Survicate is an all-in-one customer feedback tool that allows you collect feedback with:
- targeted website surveys - ask relevant questions in the context to learn more about website visitors,
- one-click email surveys - quickly research customer satisfaction and don't ask for email addresses of participants ever again,
- mobile application surveys - get feedback from app users,
- questionnaires - collect in-depth customer insights and distribute them on social media or other channels.
Learn more about your customers and remove the guesswork from decision-making process.
Survicate is integrated with analytical, CRM and marketing automation platforms like Google Analytics, HubSpot, Intercom, Pardot, MailChimp, and Salesforce. This gives you an opportunity to combine all data in one place and use it to improve the performance of your marketing and sales teams.
Pros
You can integrate contact forms directly onto your website with this software.
Cons
From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range.
From a user perspective, pop up surveys are irritating to the user and a dated feature.
We used the app on car manufacturer webpage, due to intuitive design of a user interface we have seamlessly designed pop ups' scenarios and content which resulted in tripled growth of a number of online generated leads (without quality loss) and enhanced knowledge about customers' insights (e.g. demography, purchase intention, preferences, etc.).
Pros
- "descrete" and smart design (not invasive for page visitors)
- intuitive user's interface
- cost efficient tool for an immediate growth of online leads
- smart tool for different online surveys
I was looking for an affordable on-site survey tool and Survivate was far and away the cheapest will offering the same feature set as the old players in the game. Their interface is easy to use, and the widget design is very nice. I use it to ask users if anything is stopping them from buying something, and then giving them different responses depending on their answer.
Pros
- Cheap (compared to competitors)
- Sexy widget
- Super configurable
- Responsive support team
Cons
- Backend is slow at times
Survicate helps us increase conversion rates of our website. We collect users’ feedback and turn it into improvements. Setting up is easy similar to other analytical tools – a few lines of JavaScript code so the marketing team can handle it on its own. We noticed one drawback: no integrations with Unbounce and Optimizely.
Pros
Easy to install and use, customer support, price.
Cons
As mentioned, lack of integrations with Unbounce and Optimizely.
Survicate is a great tool to direct your potential customers straight to the right answers / solutions within your product. It can improve your onboarding process as well as initial conversion rates from visitors to registered users.
Pros
Easy to use, well designed, great customer service.
Cons
I wish there would be more integrations, although I know they are currently working on this.
Survicate offers 3 plans:
Essential - $0/month
Professional - $159/month
Ultimate - $549/month
- Get to know your customers better and adjust your offer to their needs
- Discover and remove friction points from the conversion process
- Collect ideas for improvements
- Improve customer loyalty and decrease churn
- Research and improve your Net Promoter Score
- Increase activation and retention in your mobile applications
Below are some frequently asked questions for Survicate.
Survicate offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Survicate offers 3 plans:
Essential - $0/month
Professional - $159/month
Ultimate - $549/month
Survicate offers the following features:
Survicate has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Survicate supports the following languages:
English
Survicate has the following pricing plans:
Subscription
We do not have any information about what devices Survicate supports
Survicate integrates with the following applications:
ActiveCampaign, Constant Contact, Drip, GetResponse, Intercom, Marketo, Pipedrive, SALESmanago Marketing Automation, Wordpress, Wordpress
Survicate offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info.
Why not just delete him from the user base?
Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.