Elina is a cloud-based property management system (PMS) for managing serviced apartments, independent hotels, and vacation rental properties. The software offers two-way integrations with a range of distribution channels including Airbnb, Booking.com, Expedia, and more, in addition to tools for managing properties, rates and revenue, housekeeping and maintenance, email marketing, property owners, reporting and analytics.
Elina’s occupancy calendar allows users to create and manage bookings for all of their properties, check occupancy levels, and move guests between properties. Users can visually manage guest bookings and track reservation statuses. Destination and property filters and color-coding provide users with at-a-glance views of company and guest bookings. Custom rules can be defined to automatically control rates based on length of stay, occupancy, booking window, or channel. Users can also create and manage multiple promotions to be used in marketing.
Elina offers guest communication via email both before and after a stay, with automated messages to provide travel or key instructions to guests, or market extras and add-ons. Promotions can be targeted to encourage repeat visits, and email automation rules can be created around arrival and departure dates. Invoices can be generated from customizable templates, and invoice statuses are tracked automatically by Elina when payments are received through connected payment gateways including Stripe, PayPal, Adyen, Sage Pay, and QuickPay. Elina also offers guest profiles, add-on product and service management, notes, reporting, and more.
Vantagens
My self-catering complex has 12 cottages available for holidays & for short-term rentals, so was needing a system to cope with stays between 2 days - 3+mths. After much research, I selected Elina and couldn't be more pleased. Elina, together with a new website, has increased my booking and we are now operating at over 95% occupancy April - October and 90% occupancy annually. The best features for me are -
- Automatic collection of (2-stage) payments. I now rarely have to get involved with this process.
- Ability to specify arrival/depart days, min/max length of stay (my standard set-up), & then open up a cottage for e.g. a much shorter-stay, or a `non-standard arrival day, to fill any gaps.
- Integration with Staah, so a 2 way integration with many appropriate OTAs
- Slick customer-facing booking-engine gives a clear booking process. Branded to look like my own website, including URL (with SSL certification).
- Very flexible & easy to use promotions tool.
- `Guest Lounge is also a great feature and should be a real USP, as many providers don't offer this. Has contributed to making compliance with GDPR easy, as guests can view their personal data held.
- Continually upgrading & revitalising system, which is very reassuring.
- Customer service I know it has been said in previous reviews, the support has been fantastic. Good (although could be better) user guides and how-to videos also.
Desvantagens
- Would be good to have a mobile-responsive system, so that working off-site on an iPad, or iPhone is easier.
- The back-end property management system is looking a little dated and therefore doesn't reflect/promote the quality of the excellent functionality
- Lots of clicking between screens when making a reservation manually
- Marketing tool is not as swish as it could be.
As I understand it, there are plans to improve all/most of the above though, which would be great.
Fiona - thanks for the review. Really pleased we have another satisfied customer!
Vantagens
We particularly like that the back end management system is quite simple and easy to use and the booking calendar has become invaluable. We've used other systems in the past which were more complicated however this suited out needs much more as it's not overcomplicated - it just does what it needs to do well.
The on boarding training and ongoing support is also very good. When we had our initial training it was very thorough and we felt we had a good understanding of how to use the system and also how to make it work for us. When we have any questions or problems they are dealt with quickly and the support team are helpful and friendly and know their product. Again this is very different from past experiences!
Desvantagens
There are some elements of the accounting which need improvement as it doesn't cope very well when a booking is shortened. As a serviced apartment operator we take payment in advance and this is a problem we've found with a lot of systems.
Alexandra - thank you for your review. Pleased to hear that Elina is easy to use and the booking calendar has become invaluable for your business.
What can I say, in the digital revolution there are so many companies offering the next best thing in property management systems that it can become a headache choosing the right software for you. All I can say is with Elina - there is no more blurred vision, the software offers exactly what we require, tailored to our needs, providing us with the best information about our guests and allowing us to be in touch with them via their incredible marketing platform before they stay with us, during and afterwards. We have been using the system for over 2 years now and can honestly say that their service is second to none, providing a great concierge service both via email and over the telephone, we couldn't ask for anything more Elina & the team really are our skilled partners in the digital age of hospitality, thank you all
Vantagens
Evrything, the ease of use, clever marketing, pricing platforms that work, this system really works for trying to take some % back off the OTA's
Desvantagens
the fact that we didn't go ahead sooner.
Craig - thank you for the superb review! Really thrilled to hear Elina has been the best move in tech you have made!
We have worked with other PMS products in our hotels the past - (some of them from name brands) - but Elina is so much better and at a very competitive price.
Their "hands on" management style and excellent customer service is very reassuring for us as owners, and for our staff.
Vantagens
As owners we like to be able to monitor the business, day to day. Elina gives us lots of options to accomplish just that. Elina is reliable and the staff love the functionallity and efficiency. We have had the software in our hotel for 5 years now, and never experienced a problem.
Desvantagens
Over the years we have requested that Elina added some features that we felt were missing, and this was promptly done and is now an integral part of the software. A good PMS is never "static", but needs to be in constant development in partnership with the users to keep up with the ever changing market.
After trying some other Property Management Software we came across Elina. This is one of the best multi-Property management software on the market. It totally changed our lives and we were finally able to manage our own properties stress free. The software is easy to use, offers channel manager synchronisation along with the payment gateway and accounting software.
Siggi & Jeff have been a great source of help and information and are always willing to take time to help and explain. They are passionate about what they do and are constantly improving the features to make the software better and to cater for the evolving market.
We also got a brand new website built by Vestibule Solutions which is also another branch of Elina.
Matteo and his team did an excellent job custom designing our website.
Vantagens
Work flow - offers a well designed booking engine
connectivity with Channel Manager
Elina Concierge Team - Great customer support and constantly adding new improvements
Good value for money
Desvantagens
None
Emmanuel - thanks for the superb review. Really pleased to hear Elina has made operations easier for your business. Highly appreciate it!
Contact Elina for pricing information.
Abaixo estão algumas perguntas frequentes sobre o Elina.
O Elina oferece os seguintes planos de pagamento:
A partir de: $50/mês
Modelo de preços: Assinatura
Avaliação gratuita: Disponível
Contact Elina for pricing information.
O Elina oferece os seguintes recursos:
Os clientes habituais do Elina são:
Empresas de médio porte, Pequenas empresas
O Elina está nos seguintes idiomas:
Inglês
O Elina tem os seguintes planos de preços:
Assinatura
Não temos informações sobre os dispositivos compatíveis com o Elina.
O Elina se integra com os seguintes aplicativos:
Google Analytics, Infusionsoft, PayPal, PriceLabs, Rentals United, Revel Systems POS, Salesforce Sales Cloud, SiteMinder, Stripe, Xero
O Elina oferece as seguintes opções de suporte:
FAQs, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo
