Online reputation management
4.8/5 (190 avaliações)Vantagens
The software is Easy to use! Just send out an email asking the patients do do a review . Fill in your own questions .
Desvantagens
There is nothing that I don’t like about the software really
Our patients are walking advertisements for our office and Birdeye has been the best method to voice their opinions.
Vantagens
The benefits outweigh the cost. Using Birdeye has increased our presence socially and physically.
One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.
Desvantagens
I was hesitant at first to do business with someone who is across the states and would only communicate by phone or email. Little did I know, the staff goes out of their way to answer any questions and if a problem arises and we need assistance, they are on top of the issues quick.
I wish I knew about Birdeye sooner. The sky will be the limit
Fadia, thanks so much for your great feedback. We love that you are benefiting so much from using BirdEye! Sky is definitely the limit for your practice! We're honored you consider BirdEye "one of hte best investments" for your practice! Thanks for being a BirdEye customer!
We changed the software so that we control who gets a review - We pick them out in the AM. We manage a 5 star on Google and all our reviews are so positive and flattering to the office.
Vantagens
The ease that any of my staff can present the software and the patient is at ease seeing it isn't a big deal. Lots of patients are afraid the click here, click there platforms, or even before we had BirdEye, us telling them how to do it! This is easy breezy for all!
Desvantagens
There isn't anything I don't not like about it - We were able to custom tailor the software to what we wanted and it's what I got!
Thanks Mary! We love your dental office is getting such great reviews. We do offer 300+ integrations, but I'm happy to hear you found a way that works specifically for your office! And it looks like you're really rocking it with the reviews. Glad to hear your patients find it "easy breezy"! Thanks for the feedback!
In this day and age It's all about the internet and about reading reviews to help make our decisions on just about everything. As a business, you want to attract as many new people as possible but you want them to know from people that are happy and satisfied with the services you provided them. We are a dental office and that's what we were missing. Birdeye provided us with the best customer experience to achieve that! They set everything up and showed us how easy it is to allow our happy and satisfied patients to want to give us a 5-star review! Now we are getting so many new patients calling and stating they just read all the wonderful 5-star reviews and would like to schedule! Birdeye is the best decision!
Vantagens
Everything! What is there not to love! This software is amazing!! Truly, the ease of it is just great! The customer support you get from Birdeye is top notch! If you have been looking around to help your business take off, look no further, this is it!! Birdeye is the BEST!
Desvantagens
Nothing! The only thing I can say is that I am sorry we didn't get this sooner!
Thanks Regina and Dr. Penny! So happy to hear how you and your patients find BirdEye so easy to use. We love to hear your bringing in so many new patients from your great online reputation! Thanks for being a BirdEye customer!
Overall, very happy. Good value for the money.
Vantagens
This is a great tool that allows you to funnel reviews across the review sites where you need the the most. The greatest feature of this system is its ability to direct people with an inclination to provide negative sentiment to an internal response channel, while sending people likely to respond in a positive way to the site or sites where you most want or need reviews. The system directly integrates to well over 100 industry specific review platforms which makes it very convenient to push reviews to the platforms where your clients will most likely seek out reviews.
Desvantagens
It is a bit quirky in that you have to be very exact in setting it up so it matches your title and description in Google My Business.
Vantagens
The Birdeye software is by far one of the easiest and best ways to let visitors to your social media platforms know how your clients feel about the work you do. We have a very successful tattoo studio for the past 19 years and at first we thought the Birdeye product wasn’t necessary... We could have been more wrong. As the positive reviews started to mount up and the numbers climbed, far surpassing those of our competitors, we realized the power of this software. Birdeye let the social media shoppers in on An intimate level, right from the mouths or our satisfied clients.
Desvantagens
When it come to reasons not to have this software installed, there are truly none. One might think that there’s some risk opening up the public review process to unsatisfied reviews. The truth is, Birdeye invites a client with a negative experience to contact the business first with there gripes before posting to the social media platforms in the effort to repair the negative experience hence circumventing the posting to a public forum.
Birdeye has really giving us a sense of how were doing as a company it allows us to view incoming reviews so we can approach them and answer a clients concerns quickly
We also really enjoy how it emails us the reviews that were submitted there star rating and the customers
comments and concerns .
I would highly recommend this software to any one looking to get a handle on there business from the reveiw stand point
Vantagens
Its easy to use my company started using the software about a year ag and we really enjoy it, were pretty competitive in my office so we all really like that it tracks who sent them there average review rating and how many were opened and submitted it really gives you a feel for how your doing on the customer service front
Desvantagens
I wouldn't say its a con per say but we have noticed the site runs a bit slow and submitting a review request does take a few moments, but other then that were happy with it
We have had the software since 2016, and have received 100's of great reviews. It has definitely been worth the investment for our office.
Vantagens
This software allows patients to post reviews easily as it automatically identifies where they already have accounts. There is no need for them to log in or create an account to write you a great review.
Desvantagens
I wish there was a feature where we knew which patients were going to have reviews sent. Families have the same email for several members, and sometimes they receive an email when they have already written a review. I would like a dashboard where I can control who receives an invitation to review.
Birdeye has been one of the best investments we have made for our business. From the customer service to the results, we have enjoyed every little thing about it. We have been able to double or triple the number of reviews we have received all because of birdeye. Being a dental office, we rely heavily on positive reviews to keep a good reputation in the community but also gain new patients and we owe that to birdeye!
Vantagens
The best part of this software is the easiness of using it and the results you get. It has made it so easy for us to get positive feedback/reviews from our patients. Everyone is busy and this software has allowed us to triple our reviews with little to no extra work on our end.
Desvantagens
To be completely honest, there isn’t anything we don’t like about it. Everything has been a positive experience and has gotten us the results we want.
Vantagens
BirdEye has been a useful tool to reach out to our friends, family, and patients via the internet. This has enabled us to get feedback on how we are doing. Good reviews, bad reviews, it's all been helpful. I am constantly amazed at who leaves reviews. Great software. BirdEye mentioned that the industrial average for dentistry is 4.7! It's nice to know that in general our profession is appreciated. :)
Desvantagens
Yelp does reach out to our office on occasion asking us to advertise with them. I would be more inclined if Yelp would play nicer with BirdEye.
We have dramatically increased the number of reviews our office gets. I love the monthly reports breaking it all done. Comes in very handy for our marketing meetings! It's an excellent marketing tool.
Vantagens
Love using Birdeye. Our reviews have increased by 200%!! The options we give our clients make it very easy for their use. At my end, its so easy to send a request. You can follow up anytime to see what's going on with the request. The dashboard is great - shows all of our information. We also get monthly updates letting us know our numbers.
Desvantagens
I haven't had any issues. Very user friendly.
I am a office manager at a dental office. After using BirdEye for about 2 month we started doubling the new patient we were getting per month. We were getting 10-15 new reviews per month which BirdEye made it easy for the patient to leave. It’s heped out my office a ton!
Vantagens
Not having to do anything to send out the review. BirdEye works with the software I use in my dental office so I don’t have to do anything to get the reviews sent out.
Desvantagens
It would be nice to have someone call and check in making sure you know if there are any new features that are added.
Vantagens
Reliable and functions as it should. competitive with other products. The microsite is a powerful marketing tool for clients.
Desvantagens
Don't really have a problem with the software but sometime the Support team is slow in responding. I'm sure they're all busy but when my client has a problem with the service, then I have a problem and I need you guys to get on it quickly and help me out. Don't need 24 hour response, I need response and help in a matter of minutes for urgent issues. I've already lost 1 client due to slow support response. I was unable to provide a solution on my own. Would be really helpful if you guys would publish and distribute a USER FRIENDLY instruction manual which gives details of how to best use the system with ALL its features and functions.
We have realized that our Google reviews have skyrocketed since doing two things: 1) continuing to ask individual patients personally during their appointments for reviews and 2) Birdeye following up with a link and a reminder.
Vantagens
For the most part it works behind the scenes in a very unobtrusive way. You don't even have to think about the review request texts and emails They are worded so well that the patients have not complained about frequency or message like they have with some of the other services we have implemented in the past.
Desvantagens
It's a little pricey. But hard to complain too much as it does work.
Vantagens
very useful tool for isolating your happy customers and identifying the ones that have concerns or complaints and address them directly.
Desvantagens
one thing i would like to see in a future update is, we send birdeye surveys out with a review rating system of 5 stars, and only allow the 5 star reviewers to go to the section where we ask them to review us at our review sites. if they return a less than 5 start, we get the 'parked' review, but we never get to see what the star rating was on that parked review, whether it was 1,2,3 or 4 stars. would like to see that in the future.
Vantagens
Their robust reporting capability, specifically the feature that allows you to save reporting filters for future use. I also appreciate the sentiment check function in their review request campaigns that prequalifies reviewers and often bars disgruntled customers from leaving public negative reviews (instead reroutes them to a non-public feedback landing page) which boosts our star rating and online reputation.
Desvantagens
Due to third party restrictions, responding to reviews on sites like Yelp and Facebook often requires the responder to link out to the original review on the listing page and the login information often does not transfer, making responding to certain reviews a clunky process.
Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews. The problem is that this was by no means an accurate reflection of the services we provide, rather it was from a few disgruntled or happy "customers" which is quite common in medicine. Once we implemented BirdEye, I started seeing the 5 star reviews pour in. We saw our Google review average go from a measly 3.3 to a 4.6 in 6 months, with other sites trending upwards similarly. As a result, we've seen an increase in our business and couldn't be happier.
Vantagens
It's easy and straightforward to use and really produced the results we were looking for.
Desvantagens
Nothing really - I found it to be user friendly, intuitive, and loved the dashboard feature.
This software has helped us to be better able to manage how our customers feel about us.
Vantagens
This software really helps in getting feedback from you customers on what they really like. You can address the negative reviews and promote the positives!
Allows you to have daily feedback from you customers through either email or text notifications.
Desvantagens
I would like to see some added functionality for a business with multiple affiliates/locations. The functionality of the software itself works great though.
Great online reviews
Vantagens
After countless hours wasted on our own efforts trying to obtain reviews, we gave into Birdeye. Why did we wait so long!!! We love it because it works! We saw instant results and the features do exactly what they told me it would. Super user friendly so anyone can learn with minimal training.
Desvantagens
We would love for it to interface with our medical EMR without having to get a third party involved. We need it to be automated so we aren't manually uploading every 48 hours.
Acquiring more 5 star reviews, but also acquiring them more quickly than traditional methods or email alone.
Vantagens
The ease of using the software and also the automation of the texts and emails. I am so excited to see all the analytics as well.
Desvantagens
Nothing as of yet! It seems like It is easy for me to use so I dont think anything poses an issue right now
It's been a positive experience that provides us with a fantastic (and powerful) platform to connect with guests. I think the support and account management teams are great, and this service has definitely filled a niche purpose that needed filling.
Vantagens
I love that BirdEye makes it incredibly easy to connect to guests and reviewers. I think their mobile app is fantastic too.
Desvantagens
I sometimes think the backend processes for granting platform access can be confusing. Access can sometimes be interrupted as well.
Increased production.
Vantagens
After the initial set-up the operation is seamless and does not require constant user interaction. The system just works and helps us attract new patients.
Desvantagens
For us, we really do not have any complaints. The system is reliable and we have not experienced very many problems.
Vantagens
With so many in the space of rating and reviews, Birdeye goes above and beyond by being super user-friendly. The dashboard for reviews saves me tons of time in responding to reviews and it's wonderful to have an "at a glance" look at all of different listings from one view. The benefit of this product far outweighs what little time it takes to easily get ratings and reviews from customers who may not have taken the time to do so on their own. Customer support is top notch!
Desvantagens
No cons-- everything has been positive! If anything... my only regret is not finding Birdeye sooner!
Vantagens
Automation, everything done per scheduled time. Setting up by birdeye by remote into my server, then it just like cruse control.
Desvantagens
I wish there is an alarm telling if software not working. There are times that I wonder if it drops one day and I wouldn't find out till weeks passed by.
I’ve spent a lot of money over the years trying to boost my online ranking. Bird eye has been the single most effective thing I have implemented.
Vantagens
Ease of use for reviewers and how fast they send the reviews to me
Desvantagens
Some older clients can’t figure out how to post
Out overall experience has been tremendous! We really care about our patients. We are a husband and wife team and we treat them like our family. We have high skill level too and our team is dedicated too in treating and caring for each patient and when they ask patients to fill out the email when they get it after their appointment, it is always a 5 star review ! It is the best way to show new prospective new patients that are looking to come to a practice that want to be treated that way too ! They want to be listened too , not to be hurt,& they want to understand wants going on . They also want to be able to smile and feel good about themselves again. And do it in a way that they can afford it and we seem to make that work for them . And this birdeye reviews is a way that they express it to us . Get it ! Now ! Unless you suck .... then don’t because people will tell you but maybe that’s good too and then you’ll know that you need to step up your game or fire someone or maybe more than just someone maybe everyone and start over with a whole new team and a new mission statement..... wow ... food for thought 😉