Web-based time and attendance tracking for mobile workforces
4.2/5 (139 reviews)Pros
The GPS locator showed when an employee was not at the location. When they attempted to punch in for work before they even left their house, the system would flag it red and the employee would have to be truthful. This was an important aspect to saving our company money. When you have 40 employees and several of them are making upwards or more and they are punching in for an extra 15-30 minutes daily, it makes a large difference. It also made job costing a breeze. Instead of spending several hours job costing a big job weekly, a few selections in the report screen and there is a complete breakdown within just a couple of minutes. This was an excellent money and time saver aspect of the program. Also, being able to just hit a few buttons and transfer all the time records to my accounting software for payroll is a miraculous thing for me. Instead of spending hours on time records for payroll, a couple of minutes and there it is, ready to go. On the accounting side of the program, just the money saved in time alone, paid for the program in all actuality.
Cons
If the employee turns off the GPS locator on their mobile device, they can beat the system. It is overall a great program.
Pros
I really like being able to track hours and records, and run customized reports. I also like that we don't have to bring the clocks in to collect the hours.
Cons
The thing I like least about the software is the updates. Every time it updates, another problem is created. I am not a person who gets frustrated easily, but after years of bad experiences with customer support I tend to get frustrated easily when I have to talk to them. We usually run into problems while doing payroll, and then we have to wait for them to call us back. After they call back I have to spend a couple hours on the phone trying to troubleshoot the problem, at the most inconvenient time. We purchased the software in 2011, and so we know how it works and what reports are available because we have been using the same functions and reports for years. If something breaks and I call in to support I am frequently told that has never been an option and if it was than it was a flaw in the program, or that we have been doing things wrong and we shouldn't be doing our payroll the way we are doing it.
Hello Jessica,
Thank you for giving us your valuable feedback. I am going to be passing it along to our product support teams so that they can work on making improvements based off of your feedback.
This move to the web has made things a lot better, and the support has been fantastic!! The live chat and response time/efficiency of the support team has made things far easier for our entire team!!
Pros
tracks time well
bread crumbs
Cons
would like geotraker to continue to run as long as ppl are punched in even if they close the app
would like a few more customization options, but pretty good overall
Pros
I like that you are able to leave comments on the actual timecards, it saves a lot of time from the field notes. I also like that you can see where the employees are clocking in and out from. I wish it would automatically ask them .. "Why are you clocking in here outside of the geotracker" so that they have to answer or say it was a mistake and they meant to clock out earlier. I also like all the different security settings.
Cons
The part that I least like about it is that when I am adjusting the time records, it can be very slow. Also, there are way too many report options and it is hard to figure out the right one you want and it takes too long.
Hello Shana,
Thank you for your review. We are constantly working to make updates to our services so that we can better serve our customers so we are glad to hear that you have been enjoying some of our latest updates.
Not much other than it gave us something else to use besides paper of excel. Not really happy with the product or their approach to helping customers. Seems like a take it or shake it approach with them on support and product enhancements. Sales guy was all pressure and daily hammering on the phone until we bought, then crickets.
Pros
Its half a step better than paper. I like that they have mobile apps but they don't have much useful data other than punches.
Cons
No accounting or payroll integration. Data dump only. They like to do the sell and run. Never heard from the sales guy again and can't get real help from support.
Hi Jake,
We have tried to locate you and the company listed in your review and don't see either as a customer or user. Our mission is to help our customers save time and money every day while using our system.
Please give us a call @ 888-788-8463 at your earliest convenience so we can help you get setup properly.
Best regards,
ExakTime
Speeds up payroll.
Pros
Time Summit is pretty easy to use and it has really helped speed up the payroll process. Each employee clocks in themselves on their iPhone/iPad and I really love the GeoFence option that shows where they clocked in/out. The customer service is AMAZING. I've had to call a few times and the help is always outstanding.
Cons
Setup for the mobile app requires some work on the office end. I wish the setup code didn't change so frequently. I also wish the verification email didn't expire so quickly. I have to constantly resend the verification emails to employees. I'm not a huge fan of the new internet based Time Summit. It doesn't save/update well and I have to click Save a few times and then switch to another employee for it to calculate correctly.
none
Pros
worst customer service would not recommend them for anything -product cannot be used after set date until over inflated fee for non existent maintenance is paid
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Cons
We had purchased product for 5 years apon Exact time upgrading system and the day before our payroll we were locked out of our time clock employees time data therefore blackmailing us to pay annually fee of 4000 dollars to retrieve It
Worst customer service ever
We are very sorry that you are having a bad experience working with us. Our customers¿ satisfaction and success is always our number one goal. Looking into your problem, we can see that your computer crashed, affecting your ExakTime system and other programs and preventing you from processing payroll. At the time your system crashed you were not covered under a support agreement; however, we recovered your data and upgraded your system (at a discounted rate) to our new cloud-based solution, which includes many new helpful features and unlimited support.
We have reached out to you several times to provide training, but all of our calls have gone unanswered. We ask that you please contact us at your earliest convenience so we can work through this problem. Your company¿s success with using our system is a top priority.
We have been using the ExakTime system for a number of years. Our old way of keeping time records was having the guys write their daily times on timecards. At the end of our two week payroll, I would have to add up all the hours, which was very time consuming. Besides that, I felt like most of the guys were rounding their times to the next 15 minutes each way in their favor. By using the new system of ExakTime, we have reduced the amount of "fluff" time on each of our employees times. Another huge aspect of this system that we benefit from is for our Time and Material jobs. Its very easy to run a report at the end of the job and tally the exact time we spent on that particular job. I love the new upgrade with having our own website to log onto from any computer, tablet or mobile device. I'd recommend, and have, this software to anyone in the construction field!
Pros
Easy to use
Cons
The old system was slow running on my computer.
Not having to change hours to decimals by myself!
Pros
I love viewing the reports, and how each paycheck is already set to our pay period. I also like the field notes area, I wish we could save the field notes, and when they are accidently deleted, to be able to retrieve them some how.
Cons
When I am creating a location and need to add a cost code that's not already in the system, it is a pain to have to back out of the location and go in to the cost code page, I wish I could add a cost code on the fly while creating a new job location! I would also like to delete and clean up old cost codes I wont use again, instead of just making them inactive.
I called inquiring an ExakCare Renewal e-mail we had received. Jeremy was very helpful in explaining the prorated amounts per Hornet as well as updating our account information as we have recently moved to a new location.
Pros
It is mostly user-friendly and even when I come across certain components I have trouble with, calling the customer service line usually does the trick!
Cons
Only one thing I've come across where I have a hard time with the software is obtaining original clock-in/clock-out times once they've been edited. This is minimal and we've created a process where there is no need to locate the original times, but an easier way to access the original employee's time card with clock-in/clock-out times would be great!
Pros
Works well with many different jobs, job locations, and different cost codes. This software works well on both the admin side and the employee side. It is simple enough for employees to use on their own without much explanation.
Cons
The field reports section could use some work. I love the ability to write field notes, but sometimes there are errors or delayed notes. Also, if the employee doesn't "log in" to a field note correctly you cannot go back and find it once deleted from notes overall section. However, this is not a deal breaker for the product.
Hi Ashley,
It is good to hear that the straightforward approach of our mobile app has made it easy for your employees to use. Thank you for your review, we love to get feedback from our customers!
Quickly knowing who is where, and sycning records to QB
Pros
The interface is easy to use. I like the simplicity of adjusting time and making changes. For the most part the user interface is intuitive. The crew seems to like the independence and simplicity. For instance, if someone is picking up at a lumber yard to start the day they can clock in there, rather than waiting til they get the job site and using a hornet. Before they had to beg me to adjust their time...which was hard to remember. Everyone often forgot, but just a quick photo plus the geotracker component and I can see that they were, indeed, at the lumber yard.
Cons
There is a very big con, which is the lag time that occurs when using Linx software to move the Time Summit data into QB. When everything was l hard-drive based this was a seemless interface. Now, with the Linx being hard drive based and the Time being web based I have interminable delays. It's very very frustrating. There are other related problems too, such as before if I checked a box for time, but synced or uploaded to a different company, then the time would not go through. Now, the time goes through and gets put into QB for the wrong company. It's a problem.
Overall, I like the system. I would like to see more versatility in the reports. There are tons of data recorded but not accessible. I would also like to see the data entry screens more compatible with traditional typist skills, specifically not having to take hands off the keyboard to move the cursor with the mouse.
Pros
It's easy to use and offers multiple ways for employees to record their time.
Cons
Data entry screens require mouse and keyboard use instead of allowing straight keyboard typing.
Electronic capturing of time records and eliminating ability to inflate their working time.
Pros
Easy for employees to use in the field but unhappy with our inability to use all of the reports because they are not based on our working day. Need to be able to adjust the 24 hour clock so that it is not based on a calendar day of 24 hours.
Cons
The software does not allow us to run reports based on our worker's schedules. We need to be able to adjust the hours of what is considered a day. Right now it resets at midnight but that is not how we operate. I was told in July that this feature would be added in the next 90 days. We are now almost 10 months into using the program and the feature still has not been added. If this is not resolved in the next 30 days, I will begin to look for another option rather than renew.
It did save some time in the office because we did not have to look at time cards filled out by employees.
Pros
It does allow us to monitor the employees .
We can print out the time sheets so that we do not need time cards.
It does allow us to no the location of each employee.
Cons
It does not link with our payroll software like we were told when we purchased it.
You can not remove employees after they leave to make room for new employees.
The payroll is calculated by the Canadian laws.
The customer support is not very good.
Hello Steve,
Thank you for your feedback. I would love to have one of our technical support reps go over the process of inactivating employees to free up licenses once they leave the company as well as viewing employee that are clocked in using the site hub feature. Feel free to give us a call at 888-788-8463 to have one of our reps go over it.
Pros
The ability to quickly add employees to the system is nice since they chanced to a subscription model.
Cons
Limited features and VERY limited customization options. The program is what it is, and you need to make your business work around it. The worst part of this is that employees can't see how many hours they've worked from the phone app. It would be nice for employees to see their hours at the very least, and possibly even get alerts at set increments.
Pros
I love having the time clocking details on a daily basis with excellent reporting capabilities. Being able to open several windows to simultaneously review the time card, Field Notes, Map Tool, and reports to verify time records is so helpful. I love the interactive maps and color coded icons in the time card details.
Cons
The online system has periods of very slow processing, which can be frustrating and inefficient. I don't often have to call into customer service with a technical question, but when I do, having to wait for technical support to call me back is also an efficiency challenge.
Pros
I like the fact that it allows us the ability to clock in with ether cell phones for our service crews or onsite job clocks for our production crews.
Cons
We struggle with the reporting and separating of the jobs and tasks. our technicians in the service will work on several jobs through out the day and travel between each. our production crews will be on a single project working on several different tasks the difficulty is in getting reports to project managers.
Hello Mike,
Thank you for taking the time to review our services. I am glad that our mobile app has made clocking in easier for your crews.
I have had the mobile time app for about 2 years now and absolutely love it. Have tried at least 3 other time keeping apps, some are free and some have very minimal cost and those do not compare to ExakTime. I can always get help, its easy to understand and easy for my guys to use. Don't remember how I lived without it!
Pros
Simple to use, simple to implement, saves us thousands on each payroll.
Cons
I wish it would alert me when people forget to clock in or are approaching overtime
Pros
I like that you can clock in and out anywhere. This helps us tremendously as most of our employees are our in the field. We can also set geofences around locations and see where they are clocking in/out on a map. It also calculates time by the minute, which makes payroll much easier.
Cons
The few times I have had to reach out to customer service-the response is not prompt. Also, it'd be nice if we could purchase one "seat" at a time.
Hi Kelli,
We appreciate your feedback! Glad to hear that you are enjoying the system and that it is helping make your payroll process much easier.
Pros
+ Extremely granular time-tracking capabilities with the required hardware
+ Excel- and PDF-based reporting
Cons
- Requires some customization to integrate with existing systems
- Excel reports are slightly clunky because of "stylized" formatting
Hello Sloan,
Thank you very much for your review, it is greatly appreciated. It is always nice to hear that we are able to make time tracking and reporting a much easier process.
Pros
Easy to use...user friendly. Anyone can navigate through the software to all the different available options without having to go through a tutorial or manual. Also, the customer service is top notch (not that we've needed much).
Cons
So far I haven't notice anything that's super terrible but one thing I think that can improved upon is the reporting features and options...or should I say not many options. I feel they could offer more reporting options based on all the different types of data that is collected. I'm sure there are many different needs for different companies, so that may be part of the reason why there aren't a ton of reporting options.
Hello Scott,
Thank you very much for your feedback. I'm glad you are enjoying our product. We will submit your feedback to our product teams.
Accurate input of information/time from the carpenters in the field and also the ability to see in real time where and what the carpenters are working on. Plus, the report to enter into payroll computes accurately.
Pros
That all of the reports tally correctly. Not all software does which was an awful surprise to us! sorry
Cons
I cannot print a report using Safari but have to switch to Firefox. But, now that we know it is easier.
No terrible, not great. Billing is annoying, adding users doesn't just go on the same bill and should. Program is generally slow but effective. Geo fence coding uses too much data. Back-end is really easy to use but glitches too often when inputting new locations and editing time cards. Customer service is polite but often takes a while to correct issues.
Pros
Ease of use.
Cons
TOO SLOW. Glitches in time card editing and adding new locations. Data usage by geofence far too high.
Every Time I have needed extra knowledge about using a feature ( pulling reports, time issue..etc ) I received instant response via live chat or a phone call back within minutes.
Pros
I have the ability to make changes myself as office support to time cards, locations and add field notes.. The Map Summit feature is wonderful for double checking employee location clock in. QuickBooks and ExakTime work well together.
Cons
Does not have the ability to print field notes with time records.
Saves time and money from start to finish.