Vantagens
It´s perfect if you manage a big fitness center: you can take control of everything. Just remembering to your customers the time of their class or follow their bills and payments. That´s is a extra, definitely. I´m really impress about this app because has been thought in the dynamic of the gym, I mean, in administrative term, and also in the actions that involves customers. The design is awesome! The general presentation, colors, statistics.
Desvantagens
Probably I suggest to check the price for small fitness centers or fitness studios which are growing.
Hi Jose, we're thrilled you enjoy the platform so much. We're happy to know that our software helps you take control of all aspects of your club!
Like all software, I think there's good and bad. I think the PerfectGym website have summed up most of the good points:
* Software is cloud-based so I never have to worry about backing up my data.
* Because I run multiple sites, it's easy for me to see how each of my club is performing.
* When I open new clubs, it's easier for me to scale up.
* We can do autodebit of membership fees by credit card, and that helps us keep the revenue of the business coming in running smoothly.
* The key point is that I am able to run my gyms 24 hours using the software. This saves me on operating expenses and increase value to my members.
* Update is fairly frequent.
Now, the bad points:
* PerfectGym software has grown very big, and very fast. Most mission-critical and minor tech support matters are resolved very quickly, but sometimes there are features that are not well-implemented and it takes a long time for them to solve it. And sometimes, my support ticket is closed suddenly without any update. For example, SMS notification is a feature, but after 2 months I still could not get it working.
* The software has a lot of cool features, such as the PerfectGym app. But again, to get it work well is not straightforward and tech support is not always on-hand to fix it for you.
* Corporate Invoice: The ability to charge a group of corporate customers by invoice. It's a feature they talked about but also not working to my knowledge.
Thank you Kenny for this valuable and thorough review. Our Customer Excellence Manager will contact you directly to resolve the issues you have pointed out.
Feasible club operations, inventory management and accounting reports.
Vantagens
The fact everything can be automated, user-friendly GUI, localization according to each country, great after sales support team.
Desvantagens
Technical Support can be improved according to local KPI and Severity of an issue.
Thank you for your review! We will pass your feedback on to our support team.
You get a good running standard software as long as you stick to the main features and don't start customizing. Therefor this is a nice software.
Vantagens
The software looks good and has a lot of things a fitness club needs. Especially for chains they made some cool features. I like the design of the software, because it is easy to use if you are familiar with this kind of software. The design is simple but good enough to have some nice screens and overviews and it doesn't look overloaded.
Desvantagens
The negative aspect of the software is, that if you need a modification, it takes time and several rounds of specification and development. Features are promised quite fast, but the solution/development mostly takes much longer. Also there are always several glitches in the software, for example if texts are to long for the fields. I would still recommend this software to smaller clubs and chains.
Thank you for your review! We are consistently working on improving our speed in terms of modification to the software. As you can imagine, the platform encompasses a lot of different modules. However, we're still adding improvements every week (sometimes small ones you may not notice). If there are any bugs you come across, please don't hesitate to tell our support team. Thank you!
I've used several gym management software during the years and Perfect Gym proved to be the best value for money on the market. The list of functionalities is very long and if my team comes up with any kind of new functionality that could be good for our business guys from Perfect Gym are flexible and develop it for us. However, it is often taking some time but is done.
Vantagens
Long list of functionality
Flexible approach towards clients
Stability of the system
Desvantagens
New functionalities take some time to implement
Thank you Tomasz for the feedback. We always put business of our Clients first that is why we are flexible towards all the needs.
Vantagens
I also work for an Martial Arts Academy and Perfect Gym is a great software. I really like the graphics on the dashboard. It makes very easy to see the big picture of the revenue, the contract time and compare the new sign ups with the last months.
Desvantagens
The software has a lot of tools.. I wish they would have more tutorials about how to fully use all those tools
Vantagens
It is one the best product which i have used till now seems like my dream, honestly this product is awesome and really great to use
Desvantagens
Nothing so far, it is being a great and perfect product so far i like this very much and recommended to everyone in my connection
Lots of features but the tutorial function leaves a lot to be desired. Still trying to teach myself how to use the service. It seems my staff and I are never able to get a hold of customer service staff. However, our time difference doesn't help.
Vantagens
Looks very slick
Desvantagens
very poor tutorial. I work in a small team that wasn't able to provide me with training when I arrived. so I have been left to teach myself
Thank you for your review. We value greatly our customer insights as this enables us to constantly improve our software and product for your future benefit.
Our Customer Success team will reach you directly and offer Q&A session to bring all the features of our software closer to you.
We wanted also to inform you that with the newest update release, new dashboards panels will be available so data is accessible even more efficiently. We will go through this functionality also during the Q&A session.
Vantagens
1. Great pricing for the functionality made available
- We almost had to buy some more computer hardware but the cloud based SaaS made the purchase worth it.
2. Easy to implement using the provided documentation.
3. VERY easy to use for both guests and employees.
4. POS system made tracking easy
Desvantagens
1. Support didn't answer the questions I had very well and that caused some rework. Great timing but some misleading information
No other complaints
Vantagens
The presentation of this program looks amazing. I was excited to use the product. The software is cloud based and I really like that.
Desvantagens
Learning it was pretty hard. No many tutorials on how to use, so I am pretty sure there are many features I am not using. Would like to see some more.
Vantagens
Wide number of options, different roles for administration, clients, PT clients, employees, etc.... The team is constantly working on new features and add ons.
Desvantagens
I would recommend to have a one direct contact during the implementation phase. Once we got a one person that followed the entire implementation process everything was running very smooth.
Thank you for your feedback! We will take that into consideration.
Vantagens
I like that it is easy to use. I don't have trouble navigating the system. It has been easy for me to train other team members
Desvantagens
I think it has a few bugs and errors than can make things a little smoother. Customer care could respond sooner
Thank you for your response! If you come across any bugs or errors, please don't hesitate to report them to our support team.
Vantagens
A perfect gym has perfect beginnings means that everything you promote is for the maximum benefit of your customers. Perfect gym definitely shows that through there atmosphere and equipment.
Desvantagens
There really isn't much i could say i least like about perfect gym because fitness is what i love and enjoy to do on a daily basis.
Vantagens
This software allow me to easily find any member of the gym only at tip of the finger. Not only that, this system easy to use .
Desvantagens
It is not particular, it just sometime the system become a little bit lagging . This lead to time consuming and the worst is make the customer wait too long.
Thank you for your review! Have a great 2018!
Vantagens
The application is very simple and intuitive, straight forward and organized. Perfect coach in everyday business.
Desvantagens
Perhaps the value for money is high for personal use but is really afgordable otherwise. The pros outweigh m the cons
The program is good only when we have program errors or mistakes you fix it too slow. Last two months I need to ask to do changes in our invoices. Program and turnstiles readers your people install last days till our new club opening and sometimes left us without working turnstiles.
Thank you for your feedback it is a valuable insight. We constantly are trying to improve our product and processes in order to offer a better product and service.
Perfect Gym is a really great solution for gyms of all sizes and kinds. We are using it for a lat 4 years and it continuously improving and adds more features. What is very important is that the team ready to develop extra options according to your needs.
We try hard to constantly improve our product so it fits our customer¿s needs in a best possible way. Thank you for your review.
Vantagens
I found this very easy to use and very effective. Its a great tool to keep track of attendance and all the info in one place.
Desvantagens
The software is nice and stylish but needs modification which takes usually long time and also the system is lagging lot of times.
It is a helpful one.
Vantagens
Perfect Gym is a really helpful software for you to become fit and slim.
It is really nice to give you more practical solutions.
Desvantagens
The suggestions the Perfect Gym provide sometimes is not very professional and needs to be improved.
Vantagens
It is user friendly
It has multiple functions
You can customize it according to your personal needs
Desvantagens
It still needs to be improved more to be more convenient to first time users (all others are fine for me)
Vantagens
A lot of options are available. For everyone that is apart of your organization. The product is being updated constantly.
Desvantagens
I would like to have been able to do less one the front end but all and all it is worth it. Thanks to everyone!
Vantagens
I really like the fact that it helps with organizing employee scheduling.
Desvantagens
There is definitely a bit of a learning curve when first using the software.
Product is good, the support just need to resolve the issue as soon as possible. Always open for any suggestion.
Thank you for the review. We appreciate your feedback as we aim to constantly improve customer support as the crucial part of our product.
You can take the control!!!!!!!!!!