Cloud-based call center solution for SMBs
4.8/5 (120 avaliações)ChaseData offers a complete cloud-based call center management solution suitable for small and mid-sized call centers with five or more agents. It is a single solution that offers provisions for outbound predictive dialing, managed preview dialing and queued progressive dialing.
ChaseData offers both inbound and outbound calling features with an automated IVR support. The customizable campaign management feature allows businesses to run multiple campaigns simultaneously. Its advanced pacing algorithm for call rates allows management to configure flexible calling rates for multiple campaigns based on the number of agents or working hours available. The integrated PowerStudio tool allows supervisors to monitor the progress of ongoing campaigns and measures key performance indicators for active campaigns or agents. ChaseData includes a wide series of inbound numbers that are spontaneously matched to the area code into which a campaign is dialing.
ChaseData offers an automatic call distribution (ACD) system that seamlessly distributes unique contacts to multiple agents to avoid any call repetitions. Management has the flexibility to define their inbound and outbound agents based on the set parameters. Businesses can also set up their own IVRs (interactive voice response) to auto-address incoming calls during non-business hours or public holidays. The solution also offers management the flexibility to contact their customers with text messages, emails, web chat or through social media platforms.
The solution also provides an open API to be integrated with in-house CRM solutions and other communication tools.
Vantagens
I had worked with a number of Premise Enterprise Dialers in the past and needed to find a powerful Hosted Based solution that could be managed from our main corporate office. We needed a system to be strong with Compliance (DNC) with local, state and Federal Regulations. With the changing Economic trends and with tighter profit margins being pushed we needed to find a powerful solution that could drive and grow our Marketing Company without eating into all of the profits that were being generated. After an intensive search for a replacement of our current Noble System Enterprise Dialer (Premise) we found that ChaseData Dialer was the best solution available. The features that ChaseData Dialer provided us fit our needs along with lowering our cost substantially.
Our Business activities include telemarketing, reservations, customer service, and travel agency groups with all needing a combination of Inbound and Outbound Calling with custom Campaign and Scripts needing to be built. We needed to capture and easily access digital recordings of all inbound and outbound calls. We have agents and managers that are located in local and remote offices along with remote agents running from their homes. These are all easily managed from any location within the ChaseData Dialer Solution.
Desvantagens
I have no concerns as the system works exactly as it is designed to.
Although we had initial concerns over the stability of any Hosted Dialer System we found that was not an issue with the ChaseData Dialer Hosted System as they have built redundancy in the design of their network. If technical issues had arisen it was more of a local service provider issue than with the ChaseData Dialer network.
Thank you Kenneth for your review.
I've used 2 other comparable predictive dialers, Five9 and Spitfire. Also, I'm the systems administrator so I'm the one who has had to implemete each of these systems. Chase Data BY FAR is the best dialer I've used and my salesman feel the same way. Mainly for its simplicity. Five9 has more reporting options, but anyone who knows how to use excel doesn't need to have to deal with them. Five9 isn't bad, but this has run much smoother. And then spitfire... well, spitfire is just a pain in the cash. Way too expensive to buy and to run month to month.
The simplicity, functionality, ability and the overall appearance is quite simply perfect. The set up was incredibly fast, but there's also plenty of room for tweaking if you wanted or felt like you needed to.
Vantagens
I LOVE how well I can monitor my reps. I can see a live feed of what's on there screen if I need to, listen to calls and do all my coaching from my computer during the sales day. The predictive dialer does a great job at handling calls, keeping my drop rate low but also keeps the calls running fast.
#1 pro is the auto boost, which means that you can set it up so that if your calls aren't coming in fast enough (outbound) then the system will automatically boost the number of lines calling out depending on your settings. With spitfire, you could set it to drop rate or call ratio, but I burned through A LOT of leads, no, THOUSANDS of leads with both spitfire and Five9 because I had to manage it myself.
With this dialer you DO NOT have to babysit the speed, it runs as fast as you want it too automatically, not too fast and not too slow depending on how you want it to boost it. Seriously amazing!
Desvantagens
The default caller IDs had a weird caller id name, so I recommend if you're doing the trial to come prepared with your own numbers (you can put in whatever numbers you want, just like on Five9 or Spitfire).
It has made our daily tasks and goals easier, quicker, and affordable.
Vantagens
This software is not only affordable but able to do all the tasks we need to help our business succeed. Even in the off chance it's missing a function, I was able to contact Chase directly and their programming team was able to implement many of our suggestions to further increase how well it works for our company.
The support team has been nothing but helpful, willing to take time to walk each of our employees through the process of installing, or using, the software. They pick up the phone within seconds, no 15 minute queues. They give you their phone extensions so you are able to speak to someone on a constant basis making it easier for you, and them, to get through the problem quicker.
We have tried other dialing software, and nothing has compared to the ease of use, and support we have gotten from Chase. Overall it's been more than just a business transaction, it's been a partnership with Chase that we plan on using from here on out!
Desvantagens
Once in awhile you will run into a few bugs such as disconnecting or a button not working as intended, but even in those cases the support staff is quick to pick up the phone and help/fix your problem.
Thank you Samuel for leaving a review. We are always happy to hear from clients and the success they are having with ChaseData solutions.
Cloud Based Call Center Software that is extremely reliable with robust features and reporting.
Vantagens
Very Easy to Use , Extremely Reliable, Robust Features. The customer tech support team is very responsive and knowledgeable. We have been a long time customer of Chase Data Corporation. We started using their predictive dialer product in 2003 when Call Center's were premise based and T-1 driven. What used to take 30-60 Days to add additional resources now takes literally hours.
We migrated to the Cloud Based CallCenterNow product in 2011 and it has helped us save money while also increasing our calling productivity. The ability to easily add agents (remote and onsite) is very satisfying. Also, over the years the developmental team has responded very quickly to our special report and feature enhancement requests.
Desvantagens
Because the software it is Cloud Based you are sometimes at the mercy of your Internet Provider. When we upgraded from 10 to 28 users we had to upgrade our cable modem bandwidth. The Chase Data Technical Support team was very helpful in helping us resolve the bandwidth issues.
Thank you Reed. We appreciate your business and the wonderful review.
The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.
Vantagens
Our company has used ChaseDataCorp Call Center Software for 15+ Years. We started with their Premise- Based Systems and now use the Cloud Based System. Over the years we moved from commercial clients to government customers. The systems have always been very reliable and they are very responsive to implementing new features and functionality recommendations. We have dealt with several vendors over the years but have remained with Chase Data because of there consistent reliability, robust functionality, new feature implementation and very responsive customer service.
Desvantagens
The Software is great but I highly recommend making sure your own internal network and internet provider is reliable when dealing with VoIP services.
Brian, thank you for being a long time customer and leaving your testimionial about your ChaseData experience. We look forward to working with you for years to come on exciting new features that will help your business prosper.
Small business: $89 per user per month
Professionals: $139 per user per month
Enterprise : $169 per user per month
• ChaseData's call center solution supports multiple dialing modes to choose from which includes predictive dialing, progressive dialing and managed preview dialing within a single software.
• The solution allows call centers to run multiple campaigns simultaneously with the ability to switch between ongoing campaigns in real time.
• The administrator can monitor active campaigns and track progress with real-time updates of active agents, lead conversions or call drops.
• ChaseData’s inbuilt list manager feature offers functionality to sort, alter, update or email contact lists directly from within the solution.
• The solution is capable of automatically recording every call and storing on cloud servers for a minimum of 90 days to be tracked for reviews and ratings.
Abaixo estão algumas perguntas frequentes sobre o ChaseData.
O ChaseData oferece os seguintes planos de pagamento:
A partir de: $89/mês
Modelo de preços: Assinatura
Avaliação gratuita: Disponível
Small business: $89 per user per month
Professionals: $139 per user per month
Enterprise : $169 per user per month
O ChaseData oferece os seguintes recursos:
Os clientes habituais do ChaseData são:
Empresas de médio porte, Pequenas empresas
O ChaseData está nos seguintes idiomas:
Inglês
O ChaseData tem os seguintes planos de preços:
Assinatura
Não temos informações sobre os dispositivos compatíveis com o ChaseData.
O ChaseData se integra com os seguintes aplicativos:
Oracle CRM On Demand, Salesforce Sales Cloud, SugarCRM, Zoho CRM
O ChaseData oferece as seguintes opções de suporte:
FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo
This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.