Hostaway is a channel management solution for vacation rental properties which enables users to manage bookings, availability, and rates across unlimited channels, including Airbnb, Expedia, Booking.com, TripAdvisor, and 9flats.
Hostaway aims to simplify the setup process by allowing users to import data from their existing booking channels. Users can connect to multiple Airbnb accounts, and import listings, reservations, rates, and other settings. Listings can also be created manually, and users can add percentage markups to rates for each channel to cover channel commissions. Bookings are synchronized between channels within a couple of minutes, and users can manage property availability and block off dates from within the Hostaway interface. Properties can also be listed on users’ existing websites, or a custom booking website can be created to take reservations. Integration with Stripe and PayPal allows users to take payments through their own site, and from other channels such as Booking.com.
Hostaway integrates with Airbnb’s guest messaging system, enabling users to message their guests directly from within the Hostaway interface. Emails can also be sent to guests from all channels, and users can create multiple automated emails for different properties, channels, and purposes, such as booking confirmations, arrival and departure instructions, and feedback collection. Automation's can be created from scratch, or using the range of built-in example templates. When the reservation made by the guest users can create automated or manual tasks for team members like cleaning, invoicing and many other tasks that property managers need to take care off. The software works on desktop,laptop, tablet by the mobile app's for IOS and Android.
Pros
The customer service for Host away is exceptional. Whenever there is a problem or there is an issue setting up the interface, Host away staff is there 24/7 to help with any questions. The ease of use, functionality, and appearance of the product is also great.
Cons
The payment process has been a bit clunky at times, but that may have just been our server. Other than that and sometimes being slow, this has been a very helpful product!
Pros
Easy to use and very straight forward. Details are very carefully thought through. Great and fast support. Especially our customer rep. knows the product very well and has great to ideas for solving upcoming problems. All in all great value for money.
Cons
Few things are in early stage but getting developed and improved more and more. For connection apartments, the implementation is still a bit though but I´m sure our customer rep. and his team will solve that soon.
I have to really admit that hosteway from the early beginning is the only one channel manager I use. I got two listings which are basically managed at all stages through hostaway. The constant development and new addons makes it better & better and its really worth to consider for "small" hosts like me.
Pros
Easy dashboard, multi new addons, useful, essentials
Cons
Not accurate "earnings section" lack of precise currency exchange and missing externals fee like cleanings
Thank you Pawe
Pros
Integrates with a number of good channels for STRs and they have very responsive customer service. Any time I have a question I get an answer within a day, and they even update me on development timelines so I know what new features to expect. I've watched this company grow and hope to see even more out of it in the future
Cons
Still a little new (as of spring 2017) so some kinks being worked out, and some features are needed to make it truly powerful, but I feel confident that this time next year they will have all the most important features down pat!
Easy to use interface, speedy synchronization of various booking platforms, constantly improving functionality and the BEST customer service one can think of, makes this clever software the best on the market!
Below are some frequently asked questions for Hostaway.
Hostaway offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Hostaway offers the following features:
Hostaway has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Hostaway supports the following languages:
English
Hostaway has the following pricing plans:
Subscription
Hostaway supports the following devices:
Android, iPhone
Hostaway integrates with the following applications:
Beyond Pricing, PayPal, PriceLabs, Stripe, Zapier
Hostaway offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
