Zuora Reviews

Pros

as long as you stay within what the product does out of the box it functions very well for a billing platform. It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available. Pushing usage data is surprising well handled as is issuing refunds and credits. They also take care of all credit card handling making it one less iso hurdle to clear for a company.

Cons

Customizing this is not an easy task, the API's and the object model behind the scense is not easy to deal with and still kinda buggy. Depending on your charge model, it may be a real pain to implement within the system, for example they allow for tiered pricing but flexibility for setting up plateaued prices and such requires a LOT of initial setup. Recognizing split revenue is also a hassle when outputing to finance software (think a support charge attached to a licensed monthy cloud service). To their credit when I left the position where I was working with them they were getting better so it's possible they are in the process of closing some of these gaps. One last thing is that there is no production matching sandbox, they can refresh a sandbox for a certain snapshot in time (for a price) but in an enterprise environment that is stale moments later plus their sandboxes for some reason have slight implementation differences that come to light when leveraging the API heavily.

Pros

Zuora can do pretty much anything. It has a lot of capabilities when it comes to billing, invoicing, dealing with international currencies, etc. But you definitely have to think in advance about how you *want* to do billing, e.g. is it a per transaction model, a per month model, a per minute model, what happens if there are overages etc. Zuora will let you get as complicated as you want. And sometimes that's too complicated.

Cons

Implementation is non-trivial. It's not like buying an off-the-shelf solution that's plug and play. You have to customize it and you'll need an implementation team. Even if you use Zuora to do the implementation, you need an internal IT-savvy person to lead the project, make decisions and make sure it all makes sense. Zuora can do anything, but you have to decide what it should do in company.

Pros

It's easy to create reports. Data Source contains most of the objects to create complex reports. When a request is sent to the support team, it is responded in short time. There is plenty of information in the community website.

Cons

I have to create amendments as many as product I need to add or remove. I have to wait 1 min for a bill run to create an invoice. The UI could be more modern. The search engine needs improvement. It takes at least 2 minutes to find a paymet using the payment number.

Pros

My first job out of college was a start-up technology company. They had just purchased Zuora and it was my job to implement it. It was a seamless and great experience. The system is intuitive and easy to use despite our implementation specialist (who is no longer there). I was able to teach myself a good amount and use the product daily.

Cons

The reports provided were not exactly what I needed so I was left to create many manual reports. I still obtained the information I needed, but it too longer.

Pros

Z-billing offers a lot of ways to amend a customer's subscriptions based on their needs, such as turning off auto-renew, adding and removing products to the subscription, and change the price . Zuora also integrates with SalesForce so quotes can be made in SalesForce and will automatically create subscription within Zuora. They have an incredible interactive learning center that will show you step-by-step on how to create, amend, and cancel subscriptions.

Cons

Because of its robustness, it does take time to learn all the functionality of the software.

Pros

Zuora offers a robust and flexible platform, which can meet anyone's needs, from a small mom & pop shopping website to a big corporation, which is trading publicly. They provide outstanding technical and customer support and they will hold your hand until you're finally happy. And once everything is setup, you will not need to think about Zuora setup, it's just doing its work, collecting money, extending subscriptions, calculating MRR, dealing with taxes, sending you reports, etc.

Cons

Learning curve might look too steep, but it depends on your experience with subscription based services.

Pros

We are a growing startup and work off of reoccurring monthly payments. It was clear that our previous provider would not be able to handle the amount and frequency of payments we had and we were referred to Zuora. The transition has been great. Not only can Zuora handle the amount of payments we are processing, but bring additional features and functionality that we had not even thought of. From my experience, Zuora = Salesforce of payment systems.

Cons

It is a bit complex. We needed to have someone become an admin for our Zuora account to make sure that it is integrated with our other systems. If it was a bit easier to set up/maintain, it would get a 5 star.

Pros

I loved how almost everything I and my company wanted to monitor, such as the money we had coming in and the success of certain products within our catalog, were all possible through Zuora. I strongly believe that for businesses that are attempting to scale up or find a more efficient way of managing the money they have coming in, Zuora is the best tool for this.

Cons

I dislike the complexity of Zuora. Many of the features are designed for extremely large companies, so there is a huge learning curve with the software. In addition, it requires many clicks to finally complete an action that I would like, only because there are many layers of complexity.

Pros

Great looking platform that manages all clients and deals well. Also has in-depth reporting to make sure everything is controlled.

Cons

Can be overwhelming. THere are lots of reports and features that can be hard to use and figure out. Alos the speed of the reporting is a little laggy due to the memory space available.

Pros

I am not sure I can name a pro of this software. We had a pretty bad implementation and it has not seemed to improved since then.

Cons

Customer service is lacking and professional services hours are extremely expensive. There are no SLA's in place for the support team to get back with you. There integration from Zuora to SF is awful and half of the time the data does not appear.

Pros

Interface is straighforward, handles the majority of our use cases, reporting capabilities are pretty powerful

Cons

Building reporting can be a bit complex & it can be pretty slow to pull certain reports. Inability to link between multiple data sources in reporting which can be frustrating

Pros

The #1 thing you want from a billing software is reliability - since you're dealing with customers money. Overall - Zuora is very reliable and had very few hiccups.

Cons

When starting out with Zuora, had a few learning curves to hurdle over (just like any new software/system). Making updates to subscriptions can be a bit cumbersome (depending on the size of the update).

Pros

The ability to pull customer and data reports is really nice. It's great that you can use the tool with other softwares, as well.

Cons

Zuora lacks customization for individual accounts and isn't completely dummy proof so agents can easily make mistakes.

Pros

Sold product. Covers a lot of use cases with some good custom-ability features. Definitely a big time saver when fully setup.

Cons

Analytics are lacking, with some questions on how accurate/recent the numbers are. People were nice but never really went above and beyond.

Pros

Zuora is the first billing system that has actually got the job done for us. It fully encompasses our needs.

Cons

While Zuora does meet our needs, it comes at a steep price. Despite pricing, the benefits of having a reliable billing system are worth it.

Pros

Should work for subscription needs but we are still new to the software and just finished implementation.

Cons

Implementation team very difficult to understand - language barriers. Move quickly to "train" before setup is done so it's hard to understand. Push for meetings but should focus more on meetings after setup is complete to train.

Pros

Not many. Barely got the job done for our needs.

Cons

Didn't scale with out tech stack. So many outdated features. Implementation was extremely pricey.

Pros

Seamless integration with Salesforce, making it convenient to work out of a single application rather than multiple ones.

Cons

Sometimes can be confusing with how it sends to Z billing but for the most part I don't have much to complain about.

Pros

By this app, it is possible to mange several types of billing methods which include Mobile, Online, Recurring and Subscription Payments as well as Invoicing.

Cons

The set up for the integration could not be easy and require more time than expected.

Pros

This platform has integrated billing engine, analytics & insight, marketing automation and pricing tool for SaaS business.

Cons

Free trial period is not enough to understand tools' features. Because it needs more time to integrate.