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Cloudagent Pricing, Features, Reviews & Comparison of Alternatives

Cloudagent

Inbound, outbound & blended cloud contact center

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Cloudagent Overview

Cloudagent offers a cloud contact center for inbound, outbound and blended communications. Key features of the application include multi-channel ACD that covers voice, email, SMS, and social media, as well as IVR, an outbound dialer and quality monitoring tools for supervisors. The ACD comes with skill based routing and intelligent universal queue.

Cloudagent also offers a CTI (computer telephony integration) system with screen pops for complete contact information including context of the call and caller history. This can be integrated with your CRM and other 3rd party applications. Real-time call recording and an interaction analysis of historical calls, along with integrated scoring, reports and graphs, give supervisors greater insight into the performance of their agents.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, India, United Kingdom, United States

Supported Languages

English

Cloudagent screenshot: Cloudagent dashboard
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Cloudagent Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription

Please contact Cloudagent for a custom quote based on your needs.

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Cloudagent Features

  • Monitoring

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Contact History
  • Customizable Branding
  • Customizable Templates
  • Email Integration
  • Instant Messaging
  • Knowledge Base
  • Multi-Channel Communication
  • Prioritizing
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration
  • Ticket Management
  • Workflow Management
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Additional information for Cloudagent

Key features of Cloudagent

  • 3rd party integrations
  • ACD (Automatic call distributor)
  • Agent scripts
  • Agent skill routing
  • CTI (Computer telephony integration)
  • Contextual caller info
  • IVR (Interactive voice response)
  • Interacation analyisis
  • Multichannel (voice, email social media, SMS)
  • Multiple dialer types
  • Open API
  • Quality monitoring
  • Real-time dashboards

Benefits

  • A unified desktop gives access to all the contact center features such as the dialers, screen pop, skill routing, agent scripts, and multichannel interactions.

  • The Interaction Analyst offers more than 300 reports to analyze all areas of the business such as agent efficiency and call handling times.

  • Cloud IVR integrates with your back-end to answer callers questions before they are put through to a live agent, giving the agent contextual caller information.

  • Different outbound dialer types are offered including preview, progressive, and IVR, as well as predictive dialer (due for release).

  • Quality monitoring includes an integrated voice logger and a context-based analysis of agent performance based on skills, campaigns and processes.

    • Cloudagent FAQs

    Below are some frequently asked questions for Cloudagent.

    Q. What type of pricing plans does Cloudagent offer?

    Cloudagent offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Please contact Cloudagent for a custom quote based on your needs.

    Q. What are the main features of Cloudagent?

    Cloudagent offers the following features:

    • 3rd party integrations
    • ACD (Automatic call distributor)
    • Agent scripts
    • Agent skill routing
    • CTI (Computer telephony integration)
    • Contextual caller info
    • IVR (Interactive voice response)
    • Interacation analyisis
    • Multichannel (voice, email social media, SMS)
    • Multiple dialer types
    • Open API
    • Quality monitoring
    • Real-time dashboards

    Q. Who are the typical users of Cloudagent?

    Cloudagent has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Cloudagent support?

    Cloudagent supports the following languages:

    English

    Q. What type of pricing plans does Cloudagent offer?

    Cloudagent has the following pricing plans:

    Subscription

    Q. Does Cloudagent support mobile devices?

    We do not have any information about what devices Cloudagent supports

    Q. What other apps does Cloudagent integrate with?

    Cloudagent integrates with the following applications:

    Freshdesk, Google Analytics, Impel, Microsoft Dynamics CRM, Mixpanel, Salesforce Sales Cloud, SugarCRM, Zendesk, Zendesk, Zoho CRM

    Q. What level of support does Cloudagent offer?

    Cloudagent offers the following support options:

    Phone Support

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