Web-based & Mobile Field Service Management Software
4.7/5 (30 reviews)Joblogic is a web based job management solution designed for use in any service and maintenance industry. It offers tools for job management, engineer scheduling, quoting, costing, invoicing and asset tracking. Alongside this, Joblogic also offers 2 exclusively designed engineer applications for, both iOS and Android devices, which can be used offline.
The specially designed mobile application allows users to send job details to their engineers including; addresses, site notes, office comments, site asset details and previous servicing information. Engineers can then record, in real-time; any expenses, mileage, parts used and collect customer signatures to send back to the office users. This information can then be used to generate engineer timesheets. GPS tracking can also be used to verify engineer locations and travel records with Google Maps integration via the customer portal.
Alongside this, Joblogic also offers a range of most industry standard electronic forms and certificates such as; Risk Assessments, AC & Chiller Certificates, Water Hygiene & Legionella Certifications as well as most major Gas, Oil & Electrical surveys. Bespoke forms or certificates can also be created by our in house development team to suit each company's needs. Most customer-facing documents such as, quotes, invoices and job sheets can also be standardised and personalised with your company logo’s.
Customers are constantly connected to office staff and engineers through the customer portal which allows 24-hour access to job information. This will provide the customer portal users with access to real-time job updates, the ability to approve quotes and the function to log their own jobs. The portal can also be customized with bespoke dashboards, company logo’s and a function to embed the portal into its user's own websites.
Pros
Can use either desktop, mobile or web version of product. The software is easy to use and therefore you can train new staff quickly. You can report easily from Job Logic and you can also connect to Excel and then cut and slice the data using pivot tables
Cons
Can be restrictive if suggestions for improvement are not taken on board by all customers. Because we have bespoke the product in the past, it is then difficult to upgrade easily to take into account the changes we have made.
Hi Carole,
Thanks for you review of our software.
Its good to hear how easy and flexible you find the software to use, as well as the powerful reports contained within.
We always listen to feedback off clients and look to progress any ideas that suit or we feel would enhance the use of the system.
Regards
Joblogic Team
Allows us to provide our customers with smart reporting that competitors may not be able to produce.
Pros
The system allows us to carry out all our business functions, without needing any others internally to tie into it. Very simple to use and training employees is a fairly quick process.
Cons
The system can be too reliant on human input. Would like to see a few more automated features throughout.
Hi James,
Thanks for the great review!
Always to good to hear feedback from one of our long standing customers.
Its good to see that the new staff can be trained quickly, in house, which is what we always aim to be the case with any new feature.
The automated features are on the horizon for you in the future and we will be in touch to discuss them with you.
Regards
Joblogic Team
Pros
Its ease of use. very easy to use when you know how. I am looking forward to timesheets being easier when the engineers are taught to use it correctly.
Cons
I think a few reports need to be changed and then it will work better for the company, I don't like that you cant have more than one screen open at a time i.e. doing a purchase order you can't then open the job page.
Hi Vicki,
Thank you for taking the time to review our software.
We are happy that you have now found your feet with the software after some training.
We are sure over the coming months you will see more & more benefit from the ideas you formed with our trainer.
Thanks again!
The Joblogic Team
We placed an order with JobLogic a few months back, the service from start to finish has been outstanding. In particular the trainer Paul Webb has gone in my opinion above and beyond to ensure that our system has been setup up with zero flaws. The support team have been available over the phone every time we have needed assistance and have remotely logged on our computers to assist when necessary. The actual software system is exactly what we need for our company as it is not just a simple job management tool but can also effectively manage quotes and maintenance of assets amongst other things. I highly recommend this professional company.
Pros
Its ability to manage assets and maintenance. The JobLogic mobile app is also very easy to use which in the past has been a problem for our engineers when using other systems.
Cons
That assets are displayed in the parts page.
Hi Becky,
Thanks you for such a positive review for our team here in Birmingham and for the software as a whole.
Its good to know you found the team so helpful and that you have been well looked after by our training team.
Keep in touch in the run up to going live and don't hesitate to contact us for any advice or help.
JobLogic
We first started our journey to implement 'Joblogic' in 2011 and after initial discussions with 'JobLogic' on our needs, both for IT implementation and operational needs, the product, with the help of our own IT department, was set to work across our support business. It soon became apparent that unique features of our IT network meant 'JobLogic' had to provide non standard work rounds which were completed in a timely manner. Other unique business requirements were discussed with 'JobLogic' and once agreed, were quickly implemented with little issue.
In the early days, reliance on telephone support was a weekly event, and solutions were provided straight away. On the occasions when a more complex solution was required this was generally resolved by the end of the same working day. Within a few months this reliance on support reduced to the occasional call. We now operate over 100 users across 7 offices, of which 30 users can operate consecutively.
I would recommend 'JobLogic' as an off the shelf service management solution with a lot of built in features, although you may need to make slight changes in your operation to fit the product.
Hi Steve,
Thanks for sharing your story of the last 3 years with JobLogic.
We have enjoyed working with you on many projects/bespoke elements and look forward to a long lasting working relationship with you and all the team at Matrix.
JobLogic
30-day free trial, no credit card required.
Joblogic Web: £30 per user per month - Office & Engineers
Joblogic Enterprise: £40 per office user per month & £30 per mobile user per month
Quotes, jobs, invoices and job sheets can all be generated through one central system and are easily accessible via the customer portal or the web based application.
The specially designed mobile app provides engineers with job information, asset details and previous site visits. The app is available on both iOS and Android, and has offline functionality.
Industry standard forms, including trade specific workflows and risk assessments, are built into the mobile application. Upon request, bespoke forms can be created to suit individual company needs.
The customer portal allows customers access to job information in real-time, the functionality to log their own repair calls, approve quotations and attach documentation.
Most reports on the system can be standardised and customised with company branding. Bespoke CSV exports can be created to bring back company specific information that may be required.
Below are some frequently asked questions for Joblogic.
Joblogic offers the following pricing plans:
Starting from: $30/month
Pricing model: Subscription
Free Trial: Available
30-day free trial, no credit card required.
Joblogic Web: £30 per user per month - Office & Engineers
Joblogic Enterprise: £40 per office user per month & £30 per mobile user per month
Joblogic offers the following features:
Joblogic has the following typical customers:
Mid Size Business, Small Business
Joblogic supports the following languages:
English
Joblogic has the following pricing plans:
Subscription
Joblogic supports the following devices:
Android, iPhone, iPad
Joblogic integrates with the following applications:
FreeAgent, KashFlow, QuickBooks, Sage 500, Xero
Joblogic offers the following support options:
Online Support, Phone Support
We can streamline our day to day tasks through to our operatives and also link effectively to all our clients