Pros
Very straightforward to install, even for the technologically challenged! The survey results are easy to track and review and the verbatims have given us detailed insights into what we've got right and what we need to work on. There is always help available when needed - it's great that the SightMill team is so responsive.
Cons
We found some of the reporting tools a bit challenging to work with at first, but they have since been updated and there's now really nothing that we've a problem with.
Pros
Basic functions are easy - impressive list of advanced features too which we are learning to use but seem intuitive. Great support when required to get us started
Cons
Integration to our CRM wasn't available when we started, but it's now been added to the roadmap so we look forward to adding that feature