WhatConverts Pricing, Features, Reviews & Comparison of Alternatives

WhatConverts

Call, lead and conversion tracking with real-time reporting

5/5 (29 reviews)

WhatConverts Overview

WhatConverts is a call and lead tracking system promising simple setup for agencies, plus cloud-based deployment. Offering three scalable subscription payment plans across Plus, Agency and Enterprise levels, WhatConverts supports international call tracking within 22 countries. Every plan includes multi-channel tracking features beginning with phone calls and the ability to instantly setup new call tracking numbers within a matter of clicks. Online channels are also tracked by adding tracking codes to existing websites and identifying web forms, with no changes required, while DPNI (Dynamic Phone Number Insertion) is used to track website calls.

Additional call tracking features extend to instant phone number selection, the appending of keyword and campaign data to calls received and also call recording. Tracking tools for eCommerce transactions, website chat sessions and custom online events can also be setup, before querying all the available data via real-time analytics. WhatConverts offers integrated business reporting for total leads, quotable leads, quote and sales value – keeping the most important metrics always in view.

Pricing

Starting from
$30/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, Mexico, Middle-East and Africa, United Kingdom

Supported Languages

English

WhatConverts Reviews

Overall rating
5/5
100% positive reviews
28
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
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WhatConverts is the comprehensive lead tracking solution marketers previously only dreamed of.

Used Daily for 2+ years
Reviewed on 8/24/2018
Review Source: Capterra

WhatConverts has been a godsend as far as providing added transparency for our clients and streamlining what used to be a rather time-consuming process of configuring conversion tracking across countless platforms and ad campaigns. Using the incredibly simple yet comprehensive dashboard, we are able to quickly and easily show our clients true ROI from their marketing efforts, and that has proven to be invaluable. Client retention rates and overall client satisfaction have gone through the roof and only continue to improve as the WhatConverts platform continues to evolve and grow. We are looking forward to many years of hand-in-hand growth with WhatConverts by our side. THANK YOU!

Pros

The ease of use, robust tracking solutions, and unparalleled value WhatConverts provides is second to none. We've utilized other tracking solutions in the past, but none have been as simple to set up or provided as user-friendly of an interface as WhatConverts. With all of that said, the best part of WhatConverts is the customer support provided by his staff. I may have never met them in person, but they truly feel like a friend that is always there to help. Any time we have questions or feedback, they provide lightning fast responses that are clear and concise.

Cons

Only writing this sentence because a response in this field was required. We've been using WhatConverts for quite a while now and I honestly am sitting here struggling to think of a con.

Response from WhatConverts

Thanks you so much for a great review. I know Jenn and Starr will be thrilled with your feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
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Excellent product and EVEN BETTER customer service.

Used Daily for 1-5 months
Reviewed on 7/13/2018
Review Source: Capterra

Lead source tracking - using phone tracking and web form tracking.
Lead notification emails.
A tool for clients to track quote and sales values that link directly to leads.
Whitelabel dashboard for clients to log into for realtime reporting.
Simple (one line code) integration on all sites.
Great value for the price.
Unlimited accounts and agency users.
Lead page and landing page information.
Independent cookie tracking maintained outside of Google's algorithm.
Unique/Repeat user data.
The list truly goes on...

Pros

We were looking for one tool with online form tracking that pulls channel information for each lead. We also needed something we could loop into our traditional (offline) media efforts and call tracking is a classic option and WhatConverts does it in a way that brings us into the world of digital reporting. I could not be happier with our experience using this tool, setting it up, the cost is so reasonable and the value is exceptional.

The tool checks every box we need, including a whitelabel, independent login option for our agency members and every individual client.

The best part, though, has been the kindness and expediency of the support team. I have had numerous questions to quickly familiarize myself. Not that anything is particularly difficult to figure out, but I want it to be right and for us to use this tool to its full capacity. And their team gets back to me with a wonderful explanation immediately (even after hours).

The integration is simple and the dashboard is beautiful. This is quickly becoming a feature we present our clients that they get excited about and won't know how to live without. Thank you!

Cons

None. There are few features I've requested (automated quote/sales value based on criteria from form fill outs) - but their response is never "we can't do that", but rather "we'll put it in the queue".

Response from WhatConverts

Hi Kayla,

Thank you for your review! We are working on getting the automatic values set up in our system and we're going to be sending out emails as soon as new features are ready.

Thank you for being a great customer! We're happy to have you on board.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
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Great Tool, Amazing Customer Support

Used Daily for 1+ year
Reviewed on 9/20/2018
Review Source: Capterra

WhatConverts not only helps me and my clients to see where and how we are generating leads, but I also use it as a selling point with potential new clients

Pros

I have been looking for a tool like this for years, I even considered having something developed at one point, but as soon as I started using this software it became the complete solution for us... We used to have clients who would say that they can't tell whether it is our marketing efforts that are bringing in more leads or theirs. Now it is all there in an easy to understand dashboard, Form leads, Calls and brilliant reports. WhatConverts solves all this for us.

Cons

Only issue I find sometimes is that I need to ask support for help on setting certain things up, but they are brilliant at helping so not much so much a problem, but I just like to know how to do things myself sometimes.

Response from WhatConverts

Hi Joe,

We really appreciate your review and feedback. I'll give our support team a huge pat on the back :)
We're working to make a few features more self explanatory, but we also enjoy speaking with our customers and make sure we're developing what you need.

Thanks again for your review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
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Essential to the Growth of Our Agency

Used Daily for 2+ years
Reviewed on 9/7/2018
Review Source: Capterra

WhatConverts has been incredible. Their support team always provide prompt, digestible, in-depth answers to any questions I have. They have also been very accommodating in terms of adjusting their platform to our needs.

Pros

It has allowed us to provide real, accurate lead data for our clients. A challenge that business owners face is calculating accurate ROI from their marketing efforts. WhatConverts makes it easy for them to see actual results from their website while also creating a simple platform for them to keep track of their leads.

Cons

Some tracking numbers receive frequent robo/spam calls.

Response from WhatConverts

Hello Jesse,

Thanks so much for your great review, we really do appreciate it.
We continue on our crusade to eliminate all spam calls, and we can replace and credit you for any numbers that are giving you hassles.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
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I 1000% recommend you use What Converts.

Used Daily for 1+ year
Reviewed on 8/11/2016
Review Source: Capterra

I REALLY did my due diligence before finally choosing What Converts and it was worth every hour I spent researching. They provide stellar customer service and are priced extremely well. I've even suggested to them that they raise their rates a bit as they're that good.

What Converts makes tracking not only leads for my company a cinch, but it's also extremely easy for me to switch between my client's company accounts and track and mark their leads.

Creating a new company account, or campaign is super easy and extremely effective for tracking the ROI on particular campaigns.

It doesn't matter if you are a small company or large, I promise this will be a great fit for your marketing department.

Pros

Extremely easy to manage leads from phone calls and web forms.
Call recording is awesome.
User interface is really well thought out and easy to use.

Cons

Unable to view lead details & mark leads directly from the corporation overall dashboard.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

WhatConverts Pricing

Starting from
$30/month
Pricing options
Free Trial
Subscription
Value for money

FREE 14-day trial available

Plus Plan: $30 per month (includes $35 per month usage credit)
Agency Plan: $100/month (includes $125 per month usage credit)
Enterprise Plan: Contact for pricing

WhatConverts Features

  • API
  • Lead Capture

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Collaboration Tools
  • Contact Database
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Monitoring
  • Quote Management
  • Real Time Data
  • Reporting & Statistics
  • Sales Analytics
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Third Party Integration

Additional information for WhatConverts

Key features of WhatConverts

  • API access
  • CRM
  • Call recording for lead qualification or training
  • Call, lead, eCommerce, chat & event tracking features
  • Called ID
  • Caller Identification
  • Campaign Management
  • Chat functionality
  • Event tracking
  • Generate detailed business reports based on vital metrics
  • Google Analytics Integration
  • Instant web form tracking with additional form data
  • Keyword and campaign data appended to each call received
  • Lead Management
  • Lead distribution
  • Referral comparison
  • Referral tracking
  • Source Tracking
  • Store and track phone calls, web form leads & chat sessions
  • Track, log & store lead conversions
  • White label & custom branding options available

Benefits

  • WhatConverts offers the full range of lead tracking capabilities in one solution, spanning calls, web forms, eCommerce transactions, live chat sessions and custom site events.
  • Lead Management features include Lite Lead Management for storing calls, form leads and chat sessions in one place, adding simple search and field mapping tools.
  • Calls can be recorded and downloaded as WAV or MP3 for lead qualification and training purposes, while automated greeting or whisper messages can also be recorded.
  • Real-time reporting capabilities work from the most meaningful marketing metrics, offering valuable overviews across total leads, quotable/qualified leads, quote/sales value and more.
  • Boasting easy technical setup without additional changes, WhatConverts also promises broad integrations with Google AdWords etc plus data access via API.
  • WhatConverts FAQs

    Below are some frequently asked questions for WhatConverts.

    Q. What type of pricing plans does WhatConverts offer?

    WhatConverts offers the following pricing plans:

    Starting from: $30/month

    Pricing model: Subscription

    Free Trial: Available

    FREE 14-day trial available

    Plus Plan: $30 per month (includes $35 per month usage credit)
    Agency Plan: $100/month (includes $125 per month usage credit)
    Enterprise Plan: Contact for pricing

    Q. What are the main features of WhatConverts?

    WhatConverts offers the following features:

    • API access
    • CRM
    • Call recording for lead qualification or training
    • Call, lead, eCommerce, chat & event tracking features
    • Called ID
    • Caller Identification
    • Campaign Management
    • Chat functionality
    • Event tracking
    • Generate detailed business reports based on vital metrics
    • Google Analytics Integration
    • Instant web form tracking with additional form data
    • Keyword and campaign data appended to each call received
    • Lead Management
    • Lead distribution
    • Referral comparison
    • Referral tracking
    • Source Tracking
    • Store and track phone calls, web form leads & chat sessions
    • Track, log & store lead conversions
    • White label & custom branding options available

    Q. Who are the typical users of WhatConverts?

    WhatConverts has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does WhatConverts support?

    WhatConverts supports the following languages:

    English

    Q. What type of pricing plans does WhatConverts offer?

    WhatConverts has the following pricing plans:

    Subscription

    Q. Does WhatConverts support mobile devices?

    We do not have any information about what devices WhatConverts supports

    Q. What other apps does WhatConverts integrate with?

    WhatConverts integrates with the following applications:

    AgencyAnalytics, Google AdWords, Google Analytics, LiveChat, NinjaCat, Wordpress, Wufoo, Zapier, Zendesk Chat

    Q. What level of support does WhatConverts offer?

    WhatConverts offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials