SightMill is Net Promoter Score (NPS) survey software that helps users gather, analyze and act on feedback to improve customer or employee engagement (eNPS). The platform enables users to create NPS surveys and display them on a website, send NPS surveys by email, or ask for instant feedback at events, training and conferences via mobile device.
SightMill includes workflow tools that allow users to route feedback in real time to inform teams as soon as customers respond to a survey. Custom event pages help request delegate feedback at the end of an events, and users can analyze the score results using their SightMill dashboard. Customer feedback verbatims provide powerful insight and can be tagged by group or segment, and users can create rules to deliver automated team actions.
Email-based NPS surveys allow users to send an NPS survey by email to a group of contacts. Users can personalize the email design, colors, and add a logo, and schedule it for delivery. SightMill also includes a range of customizable, pre-designed email templates. Event NPS surveys allow presenters or hosts to ask delegates to use their smartphones to provide answers to a survey by entering the event's unique code on the event site.
Web-based NPS surveys can be added to any page of a website or SaaS/web-based application to gather customer feedback. By adding the unique tracking code, users can control everything from the dashboard in SightMill, from language, to colors and display settings. The solution integrates with third-party software such as Slack and Zapier to automate workflows and route responses in real time.
Pros
Very straightforward to install, even for the technologically challenged! The survey results are easy to track and review and the verbatims have given us detailed insights into what we've got right and what we need to work on. There is always help available when needed - it's great that the SightMill team is so responsive.
Cons
We found some of the reporting tools a bit challenging to work with at first, but they have since been updated and there's now really nothing that we've a problem with.
Pros
Basic functions are easy - impressive list of advanced features too which we are learning to use but seem intuitive. Great support when required to get us started
Cons
Integration to our CRM wasn't available when we started, but it's now been added to the roadmap so we look forward to adding that feature
Pricing varies by number of surveys displayed or sent and by the number of projects managed.
Primer: $25 per month (250x surveys/month)
Starter: $49 per month (750x surveys/month)
Growth: $99 per month (2500x surveys/month)
Professional: $149 per month (5000x surveys/month)
Enterprise: from $249 per month (>10000x surveys/month)
Below are some frequently asked questions for SightMill.
SightMill offers the following pricing plans:
Starting from: $25/month
Pricing model: Subscription
Free Trial: Available
Pricing varies by number of surveys displayed or sent and by the number of projects managed.
Primer: $25 per month (250x surveys/month)
Starter: $49 per month (750x surveys/month)
Growth: $99 per month (2500x surveys/month)
Professional: $149 per month (5000x surveys/month)
Enterprise: from $249 per month (>10000x surveys/month)
SightMill offers the following features:
SightMill has the following typical customers:
Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
SightMill supports the following languages:
English
SightMill has the following pricing plans:
Subscription
We do not have any information about what devices SightMill supports
SightMill integrates with the following applications:
Google Analytics, Salesforce App Cloud, Slack, Zapier
SightMill offers the following support options:
Online Support
