Comview Pricing, Features, Reviews & Comparison of Alternatives

Comview

Integrated fixed & mobile telecom expense management

4.8/5 (9 reviews)

Comview Overview

Comview provides TEM (telecom expense management) software with integrated WMM (wireless mobility management) and call accounting solutions for enterprise organizations. The platform enables users to manage all telecom usage and assets from a single, centralized interface, and includes features for invoice management, procurement, audit and optimization, IT asset management, and more.

Comview’s invoice management solution consolidates carrier invoicing from various sources and formats, into a single database. The system assumes time-consuming tasks such as inventory building, loading of invoices, coding for allocation, approval processes, and more. Comprehensive audits and extensive reporting capabilities provide visibility into spend and usage across the organization.

Wireless expense management features include inventory and usage monitoring, billing error analysis, rate plan optimization and implementation, contract compliance, automated charge-backs, and more. Audit and optimization features help to identify potential problem areas and recover incorrect billing payments. Procurement and order management options include a self-service portal which allows employees to order devices / services from an approved catalog.

Comview’s call accounting module provides the data and tools for reporting on multiple types of usage, as well as average call duration, least cost routing, system efficiency, and VoIP bandwidth utilization. Asset management features help enterprises keep tabs on hardware assets and IT software in real time, including license compliance, product standardization, cost containment, and more.

Pricing

Starting from
N/A
Pricing options
Free Trial
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Comview Reviews

Overall rating
4.8/5
100% positive reviews
7
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
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I'm a believer!!

Used Daily for 2+ years
Reviewed on 1/23/2017
Review Source: Capterra

I have used ComView in the last three institutions I've worked over the last 15 years. Incredible product and incredible support! ComView has saved us thousand of dollars in staff time and has made internal billing reports quick and easy.

Pros

Easy to use, accurate and reliable

Cons

None that I can think of! Great software.

Response from Comview

Thank you, Keith, for being a loyal customer throughout the years. We glad we're doing the right thing by you, and appreciate your business and great review. We look forward to serving you and your Centre College colleagues now and in the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
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Working with Comview has been excellent. My Sales Rep and Customer Service are always there to help.

Used Weekly for 2+ years
Reviewed on 12/19/2017
Review Source: Capterra

I am able to track Calling patterns on a Weekly to monthly basis.All the Software that I use here has worked efficiently. We recently got upgraded to a new Buffer which makes reporting work very well

Pros

When using the CDR software it is very User Friendly. I have pulled up numerous types of Reports which really helped our Departments

Response from Comview

Thank you, Patricia, for the great review and for your continued trust in our software and services. It's a pleasure to server Mather and we're always here for you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
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Information

Used Weekly for 2+ years
Reviewed on 1/17/2017
Review Source: Capterra

We use the tool to pull CDR records and it works great. Never had any issues and the support has been great. We found that the query would include names and general reports won't. We asked if the general reports could have that added and they added into the next release.

Pros

It just works.

Cons

Don't rally have one.

Response from Comview

Breck - Thank you for your kind review and for the confidence you and your colleagues at Central States Funds place in our software and team. We appreciate your business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
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Excellent Product!

Used Monthly for 2+ years
Reviewed on 8/1/2016
Review Source: Capterra

Our company has used this product for several years and will continue to use it for many more. The reporting capabilities are excellent and the support for the product is outstanding.

Pros

Wide variety of reports. Our account rep notifies us immediately if one of our sites goes down so we can take action right away.

Cons

I sometimes have difficulty running queries. (user error) However I contact my account rep and he walks me thru the process so I get the information I need.

Response from Comview

Thank you, Kelli, for being a valued customer and for allowing us to be an extension of your team. We truly appreciate your business and that you took the time to share your thoughts. We look forward to serving Shelter long into the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
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Great Customer Service and Ease!

Used Weekly for 1+ year
Reviewed on 4/24/2018
Review Source: Capterra

Great Company and Great Tools

Pros

The software is extremely user-friendly and we have had no issues with it. I was surprised to see how easy it was to pull up the different reports available. Cost-saving for sure!

Cons

None at all. This is an incredibly strong software. The customer service was friendly and easy to work with.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Comview Pricing

Starting from
N/A
Pricing options
Free Trial
Value for money

Contact Comview Corporation for detailed pricing information.

Comview Features

  • Monitoring
  • Reporting & Statistics

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Chat
  • Conferencing
  • Instant Messaging
  • Live / Video Conferencing
  • Receiving
  • SMS Integration
  • Third Party Integration
  • Voice Mail

Additional information for Comview

Key features of Comview

  • Accurate inventory
  • Analyze usage data and inventory
  • Asset management
  • Automate and streamline manual processes
  • Budgeting
  • By-extension reporting
  • Call accounting
  • IT asset management
  • Identify & resolve billing errors
  • Inbound reporting
  • Integrated TEM platform
  • Invoice management
  • Mobility management
  • Outbound reporting
  • Procurement
  • Real-time data
  • Report customization
  • Spend and usage visibility
  • Strategic sourcing
  • Talk time tracking
  • Telecom audit & optimization
  • Telecom expense management
  • Unattended call management
  • Who answered log
  • Wireless expense management

Benefits

  • Comview helps enterprise organizations simplify the process of managing fixed and mobile telecom by automating and streamlining manual processes.

  • Invoice management features help ensure accurate and timely payment for a large number of monthly telecom invoices from multiple carriers, and in different formats.

  • Comview collects invoice and usage data from each mobile carrier, and presents the information in a consistent view for efficient wireless expense management.

  • Enterprises can quickly identify high/low/zero usage devices, and scan incoming mobile carrier data for billing errors and contract compliance.

  • Comview enables users to track calls and usage for legal and HR purposes, as well as monitor system efficiency, allocating charge-backs, and more.

  • Comview FAQs

    Below are some frequently asked questions for Comview.

    Q. What type of pricing plans does Comview offer?

    Comview offers the following pricing plans:

    Free Trial: Not Available

    Contact Comview Corporation for detailed pricing information.

    Q. What are the main features of Comview?

    Comview offers the following features:

    • Accurate inventory
    • Analyze usage data and inventory
    • Asset management
    • Automate and streamline manual processes
    • Budgeting
    • By-extension reporting
    • Call accounting
    • IT asset management
    • Identify & resolve billing errors
    • Inbound reporting
    • Integrated TEM platform
    • Invoice management
    • Mobility management
    • Outbound reporting
    • Procurement
    • Real-time data
    • Report customization
    • Spend and usage visibility
    • Strategic sourcing
    • Talk time tracking
    • Telecom audit & optimization
    • Telecom expense management
    • Unattended call management
    • Who answered log
    • Wireless expense management

    Q. Who are the typical users of Comview?

    Comview has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Comview support?

    Comview supports the following languages:

    English

    Q. What type of pricing plans does Comview offer?

    We do not have any information about what Comview pricing plans

    Q. Does Comview support mobile devices?

    We do not have any information about what devices Comview supports

    Q. What other apps does Comview integrate with?

    We do not have any information about what integrations Comview has

    Q. What level of support does Comview offer?

    Comview offers the following support options:

    FAQs, Online Support, Phone Support