Avaliações do Instabug

Vantagens

- The UI is great and implementation is a breeze
- I love being able to customize my development console logging to amend my crash reports. In fact, the suite of information I get along with crash reports is easily the most comprehensive I've seen on the market, hands down.
- Having the ability to speak directly with customers via in-app chat is invaluable in building customer relationships and solving issues promptly.
- I love being able to annotate screenshots and take videos is issues in the app to attach to bug reports. I often find myself browsing my own app and making notes to myself about items that should be fixed or looked at in this manner. This feature, for me, might be the greatest value add of the product.

Desvantagens

It's actually quite cumbersome to work around the 4 account limit per team for a paid account, especially if you have multiple apps and/or support people that need to log in. There are almost too many updates (too frequent?) being made to the software. Every other day that I log into the dashboard, there's an alert at the top screaming at me to update to the latest version, which don't even seem to include high priority hotfixes.

Vantagens

Me and most of testing team just loved the app. We enabled Instabug for beta builds of our app. Whenever some bug or weird behavior is detecting, grabbing logs as well as screenshots was very easy. We had a few tricky questions when we needed to use API. Support team was so friendly. They provided us all required guidelines really quick. Also, in cooperation with Dev Team, we were able to set up crash logs collection with sufficient granularity of logs. Including crash report eventually became almost requirement when we reported new bugs (this is how much they liked these reports)

Desvantagens

As we needed API access to build custom reports and client wanted some detailed statistics, we needed to use Gold plan, that was pretty expensive. At some devices shaking feature didn't work stable and I needed to shake it a few more times to get crash reported. There was also a number of cases when the app didn't recognize really similar crash reports so we needed to involve human work for consistent analysis.

Vantagens

Relatively easy to integrate with mobile apps, and 3rd parties platforms like freshdesk. We use it for bug tracking including screenshots and videos from our users, as well as general app feedback and it's an indispensable tool.

Desvantagens

The price tiers are not friendly to small teams and seem geared more toward large organizations with high budgets

Vantagens

I love how simple the integration. Especially at early stage our product has many holes. Tracking down a crash can be difficult if without this app. It has very advanced analytics and reports. It also helps us deal with the second problem which is collecting and consolidating users feedback. We use their feature request feature where users can suggest something or report a bug visually. Then upvote and downvote things each user thinks is important.

We are able to practice lean development and product iteration very successfully because of it.

Lastly their team is very attentive and hardworking. It just feels right in every interaction with them. You know they care about your feedback and they are open to accepting feature requests and take the time to help you out.

I really wish them the best.

Desvantagens

Perhaps they can include addons so we don’t have to do a full on upgrade in tiers just to get that 1 extra feature we want. They do have lots of products and if they allow us to more customize our subscription would be best.

Vantagens

InstaBug has a very easy to use UI and it makes both bug reporting and handling a seamless experience. There's quite a lot of customization available through filters for reporting purposes as well as having the ability to bulk reply to customers really helps us save time.

Desvantagens

I think that the documentation page could be more interactive and this would help with training on how to use this tool and ease the learning curve.

Vantagens

Instabug is simple and easy to use. Bug reports and feedback are easy to analyze. The screenshot feature works amazing and it is crucial to providing feedback and follow up. Full console logs, network logs, screenshots and device details saves crucial time.

Desvantagens

We haven't found anything that we dislike with Instabug.

Vantagens

It's super easy to get set up in your project and the documentation is fairly thorough. I really appreciate how responsive their support is, when I have questions I usually just ping them on Twitter and I get a reply in a few hours.

Desvantagens

Their dashboard is not exactly easy to browse through bugs with. It's hard to define the exact level of granularity I'm expecting with bug reports. And you can sometimes get bad bug reports with no descriptions or context to what went wrong. However they do a good job overall of capturing useful info by default.

Vantagens

Easy to integrate with all platforms allowing an fast way to get feedback from beta-testers. Integrations with third party platforms like jira for task control and slack for communication

Desvantagens

The UI, i think it can be cleaner, with some useful dashboard reports that can gave you insights right away

Vantagens

Hands down, the best feature is repro-steps for crashes. It makes bug reproducing effortless and thus saves a lot of time.

Desvantagens

There seems to be room for improvement when it comes to documenting and explaining more advanced topics somewhere on the website.

Vantagens

Instabug has been awesome for my business with 8 computers in the office this software has saved us alot of times from crashing, and has a very accurate and fast detection on bugs and crashing! Would 100% recommend for business or personal use!

Desvantagens

Love it has been amazing for my business. There isn't anything I don't like about it!

Vantagens

It just works. You simply put few lines of code and, shake your device and report bugs. Easier bug report than ever.

The customer service is amazing, responses within few seconds-minutes.

Desvantagens

Knowledge Base(FAQ like) is missing currently, and some necessary features are missing(like removing old chats).

Vantagens

- Easy to integrate
- Easy to use mostly
- Provides good information on customer setup to assist in debugging issues

Desvantagens

- Buggy, users report bug tool crashing.
- Advance features are nice but sometimes confusing to use.
- Web interface needs more work, very slow to load hard to search requires URL manipulation to get to where you want easily
- Site seems to go down often, can lead to our app crashing as well when site is unrepsonsive

Vantagens

Ease of use and information available. Chat feature is helpful and ability to see screenshots & recordings from users when issues are reported. Being able to see device, connectivity & version information at a glance.

Desvantagens

The only concern is sometimes reports or chat alerts don't get to the inbox immediately and are not seen straight away.

Vantagens

I like the ability to contact the user who has reported the bug and the ability/ease at which you are able to share information. Since errors and bugs can happen across many different devices and users, it's very important to replicate the issue that has been reported. If the user is unable to supply sufficient information, the development team will not be able to replicate and resolve.

Vantagens

Ease of sending bug report from app user - with photos, videos, networking and (especially important) custom logs.

Desvantagens

Duplicates of same issue that are hard to group and handle - clutters integrations in Slack and JIRA

Vantagens

The ability to have users shake their device and send feedback regarding our apps.

Desvantagens

Certificate pinning seems to break the capture of network logs, support has been very friendly and seems to be working on it.

Vantagens

The "shake" feature is definitely my favorite. I also love how you can circle or annotate issues directly from your phone.

Desvantagens

Overall I wouldn't say I have any cons. The only thing is that we use multiple platforms for tracking issues with our vendor, so we have to log it in Instabug and then also log it in a platform we use called Sifter. It would be great if the two were consolidated somehow.

Vantagens

- Complete and detailed logs
- Reporting bugs with screenshots and videos (shaking etc.)
- Integration with JIRA

Desvantagens

- The most annoying is opening logs details
- Surveys seems for me to be useless

Vantagens

Instabug makes it extremely simple for users of our app to notify us about problems, or suggest features, and gives developers a deep insight into the software to assist with debugging and resolving problems. The Instabug support team are extremely helpful and responsive. Instabug helps us at all stages of our app lifecycle, from internal QA through to beta testing and the feedback on the end product.

Desvantagens

The API and documentation could be a little clearer, which makes the initial integration learning curve quite steep. The in-app framework is also quite invasive, and would benefit from providing some control over what data is captured and sent with issues and requests.

Vantagens

Simple for customers to use and easy to install I find the interface very user-friendly. Like the shake to wake feature.

Vantagens

Light and easy to integrate SDK, auto tagging and tracking, lots of useful information within each bug/crash report (number of affected users, device details, etc), collaboration features, feedback collection (surveys, chats).

Desvantagens

Missing some features that competitors have, like session replays and touch heatmaps
If you’re in the market for a crash-reporting tool, this is the one. It’s not as expensive as bigger solutions, yet still delivers and provides great insights for devs.

Vantagens

I really like how easy it is to gather feedback from my beta testers. I can also have live conversations with my users, which is extremely important for our business growth.

Desvantagens

I don't like how expernsive it is for the gold package. They only give you four team members and I'd like to have more.

Vantagens

Instabug integrates easily and seamlessly with ios, android and web. It captures useful screenshots that can be edited, and the integration with JIRA is amazing.

Desvantagens

UI for the feedback modal could be improved. If it could be modified by the end user, it could be more easily exposed to the public.

Vantagens

Easy integration, user friendly. The sdk provides sufficient functionality yet does not affected the user experience of your own app design.

Desvantagens

Some of the features are extremely important to early stage startups. For example user feedbacks and in-app chat. The price is okay but I wish for basic plan I can also bring in my designer and cofounder to the instant hub, just to let them see the data so we can discuss further.

Vantagens

its very easy to use and can be triggered the bug properly in the portal, all the way of implementation is helpful for the user to report issues

Desvantagens

Installation document is not helping properly , there should some proper steps mentioned in the doc , no proper guide found in Google