Geração de relatórios de erros e comentários no aplicativo para aplicativos móveis
4.7/5 (81 avaliações)O Instabug é uma solução de geração de relatórios de erros e comentários para aplicativos móveis com testes beta, comunicação do usuário, relatórios de falhas, alertas e integrações de terceiros. A solução foi projetada para ajudar os desenvolvedores de aplicativos móveis a identificarem e corrigirem erros e falhas à medida que acontecem. O Instabug permite que os usuários de aplicativos relatem erros com capturas de tela, anotações, gravação de tela e pesquisas, com relatórios gerados para que os desenvolvedores ajudem a corrigir a falha.
Os desenvolvedores de aplicativos para dispositivos móveis podem usar o SDK do Instabug para coletar comentários úteis dos usuários, adicionando uma linha de código ao aplicativo e enviando-a à App Store ou à Google Play Store. Usuários ou testadores beta podem gerar seus relatórios de erros ou comentários de várias maneiras usando capturas de tela anotadas, anotações de voz ou gravações de tela e podem simplesmente agitar seu dispositivo móvel para enviar o relatório. O recurso de bate-papo integrado no aplicativo permite que as empresas se comuniquem com seus usuários para solicitar mais informações sobre o problema, fornecer atualizações ou confirmar a correção após a conclusão.
A integração com uma variedade de outros aplicativos, incluindo JIRA, Slack, Zendesk, GitHub e outros, significa que as empresas podem continuar usando suas ferramentas atuais e todos os dados são sincronizados automaticamente entre as plataformas. O Instabug também facilita o teste beta de aplicativos novos ou atualizados, com a capacidade de os testadores beta fornecerem comentários diretamente no aplicativo, com etapas de reprodução e informações capturadas para desenvolvedores no dispositivo do usuário, etapas do usuário, hierarquia de exibição e registros da rede.
Vantagens
- The UI is great and implementation is a breeze
- I love being able to customize my development console logging to amend my crash reports. In fact, the suite of information I get along with crash reports is easily the most comprehensive I've seen on the market, hands down.
- Having the ability to speak directly with customers via in-app chat is invaluable in building customer relationships and solving issues promptly.
- I love being able to annotate screenshots and take videos is issues in the app to attach to bug reports. I often find myself browsing my own app and making notes to myself about items that should be fixed or looked at in this manner. This feature, for me, might be the greatest value add of the product.
Desvantagens
It's actually quite cumbersome to work around the 4 account limit per team for a paid account, especially if you have multiple apps and/or support people that need to log in. There are almost too many updates (too frequent?) being made to the software. Every other day that I log into the dashboard, there's an alert at the top screaming at me to update to the latest version, which don't even seem to include high priority hotfixes.
Geração de relatórios de erros e comentários no aplicativo para aplicativos móveis
Manual and beta testing teams saved 30% of their time on logs and screenshots collecting
Vantagens
Me and most of testing team just loved the app. We enabled Instabug for beta builds of our app. Whenever some bug or weird behavior is detecting, grabbing logs as well as screenshots was very easy. We had a few tricky questions when we needed to use API. Support team was so friendly. They provided us all required guidelines really quick. Also, in cooperation with Dev Team, we were able to set up crash logs collection with sufficient granularity of logs. Including crash report eventually became almost requirement when we reported new bugs (this is how much they liked these reports)
Desvantagens
As we needed API access to build custom reports and client wanted some detailed statistics, we needed to use Gold plan, that was pretty expensive. At some devices shaking feature didn't work stable and I needed to shake it a few more times to get crash reported. There was also a number of cases when the app didn't recognize really similar crash reports so we needed to involve human work for consistent analysis.
Geração de relatórios de erros e comentários no aplicativo para aplicativos móveis
Instabug helps us connect with our users quickly to learn/know about bugs as soon as they crop up, as well as making sure we can fix issues as fast as possible.
Vantagens
Relatively easy to integrate with mobile apps, and 3rd parties platforms like freshdesk. We use it for bug tracking including screenshots and videos from our users, as well as general app feedback and it's an indispensable tool.
Desvantagens
The price tiers are not friendly to small teams and seem geared more toward large organizations with high budgets
Geração de relatórios de erros e comentários no aplicativo para aplicativos móveis
Vantagens
I love how simple the integration. Especially at early stage our product has many holes. Tracking down a crash can be difficult if without this app. It has very advanced analytics and reports. It also helps us deal with the second problem which is collecting and consolidating users feedback. We use their feature request feature where users can suggest something or report a bug visually. Then upvote and downvote things each user thinks is important.
We are able to practice lean development and product iteration very successfully because of it.
Lastly their team is very attentive and hardworking. It just feels right in every interaction with them. You know they care about your feedback and they are open to accepting feature requests and take the time to help you out.
I really wish them the best.
Desvantagens
Perhaps they can include addons so we don’t have to do a full on upgrade in tiers just to get that 1 extra feature we want. They do have lots of products and if they allow us to more customize our subscription would be best.
Geração de relatórios de erros e comentários no aplicativo para aplicativos móveis
Overall, InstaBug is a software that we use everyday and it's helping greatly to optimize our workflow to help our customers to experience a better app every time they update. I am more than happy with it!
Vantagens
InstaBug has a very easy to use UI and it makes both bug reporting and handling a seamless experience. There's quite a lot of customization available through filters for reporting purposes as well as having the ability to bulk reply to customers really helps us save time.
Desvantagens
I think that the documentation page could be more interactive and this would help with training on how to use this tool and ease the learning curve.
Geração de relatórios de erros e comentários no aplicativo para aplicativos móveis
Abaixo estão algumas perguntas frequentes sobre o Instabug.
O Instabug oferece os seguintes planos de pagamento:
A partir de: $99/mês
Modelo de preços: Gratuito, Assinatura
Avaliação gratuita: Disponível
Não temos informações sobre os recursos do Instabug.
Os clientes habituais do Instabug são:
Grandes empresas, Empresas de médio porte, Pequenas empresas
O Instabug está nos seguintes idiomas:
Inglês
O Instabug tem os seguintes planos de preços:
Gratuito, Assinatura
Não temos informações sobre os dispositivos compatíveis com o Instabug.
O Instabug se integra com os seguintes aplicativos:
Asana, Basecamp, Basecamp, FogBugz, HipChat, JIRA Software, Kustomer, Teamwork Projects, Zendesk, Zendesk
O Instabug oferece as seguintes opções de suporte:
FAQs, Base de conhecimento, Suporte online, Suporte por telefone
I've used Instabug for the past 3 apps (and 3ish years) I've worked on. While there are a few rough edges when it comes to administrative items, I couldn't be happier with the product and would recommend it to any developer who has the means to pay for a premium service. The product easily pays for itself each month when used to resolve 2 or 3 crashes or customer-reported support tickets.