Freshcaller is a cloud call center and phone system for every type of business that helps improve customer engagement and collaboration with internal teams. Users can purchase local and international toll-free numbers, get real-time visibility into call queues and ongoing conversations, route calls to specific agent groups, set up custom business hours for each department, and more.
Freshcaller enables organizations to manage call queues using an auto-receptionist with customizable wait time music to promote new products or services. Users can set up custom business hours and automated actions for each department, and route calls from IVR to specific call queues and agent groups. Organizations can purchase local business numbers for 40+ countries, as well as toll-free numbers for USA, Canada, Australia, and UK to improve convenience for customers.
Freshcaller’s dashboard provides real-time visibility into call queues, ongoing conversations, and agents’ presence status based on availability, on-going calls, after call work, or training. Agents can manage ongoing calls and take notes, forward calls to different agent groups, conference other agents to an ongoing call, and more. Users can look-up contact info by searching names or phone numbers, and view detailed call logs including call recordings with detailed call lifetime metrics.
The platform records all past customer conversations and interaction history, allowing users to filter through call logs based on numbers, agents, contacts, call queues, and call direction, as well as perform a dynamic search through call notes to get additional context. Freshcaller’s additional features include call blocking, call barging, desktop notifications, custom greetings, call masking, reporting, and more.
Vantagens
We don't need a full online solution for online calling, as we use it from time to time. As we use Freshsales, and they offer option to buy a online phone, we use it. It works and prices are quite close to Skype business.
Desvantagens
They offer online phone numbers not in all countries. So, if you need a telephone number in country they don't offer you have to buy another number from another company - not very convenient.
I am a HUGE fan of the Freshworks suite including this little nugget, Freshcaller. I needed a solution quickly for my virtual assistant and sales coordinator to be able to make calls from a single phone number. Although we are all in the same state, we live in different cities, so this was a gem to find. Now they can make calls under my business phone number, local to the city I am in to maintain consistency. The icing on top is that integration with Freshsales, which I use daily. I can make call directly from my Freshsales dashboard in just a couple of clicks. Truly a game-changer.
Vantagens
The best part about Freshcaller is ease of use. It took less than 5 minutes to purchase a phone number and make my first call.
Desvantagens
I noticed the app does not allow Google Sign-in, so adding that as an option would be great. My business uses the GSuite ecosystem and most of the apps we use have this option.
Not a good experience, it needs updates, and bug fixes.
Vantagens
It has a very nice look to it, modern and does a good job of making it easy to integrate across other platforms
Desvantagens
It frequently drops calls, crashes, and loses data. It's extremely frustrating when on important support calls. Every now and then it will be unable to find a phone number and not allow you to make a call until after you reboot the browser.
Vantagens
- best software to handle all you call support.
- Easy to use and the dashboard gives overall status of all the calls and queries
- Using local phone numbers for the calling is one of the superb features
Desvantagens
- More integration is needed to export the data between multiple systems
Vantagens
we have used this system for conference calls of agents that are all over the country. very easy to download and join calls
Desvantagens
a few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error.
Thank you for the review Brittany. We are really happy with your feedback. We will continue and improve our services
Sprout - Free
Blossom - $25 per agent per month (paid monthly) and $19 per agent per month (paid yearly)
Garden - $49 per agent per month (paid monthly) and $40 per agent per month (paid yearly)
Abaixo estão algumas perguntas frequentes sobre o Freshcaller.
O Freshcaller oferece os seguintes planos de pagamento:
A partir de: $25/mês
Modelo de preços: Assinatura
Avaliação gratuita: Disponível
Sprout - Free
Blossom - $25 per agent per month (paid monthly) and $19 per agent per month (paid yearly)
Garden - $49 per agent per month (paid monthly) and $40 per agent per month (paid yearly)
O Freshcaller oferece os seguintes recursos:
Os clientes habituais do Freshcaller são:
Empresas de médio porte, Pequenas empresas
O Freshcaller está nos seguintes idiomas:
Inglês
O Freshcaller tem os seguintes planos de preços:
Assinatura
Não temos informações sobre os dispositivos compatíveis com o Freshcaller.
Não temos informações sobre quais integrações o Freshcaller oferece.
O Freshcaller oferece as seguintes opções de suporte:
Base de conhecimento, Suporte online, Suporte por telefone
Easy to set up online phone that works greatly with Freshsales.