Vantagens
Their system can be used as stand-alone and/or integrates fully with your website and social media customer touch points.
Set up of your own box office is relatively easy, but it easier still if you spend time writing all or marketing information and promotional pictures before you log in. Then have everything ready to copy and paste and upload the images. However, you can save your event pages as drafts to return to later, or update at any time.
You can set up different methods of payment to suit your requirements and can design the interface to match your brand.
Once set up your box office becomes fully automated, so you can check in to your dash board as frequently or infrequently as you wish and check sales and data as you wish.
They have an app you can download to your smartphone to be used for checking in, which saves on buying or hiring in barcode scanners and gives great data and feedback on attendance for future events.
Desvantagens
As a small event's organiser, there is not a lot we dislike. The only modification I would like to see is to the monthly payment plan.
It jumps from one event payment plan to 5 events. Maybe they could introduce a 2 - 3 event plan?
As a first-time charity event with a very small budget, the cost effectiveness of using Ticket Tailor as opposed to other sites meant that more of the money raised went to charity!
Vantagens
This is the first time I've run an event and I did a lot of research into ticket selling sites in order to figure out the most suitable site. I had a lot of questions as event ticketing was new to me and out of all the sites I emailed, Ticket Tailor provided the fastest and most comprehensive answers to all my queries. They made me feel very confident about setting up my box office and when the tickets went live they dealt with queries I had immediately (both queries turned out to be user errors!). This is such an easy website to use and very intuitive. The Ticket Tailor Help Centre is also very good and most answers you can find in their FAQs.
The integration with Stripe meant that is was very easy to take payments for the event. It was also very quick and easy to refund payments if necessary.
I also liked how the confirmation emails could be edited easily and details specific to the event and links to other websites could be added to it.
Overall, they made my first experience of selling tickets very straight-forward and enjoyable.
Desvantagens
There is nothing I can fault about ticket tailor but I was unable to combine selling tickets for my event with the ticket purchasers ability to book preferred time slots which was important to the smooth running of my event.
Ticket Tailor is a fully fledged ticketing system but instead of charging a per ticket % commission like competitors, it provides a single fixed fee monthly fee with unlimited tickets. For smaller events this provides a far more cost effective way of developing a ticketing system.
In terms of set up and usage the system actually hides a lot of its functionality behind a very simple interface - it certainly provided all the requirements I needed for my event with over 10 different ticket types and ability to schedule these tickets at different times. Its easy to use and requires no development skills which is a real pro for the system
I'm sure there are areas of functionality that could be improved and tweaked in comparison to other competitors which may appear more polished, but this system seems robust in its offering. The back end could do with a redesign and there is some need still to incorporate social sharing (the FB app link was broken when I tried to install, but their customer service was excellent and got back to me within the hour). Mobile optimisation of the site is through responsive which has its issues, and there are probably some areas of front end design on the site (and offering ability to mask URL) that would be appreciated by others as well.
Overall having tried many different systems such as eventbrite and eventbee, for this particular event where cost is a significant issue, Ticket Tailor seems to have everything sewn up in a very easy to use package.
Having recently being tasked with sorting ticket sales for my old colleges reunion, I searched to see if there was on online ticket solution to my dilemma as the former students were now all over UK/world and I had no direct contact for them.
This is where I found Ticket Taylor. On researching other companies of similar attributes, Ticket Taylor came out on top especially in the value for money department.
On signing up to the package, I soon found the site very easy to use. You can also SEO the ticket office to suit direct hits for potential online searches.
The system is, in my opinion, faultless. It made what a thought would be a cumbersome task into something very delightful.
The process of buying a ticket online was simple. I created links from the Facebook page and my website to the online ticket office.
I could regularly extrapolate information from the data collected by Ticket Taylor.
I found the e-ticketing system very useful indeed.
During the use of their system I had little need for help But when I did, their messaging system was simple to use and the small problems I had were dealt with quickly and in a very friendly manor.
Overall, I would strongly recommend Ticket Taylor to others. It makes the task of selling tickets to a non-local audience incredibly easy and is great value for money.
Already looking forward to using their system again.
Thank you for your review. It was a pleasure to work with you.
Overall excellent product, should be used a lot more vs those that charge ticket fees!!!!!
Vantagens
intuitively designed, even a non-technical person like me can use it
excellent price range, with non-profit discount and NO TICKET FEES!! (plan and event size dependent, of course)
customer service was excellent, always responded to inquires and requests timely over chat or email.
Connected payment applications allows plug-and-play usage.
Efforts to update and improve are visible over the years I've used them (update to check-in application)
Desvantagens
maybe because I am a technology layman I wasn't able to fully make use of the linked/connected apps as fully as I hoped.. (I attempted to connect Zapier, but was not successful... but that might just due to operator error...)
Vantagens
It is straight forward and easy to use and saves me so much time when selling tickets for events. I particularly like the ability to duplicate a past event which saves the time of setting up a new one.
Desvantagens
I generally like all the features of the software. The only thing is it might be nice to have a prompt to check that you have done everything that needs to be done before putting tickets on sale - once or twice I have forgotten to change the email response sent when a ticket is sold which has been quite confusing for the buyer!
Vantagens
Monthly subscription making high volume low price tickets possible for small businesses. Their response to all of my queries have been fast and easy to understand.
Vantagens
Ticket Tailor is by far the best ticketing platform in existence. After trying a half-dozen ticketing partners over the course of 4 years, we've finally fallen in love with a platform - Ticket Tailor. The platform has virtually every feature set you could ever want, it integrates seamlessly on your own website, processes credit cards simply with Stripe, and best of all - is offered at a cost that is unbeatable. Moreover, unlike every other ticketing platform, Ticket Tailor allows the event organizers to charge and keep ticketing fees, which can greatly help the bottom line of an event. We look forward to a long term partnership with Ticket Tailor!
Desvantagens
This platform has just about everything our business has been looking for. Easy to use, affordable, and great customer service!
We are able to easily integrate online ticket sales onto our website. It has been easy to use. Their customer service has been quick to respond when we do have any questions!
Vantagens
Ticket Tailor is super easy to use!! We have used them for multiple events over the past two years.
Desvantagens
What is there NOT to like?! Their fees are very reasonable. The system is easy for us to set up and integrate into our website. Our customers have found it easy to use as well!! We have no complaints! We love Ticket Tailor & referred several others within our industry to them!
We are so thankful they exist.
Vantagens
We no longer need to be slaves to Eventbrite’s fees. Eventbrite has now removed the cap on how much they take per ticket. We have been searching for an alternative with no hope in sight for more than a month. We switched to Peatix to realize AFTER we moved everything over that they don’t pay out until the event occurs. With customers buying tickets more than a year in advance for us, this was simply unacceptable for our cash flow. Finally, someone recommended Ticket Tailor to us, and we have been using it seemlesly for more than a month. We are so thankful they exist, and we hope this review helps more people in our old position to find them.
Desvantagens
They do not (yet) have a waitlist for tickets.
We've been using TicketTailor for our small business for nearly a year now and have found it fantastic!
Vantagens
Really flexible, easy-to-use and fair fees - makes selling tickets to all our events a dream!
Desvantagens
We've not encountered any issues using Ticket Tailor to be honest.
Vantagens
We have been using Ticket Tailor to sell tickets for our events for 3 years. It's super easy to set up events and sell tickets and customer support is always spot on, but the best feature is the price! There is 1 low monthly subscription fee rather than a % fee on tickets which saves us hundreds of pounds per event. Highly recommended!
Desvantagens
The event view for guests could do with some design. Ability to add tickets below the description would also help.
Vantagens
It's easy to use, super cheap, robust & customer service is great. Being able to build and manage our own ticketing pages saves a huge amount of time, means we can absorb the booking fee (and set it reasonably) and receive funds immediately rather than waiting for them to be released.
Desvantagens
Very little as a small event. Perhaps a little more flexibility in design/style for our landing page.
Vantagens
We used Ticket Tailor for our medium sized conference. It was great. The site is intuitive, there is nothing superfluous- so I didn't feel like I was paying for add-ons that I was never going to use. Definitely recommend this platform.
Desvantagens
I would like to see the ability to set limits to the promotion codes, ie: expiration date, number of redemptions
We love Ticket Tailor.
Some of our events have a limited attendee capacity -- TicketTailor allows us to regulate numbers.
We used to run into the problem of people registering for events but not turning up -- TicketTailor helps us protect ourselves by getting payment up front, so that we don't run into financial difficulty if the person doesn't come on the day.
Vantagens
With TicketTailor, registration portals for events are effortless to create and look very professional. The customers' payment portal is user-friendly with an optional "donation" feature that we love, and the Tazotix smartphone app makes it a breeze for us to check in our attendees by scanning their barcode or finding them on the door list. We highly recommend TicketTailor for any small business or not-for-profit who wish to keep their running costs low. It is simply the best we have found!
Desvantagens
It would be very useful from the customer perspective if bank transfer services such as POLi Pay could be included in the payment options in New Zealand. Many of our users do not have Visa Debit or credit cards.
Pros: The customer service was great! They answered in a quick and timely manner! At first I was very skeptical of paying for this program when their customer service was only an email. I was not sure they would be able to answer quickly whenever I had a question. However, when I first had any issues, they were able to quickly answer it! This program definitely helped our check in desk at the time of event, which made the lines run smoothly.
Cons: Some people had technical difficulties purchasing the tickets. I'm not sure if it's this program to blame, or it may be just computer setting issues. But overall, I was able to manual add customers. My event dealt with seating as well, so I did hope there was an option where the customers could select their seats or tables. Or if that wasn't possible, at last an option add a note when they check-in. I just made our check-in crew have another list to show what table their on.
Overall. This program was a big help to make this event very successful! Hopefully they can add more options in future updates!
Ticket Tailor is much easier to use and takes a fraction of the time to set up events and sell tickets than our previous platform. It's also better for user experience too.
Vantagens
Low subscription cost (we are a charity so get a 30% discount), easy to use and great support. Great end-user experience too for ticket buyers.
Desvantagens
You can customize your event page and tickets but the page itself is not as sleek as Universe. However, they have recently updated this and so it's better now.
I've used 4 ticketing platforms and found this the best by far.
Vantagens
Simple to use, excellent support function and links with payment gateways easily.
Desvantagens
Can't separate Australian and New Zealand income, so require separate accounts per region
Vantagens
We get the charity discount with Ticket Tailor and Stripe and only pay for the months we are actually selling tickets - that means it works out much better for us than all the other platforms we looked at who take a percentage of the ticket price. The functionality is also great - we can customise the checkout process easily to ask for menu choices, allergies, attendee names etc etc. Our parents love the ease of paying online and we have definitely sold more tickets as a result. It saves our treasurer a huge amount of work as they no longer have to reconcile bank payments and cheques. I also use Zapier to automatically send ticket sales to our Wave accounting system.
Desvantagens
Nothing honestly - it does everything I've needed it to
Simple and convenient way to manage event tickets
Vantagens
I love that Ticket Tailor have a mobile option. This allows us to easily manage event tickets even when we're working remotely.
Desvantagens
The minimum and most affordable package option only allows hosting of 5 active events. This was a challenge to us during the festive seasons where we had multiple events and we had to upgrade to another package which cost more than our initial budget
BASIS uses TicketTailor to support with conference and event organisation.
Vantagens
Ability to pause payment in between events.
Low, fixed costs are easy to predict
Payment is received straight away
Desvantagens
User interface looks a little dated and could do with updating. Some greater adaptability would be useful.
Great customer service
Vantagens
This is a cost effective platform, that can be embedded into your website, and works seamlessly.
Desvantagens
Minor point, but if you want to add extras (eg. programmes) it counts them as attendees on your dashboard - but not really an issue.
Vantagens
I like the monthly subscription over individual ticket charge feature of ticket tailor, as it makes it easier to budget your costs without offloading your expenses onto your customers if you don't want to. It is extremely user friendly and easy to manage your subscriptions.
Desvantagens
Although it has the ability to create discount codes or single use vouchers, It doesn't have a group by discount feature which is inconvenient.
Thanks for your feedback Nikki. We'll certainly take your point on board about group discounts. Thanks for sharing! :)
It has taken 3 years for us to find the solution to providing online ticket sales along with still being able to offer a personal telephone service for those who require that. Easy to set up the events although we had to rethink the way be gave discounted offers - we can no longer offer the 1 child free with 2 full fare paying adults but we found another way. It was very easy to customise and integrate into our website.
The Stripe payment solution offers an easy way to take online payments. The Ticket Tailor solution is considerably cheaper than many other online ticket solutions which is very important to us .
Our charities volunteers have found it very easy to learn to use the system with telephone bookings which again was important.
Finaly I must mention the great customer service received from Lorant who rapidly answered our queries and requests
Thank you Ticket Tailor
Thank you Ian. We appreciate your kind review.
By selling tickets online at a reasonable price, a small community theatre, such as ours can still offer our audiences leading technology access, while not paying for high priced ticket programs that we may not use.
Vantagens
This was our first experience selling tickets online, and it was easy to set up, use, and get to our patrons. I also especially like the option of asking required questions that help us test our marketing and customizing the confirmation page.
Desvantagens
I can't think of anything that we haven't liked about TicketTailor.
Selling and monitoring of event ticket sales can be managed through your website and social media sites and becomes fully automated. It gives you an online booking office and enables the booking procedure UX to be easy to complete and payment can be secure through systems like PayPal. It automatically sends the customer the e-ticket and records their information for you to access at any time, along with sales data that can be invaluable for marketing and setting up other events.
You only pay per event or within a selected number of events depending on your payment plan. You pay monthly for the period of sales you want and can stop it at any time.