We were able to let a showing agent who wanted to quit go without having to replace her with a new agent -- we just switched all of her properties over to ShowYourself lockboxes, and we haven't regretted it yet! :)
The Client Success team is amazingly responsive, willing to educate you in as much depth as you desire. The technical team is even better, recoding features to meet needs almost on the fly. (When we started with them, their system only allowed the Year Built field to go back to 1970. When we pointed out that most of our homes were built between 1920 and 1940, they reworked the field to go back to 1910 in less than 48 hours!)
The system is extremely easy to use once learned, and it's very scalable. The ShowYourself system really does take most of the work out of getting eyes on your properties, and the reporting is quite thorough.
The real key to using ShowingHero well is teaching your showing agents how to set up Mini-Calendars so that they can maximize the opportunities to show a house while minimizing their own travel time -- for example, setting up all of the houses in a particular area on a specific Mini-Calendar without getting so narrowly focused that they end up sitting on their thumbs if there are no prospects for a specific street or neighborhood on a specific day.
There's almost zero documentation, so you really *need* the services of Client Success to get off the ground. Several features, while easy to use once you understand them, are significantly counterintuitive if you're used to using more traditional systems (looking at you, Mini-Calendars.)
Also, while they claim that their service will take the place of a traditional call center and email response team, they really don't. What they do is respond automatically to certain kinds of incoming contact, and then forward anything they can't handle automatically to you -- so you WILL still need a team to handle issues.
We've gotten a few people who were unable to get into a ShowYourself appointment because the system claimed they weren't scheduled for the appointment they were there for -- even after responding positively to their confirmation of their appointment. Issues like this are rare, but the tech team wasn't able to figure out why they were happening, which means they'll keep happening, which is disappointing.
All the customization ability and tailoring it to fit our various leasing needs.
Automated Tenant Lead synchronization
No google calendar sync (I'm told they're working on it) but I like the easy view of the calendar from the software so not a big deal
Somewhat easier scheduling and ability to quickly text or email an appointment time(s).
Ease of scheduling and review of set appointment times and dates. Also the ability to schedule into the next week or multiple daily appointments of the same property.
When applicants respond into Showing Hero telephonically - there is no record of their phone number. Frequently -
we have phone calls where the caller forgets to leave their number - and the only phone referenced is the call in number!
Software "glitches" are still occurring - ie: Multiple property copy for setting appointments
Fewer phone calls in our office. convenience for the leasing agent.
the calendar availability to tenants. Less phone calls my leasing agent needs to make. happy with the technology to just know where to show up and show a property. Less admin issues for the agent.
syndicating was a huge hassle. Could have been partially on our end with leaving rently, and launching with showing hero. We are still building up to 100% usage and having everything working perfectly.
I want to see it from the user side, and log in as a prospective client and test the system myself.
Process is not more efficient
less lost customer
more efficient since automated and history logs allows for quality control
Time Savings, Efficient change in older methods, compatibility, ease of use. Has Promising future. I hope you will not raise prices soon!!
Change in method always is difficult for staff but so far its been good and worth the efforts.