Telephony and call center app
4.7/5 (15 reviews)Pros
I was using some other auto dialing products before i got to know about Callfire from one my business mate. When i saw it working i was amazed. The uploading of the data, caller lists is very easy no matter if it is any file extension format it accepts all and shows you the exact call details on the screen as they are uploaded on it. We do not have to mention the unwanted details like address, zip, area code or postal code like rest of the dialer requires necessarily in order to get the calling list uploaded on the software. The call connectivity is excellent and i never have experienced a call drop or breakage call echo while dialing, (Provided sufficient internet bandwidth). They have got exiting upgraded features like messaging from a smart phone app. Call broadcasting and even you can track your call records as well. IVR (interactive voice responses) lets you set us inbound caller messages, product details, help center escalations till the time the caller is being answered by the next available agent. We also can make conference calls as well as call routing from this software. Also we can configure as many agents as we want on this dialer. We also can rely on the superior customer service as they are always available to help us with any technical issues.
Cons
Honestly, no hassle, nothing to say bad or anything which i dont like about this product. It worth's every single penny invested.Value for money and happy customer engagement.
The non-profit agency that I work for has been using the Callfire Cloud Call Center for over 5 years now as a tool to better manage our customer service outreach. The software allows us to easily create small targeted calling campaigns for individual staff or a large multi-user campaign for customer service follow-up with our entire customer base. The metrics that the software provides allow us to track staff productivity during calls, see good versus bad phone numbers, a number of live answers, etc. The data/question screen allows for customized Q&A that operators can fill in while on a call and which can be exported to Excel for data mining later. One major complaint is when trying to export the data. Not sure if this is due to the size of the campaigns, internet connection, the software itself, or what but it can often take several clicks of the export/download option over many minutes (I've seen it take anywhere from 3 minutes which is reasonable to one time when I spent over 20 minutes trying to open a campaign and export/download the results). This issue we have witnessed on multiple occasions over the years so it's not an isolated incident but again, tough to truly track down what the problem is. Customer Service, however, has been great in trying to help us on the occasions when we needed info but could not get it from the system.
Pros
Versatile, fairly easy to use, easy to customize.
Cons
Sometimes tough to export data.
great software!
Pros
I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button
Cons
I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes
Pros
The UI is easy to navigate and all major features are clearly accessible from nearly anywhere. The reports are also powerful so we've been able to track & update metrics, increasing our overall productivity quite quickly.
Cons
Initially we were concerned the features may not be that beneficial to us but once we began to see an increase in revenue due to sending out discounts & promotions, along updates and notifications so easily, we were very pleased.
Pros
Easy to setup and easy to use. Lots of great data points, post campaigns, and great reports. Online login and setup is great when working remotely.
Cons
User interface can be a little tricky at first but once you get the hang of it, works well. Customer support is great but a little inconsistent at times.
Pros
CallFire's Cloud Call Center is an easy to use phone banking tool to use. You can set up scripts, questions/responses, transfers, pre-recorded answering machine messages, etc.
Cons
Two main things: (1) I've noticed reporting from the Cloud Call Center can be buggy. Calls show as Live Answer when they were actually Answering Machine drops, for instance. (2) Apparently CallFire has deprioritized this tool, so they no longer officially support it. We've had accounts for years so we are grandfathered in, but this is problematic to me for our future use.
Pros
A User friendly product, enables managing many calls, highly customized and also provides easy online login facilities.
Cons
I did not come across any difficulty or any complications while using this product. The only draw back was that I was unable to view previously sent text.
It allows us to do so much of our external outreach -- phone banking, texting, robo calls, and more!
Pros
This is the most cost-effective way we've found to do our online phone banking. It has a lot of customizable options in set up, and we can easily set up a campaign to gather information.
Cons
I'd prefer my agents/callers to not have to sign up for an account when they join a calling campaign. It results in unwanted marketing emails to people who aren't potential customers.
Pros
Callfire integrates with our CRM system. Therefore we can enter notes directly in the system. It is easy to use and the customer service is great.
Cons
There is nothing that we don't like about this software. Callfire meets everything we need in an auto dialer.
It is very user friendly.
Pros
This software has allowed my business to grow substantially. They make it very easy to use and you also do not have to sign up for a monthly subscription
Cons
I do not like the fact that you cannot see your past text sent out to your clients. That would help me be able to respond to other messages.
Great for getting VOIP numbers!
Pros
We've gotten several numbers for our lead generation business from CallFire, and have never had a problem. Easy to buy and monitor these numbers
Cons
Interface is a bit antiquated, but after the learning curve it is relatively smooth. Sometimes customer support took a while to respond.. but I'm an impatient guy. :)
Pros
Until now find me good software because it allows me to record calls, configure the auto dialer, is easy to use and handling in the interface without complications.
Cons
Until now I had no complications when using VoIP Call Tracking, on the contrary, it is simple to use and very practical.
I was easy to handle, fast and efficient for what was required at the time
Pros
It has a simple and easy to use interface that adapts to the necessary requirements in the framework of new technologies for business development, taking into account the voip technology.
Cons
It presents small flaws with Microsoft's internet browser platform, it would be convenient to evaluate the situation and other products that work very well on this platform and when combined with CallFire would present better benefits
Pros
CallFire is a best auto dialer software for out going calls. CallFire is a powerfull telemarketing & call center tool. You can use CallFire easily for your all outgoing calls. You can monitor all calls to check results and performance of your team.
Cons
CallFire is easy to use and understandable options. It has friendly user enter face. Everything you feel need in an auto dialer, CallFire provides. It has great customer support service.
Absolutely amazing. If you have too many people to call, use this app. I love it as I simply hate dialing. This app saves my life and improves my productivity.
Pros
Easy to use, fast and efficient. Love it! Friendly staff!
Cons
None! Not a thing I encounter but may be the occassional Internet lag.
It has been a great help for my business to generate more revenue with better quality and low maintenance problems.