Square for Retail Pricing, Features, Reviews & Comparison of Alternatives

Square for Retail

POS & inventory management for retail businesses

4.7/5 (100 reviews)

Square for Retail Overview

Square for Retail is a cloud-based point of sale (POS) system designed for retail businesses, which includes tools for inventory, customer, and employee management. The system allows users to track and manage multiple store inventories, create customer profiles, and includes an integrated time clock, enabling employees to clock in and out at the cash register.

Square for Retail’s inventory management tools allow users to track, transfer, and adjust stock over multiple store locations, with automatic alerts for low stock levels. Users can create purchase orders and send these to vendors, and generate cost of goods sold (COGS) and margin reports. For sales, product barcodes can be scanned, or product keywords can be searched.

Customer profiles are automatically created for each card transaction, allowing users to record customer details, track purchase histories, and also add notes or customer preferences to profiles to offer a more personalized service. Square for Retail automatically sorts customers into groups based on whether they are casual, loyal, or lapsed customers, and users can also create their own custom groups. Customer payment details can also be added, enabling users to charge customers with a single click. All payment types can be accepted through Square, including cash, gift cards, credit and debit cards, and NFC (near-field communication) methods such as Apple Pay, Android Pay, and contactless cards. Digital receipts can be sent to customers by email or SMS, using contact detailed stored in their profile.

Pricing

Starting from
$60/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Japan, United States

Supported Languages

English, Japanese, Spanish

Square for Retail Reviews

Overall rating
4.7/5
97% positive reviews
75
Excellent
22
Very good
1
Average
1
Poor
1
Terrible
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I have mixed feelings. I like the look/feel of the old app better. It seemed more user friendly.

Used Daily for 1-5 months
Reviewed on 8/9/2017
Review Source: Capterra

Pros

I like the ability to transfer inventory from one store to another. I like the ability to have employees clock-in/clock-out to keep track of pay and what items a specific employee sells. I like the ability to adjust quantities from the app instead of just the dashboard.

Cons

I don't like that I can't view another store's inventory from the app. Very often, I find myself saying, "We don't have that in-stock here, but I know it's in-stock at our other location." It'd be very helpful to be able to type in an item and view quantity in-stock for all locations. I also HATE that there are not "tickets" available anymore. I own a music store that offers instrument repairs and we also have special orders. For instrument repairs - the amount is variable depending on what needs done and I also notate the transaction with the instrument type, brand, serial number - what parts were used, and what was done under the "Quantity and Notes" section. I don't want to have to look up that information and type into a transaction with the customer standing at the register. In the other app, I could do all of that when no one was in the store and save it as a ticket. Then when they come into the store, all I had to do was pull up the ticket and they were good to go. Same with special orders. I don't want to add inventory into Square, assign it a price, add the SKU, put it into a category, set the quantity, etc., if I'm not going to STOCK the item. So for special orders, I like to just type in the information under "Custom Amount," but I do like to notate the transaction under "Quantity and Notes" with the title and SKU so I can look back and see what it was. I don't want to do that typing when a customer arrives, so I prefer to save it as a ticket. Now I can't do that.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
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A great and easy way for receiving payments.

Used Weekly for 2+ years
Reviewed on 7/5/2018
Review Source: Capterra

Pros

I really like how sleek, modern, and clean this method for receiving payment works. It has a very modern GUI, with large clear numbers and values as opposed to the majority of credit card readers that have much more pixelated appearances and significantly smaller font sizes in comparison. Also, the ease of the option of signing when required with a finger on a touchscreen device is better than the alternatives available today such as signing with a physical pen or a stylus for digital screens. These features save time at checkout which in turn increases efficiency, and as my time is very valuable to me, I greatly appreciate these factors that contribute to the ease of use.

Cons

While there is not much to dislike, I have noticed that sometimes cards are not read as easily with this software at times. While this is perhaps more a function of the hardware used to swipe or scan credit or debit cards, I have noted a bit of a trend with this when using Square with certain cards while performing with other card types have been flawless. This makes me suspicious if it is related to a software issue. Otherwise, I have no complaints about Square.

Rating breakdown

Value for Money
Ease of Use
Customer Support

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Square is the catalyst to making my passion have value.

Used Daily for 1+ year
Reviewed on 11/2/2018
Review Source: Capterra

I am a freelance graphic artist. I use this software to make it easy to put value in my art. I now have the easiest way to my a living on my work anywhere I am or will be. Overall wonderful experience.

Pros

The most favorable feature in using square is its simplicity. In less than 10 minutes I was all set up with full understanding of how the software worked. It was quick and clean and practically effortless. When I was all finished I couldn’t believe it I said “ wow, really? That’s it? I’m done?” Great interface with extremely user-friendly and modern design.

Cons

I honestly have no complaints. I have yet to run into any bugs or performance issues. Which, when there’s money involved is hard to come across and a very crucial detail. I had to speak with an operator one time and that was a fault entirely of my own and was user-friendly and convenient. He was helpful and the issue was rectified within minutes. Sorry but really can’t say a bad thing yet.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
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Love Square! I've been using it a year and am very happy with everything!

Used Daily for 1+ year
Reviewed on 8/9/2017
Review Source: Capterra

Pros

I love the integration with Big Commerce so I can easily sell online and in store with inventory syncs immediately. We do a lot of volume so the immediate inventory sync is very important to us or we would oversell items.

Cons

The retail app needs some work but I understand they need more time to update the software. Once the bugs get worked out, I would love to have a complete retail POS solution. In my mind it would include, physical inventory counts using scanners for tons of inventory -preferable to have multiple people doing different parts of the store at the same time. Included in retail should be a report for the inventory status/financial which would include total count, total cost, and total retail price of the entire store/warehouse. Also, a better integration for Quickbooks online. I'm scared to add this integration because it gets horrible reviews.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
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Square for small business retail

Used Daily for 2+ years
Reviewed on 8/22/2018
Review Source: Capterra

Square was a cheap way for me to reach a larger demographic of people at the markets, it adds to my business's professionalism and I would recommend it to anyone.

Pros

I love the convenience of swiping a card, I love that it pays out quickly (far quicker than over my website) and it keeps peoples information from past square interactions they've done so you can send them a receipt.

Cons

I would love to have an offline setting so it could save the cards and charge when you reconnect. I don't always have a connection at the markets I'm working. I'm working currently with the smallest square phone connection so I also look forward to updating to the version that accepts debit cards too

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Square for Retail Pricing

Starting from
$60/month
Pricing options
Free Trial
Subscription
Value for money

$60 per register, per month.
2.75% payment processing fee per transaction.

30-day free trial available.

Square for Retail Features

  • Automatic Notifications
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Loyalty Program
  • Discount Management
  • Employee Management
  • Gift Card System
  • Inventory Management
  • Inventory Tracking
  • Multi-Location
  • POS
  • Real Time Data
  • Search Functionality

  • API
  • Activity Dashboard
  • Automatic Reminders
  • Data Import/Export
  • Reporting & Statistics
  • Sales Reporting

Additional information for Square for Retail

Key features of Square for Retail

  • Automatic customer profile creation
  • Automatic margin reporting
  • Barcode scanning
  • Built-in employee management
  • Credit card processing
  • Customer notes & preferences
  • Customer search
  • Digital receipts
  • Discount management
  • Employee clock in/out
  • Employee permissions
  • Integrated timecards
  • Inventory management
  • Keyword search
  • Low stock alerts
  • Multi-location support
  • Payment processing
  • Product search
  • Purchase histories
  • Purchase orders
  • Retail analytics
  • Sales tax management
  • Standard & custom customer groups
  • Stock adjustments
  • Stock transfer

Benefits

  • Stock can be managed, adjusted, and transferred across multiple locations, with users automatically alerted to low stock levels and able to create purchase orders to be sent to vendors.

  • Customer profiles are automatically created from card transactions, allowing users to track purchase histories, record customer preferences, and add notes.

  • Item barcodes can be scanned, or users can search for items using keywords, and payments can be accepted in multiple forms, including cash, contactless, chip-and-pin, or magstripe cards, Android Pay, and Apple Pay.

  • Individual employee accounts can be created, granting access to POS features while maintaining control over settings and sensitive information.

  • The integrated time clock allows employees to clock in and clock out at the register, and users can track and edit employee timecards at any time.

  • Square for Retail FAQs

    Below are some frequently asked questions for Square for Retail.

    Q. What type of pricing plans does Square for Retail offer?

    Square for Retail offers the following pricing plans:

    Starting from: $60/month

    Pricing model: Subscription

    Free Trial: Available

    $60 per register, per month.
    2.75% payment processing fee per transaction.

    30-day free trial available.

    Q. What are the main features of Square for Retail?

    Square for Retail offers the following features:

    • Automatic customer profile creation
    • Automatic margin reporting
    • Barcode scanning
    • Built-in employee management
    • Credit card processing
    • Customer notes & preferences
    • Customer search
    • Digital receipts
    • Discount management
    • Employee clock in/out
    • Employee permissions
    • Integrated timecards
    • Inventory management
    • Keyword search
    • Low stock alerts
    • Multi-location support
    • Payment processing
    • Product search
    • Purchase histories
    • Purchase orders
    • Retail analytics
    • Sales tax management
    • Standard & custom customer groups
    • Stock adjustments
    • Stock transfer

    Q. Who are the typical users of Square for Retail?

    Square for Retail has the following typical customers:

    Freelancers, Mid Size Business, Small Business

    Q. What languages does Square for Retail support?

    Square for Retail supports the following languages:

    English, Japanese, Spanish

    Q. What type of pricing plans does Square for Retail offer?

    Square for Retail has the following pricing plans:

    Subscription

    Q. Does Square for Retail support mobile devices?

    Square for Retail supports the following devices:

    iPad

    Q. What other apps does Square for Retail integrate with?

    Square for Retail integrates with the following applications:

    Branch Messenger, Brushfire, Hiveage, Orange Manager, Primaseller, QuickBooks, QuickBooks Online, Square Appointments, Square Payroll, Square Point of Sale

    Q. What level of support does Square for Retail offer?

    Square for Retail offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials