Solarwinds Take Control (formerly SolarWinds MSP Anywhere) is web-based remote control software for IT service businesses who need to solve client problems, fast, with minimum disruption to users. It offers live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line. Solarwinds Take Control is 100% cloud-based and is easy to try, buy and use.
With Solarwinds Take Control, you can assign techs or whole departments to specific customers or individuals so that support tickets get handled efficiently and on time -- a happier experience for your employees and your customers. Technicians can access the system via the bash shell, transfer files silently, and call the system manager to view CPU usage or kill processes. Better yet, the system is lightweight and agile, providing a seamless and interference-free support experience for your clients.
Vantagens
* Easy to navigate once you have a basic understanding of the interface
* Agent software is easy to install and has a lot of features to help manage a clients computer
* Request help feature is fantastic. Simply guide a client to the website and ask them to select the
request help option which allows you to assist them without installing the agent.
Desvantagens
* The agents tend to fail randomly due to updates but this can easily be rectified with the new "repair agent" feature.
I've used MSP Anywhere for quite a long time. It's a great product for internal and external helpdesk teams, with multiple ways to provide attended and unattended support to our customers, usually fast and very simple to use. But what I like more is the customization options it offers: a plethora of security permissions for managing technicians, branding, and some sleek functionality like average waiting time information until a support request is taken. The price is also good, much better than Logmein or screenconnect.
Vantagens
Price, customization, ease of usage.
Desvantagens
Integration options can be difficult to setup if you are not a developer, but at least the documentation is good.
None at all
Vantagens
The products drag and drop functionality with transferring files is wonderful. The groups make it easy to find machines as well.
Desvantagens
This software has more bad points than good. Seeing the screen is very difficult unless you change the resolution on the client screen. If you use the zoom functionality you have to scroll all over the screen. Each session opens in it's own window so if you are doing a large upgrade and need many open it make sit difficult to use. Some of the default settings such as to log the person off when you log out of a remote session make support harder.
Faster conection, live chat, file transfers in the background and bash shell access.
Vantagens
One of the things that really like about msp anywhere is how fast is the connetion of the remote access, and you can also record the session so you can used to win more clients by showing your work.
Desvantagens
I don't have complaits about msp anywhere the only thing that I can say as cons is that the interface is really text-heavy and is not easy to used.
Vantagens
Solarwinds products have always been extremely useful especially with networking and Active Directory. They offer so many tools that can help with every day tasks to better streamline day-to-day activities that can become time consuming.
Desvantagens
They can have the tendency to over advertise their products and try to push their paid products.
14-day free trial, no credit card required.
Contact SolarWinds MSP for full pricing information.
Abaixo estão algumas perguntas frequentes sobre o SolarWinds Take Control.
O SolarWinds Take Control oferece os seguintes planos de pagamento:
A partir de: $19/mês
Modelo de preços: Assinatura
Avaliação gratuita: Disponível
14-day free trial, no credit card required.
Contact SolarWinds MSP for full pricing information.
O SolarWinds Take Control oferece os seguintes recursos:
Os clientes habituais do SolarWinds Take Control são:
Grandes empresas, Empresas de médio porte, Pequenas empresas
O SolarWinds Take Control está nos seguintes idiomas:
Inglês, Francês, Alemão, Italiano, Português, Espanhol
O SolarWinds Take Control tem os seguintes planos de preços:
Assinatura
O SolarWinds Take Control é compatível com os seguintes dispositivos:
Android, iPhone, iPad
O SolarWinds Take Control se integra com os seguintes aplicativos:
xMatters
O SolarWinds Take Control oferece as seguintes opções de suporte:
Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo
I am able to support my clients with ease and provide A+ support at a reasonable cost.