AnswerHub Pricing, Features, Reviews & Comparison of Alternatives

AnswerHub

Developers Enabling Developers

4.1/5 (32 reviews)

AnswerHub Overview

AnswerHub is a robust developer relations software that gives you everything you need to build, manage, and grow a thriving internal or external online community to share knowledge.

Users can capture, organize, and share knowledge in a variety of ways including questions and answers, ideas, and knowledge base articles. Built-in gamification helps to engage and identify topic experts to allow for easy question routing.

Advanced features like moderation, user management, access control, and role-based permissions give administrators everything they need to control the content, users, and access to the knowledge in their community.

AnswerHub can also be customized to look and feel however you'd like with its built-in theming and plug-in engines. Rest API and SDK access give you all of the tools you need to build on your own, or let AnswerHub's professional services team help.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Dutch, English, French and 7 others, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

AnswerHub Reviews

Overall rating
4.1/5
81% positive reviews
11
Excellent
15
Very good
5
Average
1
Poor
0
Terrible
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One of the best off-the-shelf Q&A products in the market

Used Daily for 2+ years
Reviewed on 3/28/2018
Review Source: Capterra

AnswerHub made it extremely to set up the infrastructure for a Q&A community, and it was overall a great experience working with them. Looking to the future, I hope they can modernize some aspects of the platform, including analytics, moderation workflows, the templating language, and API.

Pros

Easy to configure and customize for most Q&A needs. AnswerHub has very robust user and content management features out of the box (e.g. privileges, tagging, following questions, etc). The application can be easily extended through their API. Hosted and self-hosted options are priced competitively, and customer support is extremely responsive.

Cons

The built-in analytics are lacking and somewhat rudimentary. The question and answer moderation functionality could be improved, especially to enable more complex workflows. Finally, the API could be more stable and get more active development to support more use cases.

Response from DZone

Thank you for your kind review and constructive feedback! In our latest release our analytics within the admin panel have received a complete overhaul. The take a sneak peak at the new look, check out the photos on our Capterra profile. We've also made considerable strides on the functionality of our API and we hope that it helps improve ease of use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
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From users point of view, experience is great and solution is easy to use

Used Daily for 1+ year
Reviewed on 3/13/2018
Review Source: Capterra

Pros

Intuitive for end-users and pretty simple to use. We like the built-in rewarding system as it encourages users to use AnswerHub more frequently. UI is minimalistic and not cluttered with a lot of gadgets from the start.

Cons

Administration interface is totally different from the overall product look, some options are hard to locate or in places I wouldn't expect them. Some minor problems with search (queries don't always return what I'm looking for and I'm using exact words from the question). Can't override global notifications properties for all users but have to click through each one of them (I can do it for new users but not existing ones). Administrating privileges is quite complex and confusing at times until you figure out all the specifics (group-level, global, role permissions, ...). Can't get any logs out of cloud server except with help from AnswerHub - would be great if we could look at logs directly through administration (recent SSO problems). Minor bugs with shortcuts on Markdown editor which collide with shortcuts on our Slovenian keyboards. Advanced Analytics could be more user-friendly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
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AH user for ~6 years. Product is well featured and easy-to-use for end users, moderators and admins.

Used Weekly for 2+ years
Reviewed on 3/15/2018
Review Source: Capterra

Offers a feature often requested by our employees and customers, and does it in a way that is intuitive, quick and useful. The pricing is also reasonable for what our company needs.

Pros

It offers a strong set of capabilities at a reasonable price, and the company is good about responding to and addressing issues and questions with the product itself. I appreciate the extensibility of AH, and am glad to see improvements come to the product over time.

From an end-user perspective, it takes very little time to learn how to work with the system, and the gamification engine does help keep some users engaged.

The Q&A style of discussion offered by AH is also often a very strong selling point, both for customer end users but even within our company itself.

Cons

The company's professional services has struggled to be as effective partner with us as we need, causing delays to much needed functionality. Part of the issue is what I see as growing pains for the company, trying to grow it's customer-base while attempting, and not always delivering on the responsiveness they used to have. The tool's current reporting and analytics is somewhat rudimentary, and although I hear they are working on improvements, I'm still waiting.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
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Intuitive user interface with great features that enhance collaboration.

Used Daily for 2+ years
Reviewed on 11/8/2017
Review Source: Capterra

* Built a robust community where users could engage in Q&A and regularly contribute quality content.
* Rewarded user contributions and encourage active participation with reputation points.
* Delivered a valuable user experience through a wider range of functionality.

Pros

Gamification elements like badges, reputation points. An ability to control permission based on a reputation score as a kind of gratification for active users.
Expertise features improve recognition! "Ask an Experts" helps to ping experts, same time you can define your expertise manually but also automatically by system to become an expert for a specific topic.

Cons

Analytics functionality that it is built-in. It is not fully reliable. The product is still being continuously improved so there some features still missing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
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Works fairly well. We've used it for 6+ years.

Used Daily for 2+ years
Reviewed on 3/9/2018
Review Source: Capterra

It helps our support organization be more productive - customers can get their own answers, and support can post answers here too.

Pros

Very few products do this well. I think stack overflow is based on this product.
If you're support organization needs help to track issues and get help from user communities, or have user communities help themselves, this is the product for you.

Cons

Its a Java app. If something goes wrong, it takes a while to figure out the problem.
There have been times that other IPs have scraped our site and made it unusable.
Managing spammers is not ideal. But same goes for many other similar products.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

AnswerHub Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

AnswerHub Features

  • API
  • Access Control
  • Activity Dashboard
  • Automatic Notifications
  • Commenting
  • Communication Management
  • Customizable Branding
  • Permission Management
  • Search Functionality

  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Document Storage
  • Drag & Drop Interface
  • File Management
  • Instant Messaging
  • Projections
  • SSL Security
  • Tagging
  • Third Party Integration

Additional information for AnswerHub

Key features of AnswerHub

  • Advanced analytics view of pageviews and community activity.
  • Advanced search allows you to search everything.
  • Capture, comment, and upvote on ideas. Track their progress.
  • Control who can see what.
  • Create, organize and share (and even wikify) articles.
  • Direct user to user messaging.
  • Follow topics and get updates.
  • Monitor community activity like average time to answer.
  • Option to segment content by team, vertical, topic.
  • Question and answer format. Best answers rise to the top.
  • Reply to questions by email. Answers are added automatically
  • Reputation scores and badges. Custom badges can be added.
  • Reputation scoring, badges, and expert identification
  • See # of questions, users, pageviews and more.

Benefits

Questions, answers, ideas, and knowledge base articles: Capture, organize, and share knowledge in a variety of formats that make it easy for your team, customers, or users to find and use.

Gamification and email notifications: Engage your community with reputation scores, badges, topic and user following, and email notifications.

Advanced moderation, role-based permissions, access control: Control every aspect of content, users, and access with advanced community management tools.

Plug-ins, theming, API, and SDK: Customize your AnswerHub community by extending its functionality or adding a new theme.

AnswerHub FAQs

Below are some frequently asked questions for AnswerHub.

Q. What type of pricing plans does AnswerHub offer?

AnswerHub offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Q. What are the main features of AnswerHub?

AnswerHub offers the following features:

  • Advanced analytics view of pageviews and community activity.
  • Advanced search allows you to search everything.
  • Capture, comment, and upvote on ideas. Track their progress.
  • Control who can see what.
  • Create, organize and share (and even wikify) articles.
  • Direct user to user messaging.
  • Follow topics and get updates.
  • Monitor community activity like average time to answer.
  • Option to segment content by team, vertical, topic.
  • Question and answer format. Best answers rise to the top.
  • Reply to questions by email. Answers are added automatically
  • Reputation scores and badges. Custom badges can be added.
  • Reputation scoring, badges, and expert identification
  • See # of questions, users, pageviews and more.

Q. Who are the typical users of AnswerHub?

AnswerHub has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does AnswerHub support?

AnswerHub supports the following languages:

Arabic, Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Q. What type of pricing plans does AnswerHub offer?

AnswerHub has the following pricing plans:

Subscription

Q. Does AnswerHub support mobile devices?

We do not have any information about what devices AnswerHub supports

Q. What other apps does AnswerHub integrate with?

AnswerHub integrates with the following applications:

HipChat, JIRA Software, Slack

Q. What level of support does AnswerHub offer?

AnswerHub offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support