Vantagens
The number "1" feature for us is that if a client books one of our units, Uplisting immediately blocks the dates on all platforms. We used to (occasionally when doing this manually) end up having another party book the same days and than the trouble of cancelling one party over the other ....
Second item that we love; the calendar updates. One area, one entry and ALL platforms are updated. It would take a whole day to go from platform to platform and do this manually.
These two items alone, make Uplisting indispensable to us.
Desvantagens
I wish I could have everything I have on my laptop mirrored on my iPhone. But .... is that a CON? Not really.
Vantagens
The team are on to a winner with uplisting - it's thoroughly modern web software for managing multiple listings on Airbnb. It's also the only way I could consider listing on booking.com (after years on Airbnb), and has paid for itself through the extra bookings that generated. I've also been really happy to see it manage prices in a smart way, and send consistent, automatic replies to guests.
Desvantagens
uplisting is trying to drive multiple booking sites, all with different interfaces and assumptions. It exposes what it can do for you, even if the result is inconsistent. So I needed to dive in and understand more of the underlying booking platforms than I wanted. Messaging is an active area of development - so you can sometimes only see the messages you've sent, not the ones you've received.
It's not clear what it's doing in the background - has it finished? Has it done what I wanted? Some more feedback or logs would be useful.
(every negative has been backed up with a reassuring support experience, and often feature fixes weeks later)
Hi Matthew,
Thanks so much for your review, we really appreciate you taking the time to do this.
We've released a few updates to the inbox recently (filtering and ordering) and in the next day or two will also release the ability to close/archive and to star/prioritise messages.
You'll also see full Booking.com message conversations very very soon!
I signed up to Uplisting after a recommendation from a friend. The bain of my life was filling out availabilities on individual calendars on a daily basis. It's a couple of hours in a season which was totally wasted. Once I got set up with Uplisting (great help to do that) that all changed. I update availabilities once on Uplisting and everything is synced with Airbnb and Homeaway etc.
Uplisting does not have a few features that are common on other platforms. They don't have guest communications for example, so it's a bit limited in that way. I have been assured that in future there will be automated emails and the like. They also don't have a website page to accept bookings, however for us most of our bookings come through the booking channels so this isn't really an issue. We've tried a website page before with little use.
The price is a little bit more than others that I've looked at but it's worth every penny for the peace of mind that everything just works and the almost instant customer support. I have never experienced a double booking with Uplisting.
Vantagens
Ease of use
Customer support
Confidence that everything works
Desvantagens
No guest communications
Vantagens
- Fast & reliable at syncronising bookings across channels - I switched to Uplisting from another channel manager that didn't syncronise fast enough and caused me to recieve double bookings.
- Integration with Stripe, reporting invalid credit cards back to Booking.com and automatically charging on Booking - saves me a few minutes on each booking.
- Automated messaging - works with both Airbnb and Booking.com. Guests love the instant confirmation message after booking, which wasn't always possible. I also have a scheduled message for after checkout - asking the guests for feedback and a review.
- Clear roadmap of development (they share their plan trello.com)
- Fixed price per listing
- Instant support via intercom
Desvantagens
- No mobile apps, but the website is mobile brower friendly.
- Automated messages could be improve with some more customisation options.
Overall, we've had a very positive experience with Uplisting. I would highly recommend them to people in the industry. Although there are perhaps other alternative software providers that are better integrated with other platforms, these alternative are often out of the budget of many clients. The system is also improving bi-weekly on average and the customer support is second to none.
Vantagens
() Cheaper than similar competitors
() Easy to use
() Multi-user software
() Great Customer support
() Fantastic integrations with external programmes - (we're currently using Airbnb, booking.com and Zapier. We're also hoping to take advantage of their integrations with Tripadvisor and Home & Away once the time is right)
() Pricing can be manage easily
() Continuous improvements with estimated delivery of these improvements
Desvantagens
() Not fully integrated (messaging) with booking.com yet (although this should be coming through soon we hear) and this may also be the case with other platforms, such as tripadvisor and home & away (I've yet to try the two)
() Sometimes slow to deliver upon improvements despite initial planning
It cut my time managing properties down to a fraction of what it was.
Vantagens
With all the templated emails, my management time across 5 properties is down to a fraction of what it use to be. The cleaners know their job, the guests have all the information at their fingertips. I am rarely ever called on
Desvantagens
It's evolving, so you need to learn the new features as they are released... naturally. I really don't have anything bad to say, this is a great team and great product.
Saves time on automated responses and joint calendar view for multiple accounts and properties
Vantagens
Great customer support and willingness to listen and help, as well as build new features based on clients feedback
Desvantagens
Customisation and options choice - with messages we have to adapt to pre-set timing and settings - can have our own type of messages. lack of e-intelligence - tool that can prepopulate FAQ answers based on key words in the inquiry - however this is not the end of the world and the price we pay for Uplisting is good value for money -
Uplisting saves us time, money and resources. It has enabled us to concentrate on growing our business and not spend more time then required on tasks that we can manage with Uplisting.
Vantagens
We've been using Uplisting since we started managing short term rentals and we couldn't have grown so quick without their software. We now manage over 100 properties and Uplisting works just as well as it did with 3 properties.
Desvantagens
I would like to have a more visual reporting dashboard but I can get all the information I need from the reports they provide.
Automation
Vantagens
Always innovating and adding new features. Extremely quick to respond. There is honestly little not to love about Uplisting. I manage soon to be 3 properties using it and it's so very convenient. Takes a lot of manual work off my plate. Love the messaging feature as well.
Desvantagens
I would prefer a prettier user interface, but it's absolutely, not something I would leave over.
Helps stop double bookings
Vantagens
Customer service is top notch and the software is easier to use and more cost effective than most others on the market
Desvantagens
I am not tech saavy and its probable my fault but I would always like things to be easier to use and more intuitive. More use of colour would be good too
Vantagens
Sleek design, great user experience, very happy with the product and support. I like often updates with new features.
Desvantagens
Green interface colour, would prefer more options to choose from. But that's just small subjective detail. Otherwise everything is great.
Vantagens
Easy to use and set up - automatic emails - price adjustments across my booking platforms
Desvantagens
Daily update not sent in my morning time zone - unable to sync with WIX
Vantagens
easy to use and excellent support. Automated messages are great.
Desvantagens
no Android app, some problem with MLOS sync with Pricelab
Vantagens
It is very easy when you want to change the daily rates at all booking sites at once. They calculate the booking fee and add it to the daily rate. By clicking at a reservation you can see all the reservation data in one screen. This is very helpful.
Desvantagens
I would like the possibility to can see the whole month in one screen like a calendar. This is the only thing that I like least that they don't have this option.
Vantagens
Simple integration across all platforms
Easy to understand
Very intuitive for communication needs
Easy setup
Desvantagens
Customer live chat delay due to timezone difference. (Not really a con but review required a con answer)
Thank you very much for your review Kathi. We've enjoyed helping you get set up syncing and automating.
We've recently set up a US office so timezones should be less of an issue!
Vantagens
The features that Uplisting boasts actually works. Many other solutions promise the world, and then under deliver. The support is prompt, and responds to customer needs.
Desvantagens
The overall feature set is less than some of the competitors. But, the features actually work reliably.
Vantagens
Super value for what Uplisting offers and very reliable service with channel management. Customer support is quick when adressing any issues.
Desvantagens
Lacking few functionalities - but it is adding them on the go so not really a con. Few minor bugs were fixed very quickly...
Vantagens
2way sinc airbnb and booking.com, mobile friendly, very helpful team to find solutions for your problems. Unified mailbox and the price.
Desvantagens
Unified mailbox only on Airbnb. Only 2 channels with 2 way sinc, rest uses Ical. Like most things, you get what you pay for.
Vantagens
Automatically avoiding double bookings, with fast blocking of reserved dates. No input needed from me.
Desvantagens
The webpage itself is not fitting so good if viewed on a mobile phone. The calendar function doesn't give the same overview as it does on a computer.
Time saving
Vantagens
Able to manage several channels from one product, rate updating, integration with Stripe, great support
Desvantagens
Would love to be able to use with our own website to manage bookings and prices, otherwise there is nothing else
Vantagens
User friendly software that syncs fast! Great bonus features and customer service is awesome!
Desvantagens
Wish they had an app for iOS. Though the main site is cell phone friendly I feel work flow would improve with a simple app.
From Vincent to the (ever increasing) support team .... I have been very pleased. The pricing is fair. The product lives up to what was promised and to top it off ... Uplisting is not sitting on their behinds and resting on what they have done. Rather updates with new features, new bells and whistles are coming in like a constant stream. A true commitment to moving forward as suggestions and recommendations from users are listened to, analysed and often (very often) implemented. Now that's a forward facing company.