Dixa is a cloud-based, all-in-one customer service platform that enables you to connect with your customers in real-time across phone, chat & email. Being cloud-based, Dixa runs in your browser and is accessible from anywhere with an internet connection. There's no software to install, no maintenance to perform and no IT-guy required to set it up.
Dixa's intuitive interface helps users focus on the customer and not get distracted by clunky or limited software. That means having the right information available as soon as you're connected with a customer. Our lightweight CRM ensures contact recognition across all channels and automatically creates new contacts.
The system is suitable for businesses of all sizes and includes: a built-in CRM, a PBX, real-time performance monitoring, access to historical analytics, tagging/notes for each conversation, both inbound/outbound telephony as well as internal calls. Prices start at $15 per user/per month for phone, email and chat essentials.
Dixa’s call center features include: VoIP telephony, local phone numbers for more than 60 countries, toll-free numbers, unlimited queues, intelligent routing with queue and agent prioritization, a hosted PBX, call recording, service levels and much more. Visit our website to see all our features and try out the system for yourself. We run a 14-day free trial with all features enabled.
Pros
We are using Dixa for more than 3 months now.
The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget).
In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient.
Besides all this Dixa is cheaper than other solutions that we have tried.
Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily.
Currently, our team is more than satisfied with the outcomes that we got for that price :)
Cons
As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list.
Thanks for the great review, Elizabeth!
We have compacted better in the work
Pros
It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it
Cons
We do not find a major problem with this platform, I just hope that the text options in voice improve a bit
Thank you for your review, Luimer!
Pros
We use Dixa as test to replace our actual IVR System and we are surprised: Simple interface to setup users and queue. Easy setup for line numbers and reports are full informative. Web client is easy to use and chat integration works perfectly.
Cons
IVR builder need more customization to create more options for the customer and Integration with 3rd party CRM tools.
Hi Roberth! So happy you like our IVR and call flow :-)
As to the 3rd party integrations, we've recently released our Custom Card, which allows you to integrate with any system. We've also just released our Shopify integration.
You mention the need for more customization options in the IVR builder. Which are you missing?
Pros
Web-based. Excellent settings options that are easy to manage. Solution flexibility and Dixa team flexibility. Continuous improvements and the addition of new features.
Cons
No major issues or items that I would dislike. Maybe the lack of text to speech options to create recordings and prompts...
Hi Nermin, a big thank you for your review!
It's true that we don't do text to speech for recordings in-app yet, but we can certainly make some on request. We've done that previously for customers. The quality varies a bit, depending on which languages you need them for.
If you'd be interested in some text to speech announcements/messages, you know how to get in touch with us :-)
Dixa allows set up flexible business processes between agents and teams. Also, it is easy to track SLA and provide quick customer service.
Pros
Dixa is flexible and easy to navigate. It allows you to track all metrics in an easy way and monitor team work at the same time. All in all, it helps provide quick customer service.
Cons
Features that are missing are coming up this year. With social media, it will be more efficient for us to cover all channels of communication.
Thanks for the great review, Maya! We're still working hard on adding new features, not just for social media, but for existing channels as well.
Essential: Get the basics for phone, chat & email $15/agent/month (billed annually)
Pro Chat & Email: Essential plan + advanced routing $29/agent/month (billed annually)
Pro Phone: Essential plan + advanced routing & features $29/agent/month (billed annually)
Pro All Channels: All channels, all features $49/agent/month (billed annually)
Enterprise: All Pro features + training & dedicated customer success manager $89/agent/month (billed annually)
Call minutes are sold separately and start at a pay-as-you-go rate of $0.02 with discounts available for those who talk a lot.
Below are some frequently asked questions for Dixa.
Dixa offers the following pricing plans:
Starting from: $15/month
Pricing model: Subscription
Free Trial: Available
Essential: Get the basics for phone, chat & email $15/agent/month (billed annually)
Pro Chat & Email: Essential plan + advanced routing $29/agent/month (billed annually)
Pro Phone: Essential plan + advanced routing & features $29/agent/month (billed annually)
Pro All Channels: All channels, all features $49/agent/month (billed annually)
Enterprise: All Pro features + training & dedicated customer success manager $89/agent/month (billed annually)
Call minutes are sold separately and start at a pay-as-you-go rate of $0.02 with discounts available for those who talk a lot.
Dixa offers the following features:
Dixa has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Dixa supports the following languages:
English
Dixa has the following pricing plans:
Subscription
We do not have any information about what devices Dixa supports
Dixa integrates with the following applications:
Magento, Shopify
Dixa offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.