Platform.
zenloop NPS® Platform offers the following pricing plans:
Starting from: €99
Pricing model: Subscription
Free Trial: Available
https://www.zenloop.com/en/pricing
zenloop NPS® Platform offers the following features:
zenloop NPS® Platform has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
zenloop NPS® Platform supports the following languages:
English, German
zenloop NPS® Platform has the following pricing plans:
Subscription
We do not have any information about what devices zenloop NPS® Platform supports
zenloop NPS® Platform integrates with the following applications:
Freshdesk, Magento, Mailchimp, Salesforce Marketing Cloud, Shopify, Slack, WooCommerce, Wordpress, Zapier, Zendesk
zenloop NPS® Platform offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support
As we have a lot of transactions during the day and a lot of feedback to collect, we needed an NPS solution that could help us on all ends. With zenloop we received quality customer support. The team really helped us from the beginning to the finish. The platform is exceptionally easy to use and almost no additional friction during the integration. It should be a no-brainer for any e-commerce with a customer focus to start with the zenloop platform