Vantagens
We don't need a full online solution for online calling, as we use it from time to time. As we use Freshsales, and they offer option to buy a online phone, we use it. It works and prices are quite close to Skype business.
Desvantagens
They offer online phone numbers not in all countries. So, if you need a telephone number in country they don't offer you have to buy another number from another company - not very convenient.
I am a HUGE fan of the Freshworks suite including this little nugget, Freshcaller. I needed a solution quickly for my virtual assistant and sales coordinator to be able to make calls from a single phone number. Although we are all in the same state, we live in different cities, so this was a gem to find. Now they can make calls under my business phone number, local to the city I am in to maintain consistency. The icing on top is that integration with Freshsales, which I use daily. I can make call directly from my Freshsales dashboard in just a couple of clicks. Truly a game-changer.
Vantagens
The best part about Freshcaller is ease of use. It took less than 5 minutes to purchase a phone number and make my first call.
Desvantagens
I noticed the app does not allow Google Sign-in, so adding that as an option would be great. My business uses the GSuite ecosystem and most of the apps we use have this option.
Not a good experience, it needs updates, and bug fixes.
Vantagens
It has a very nice look to it, modern and does a good job of making it easy to integrate across other platforms
Desvantagens
It frequently drops calls, crashes, and loses data. It's extremely frustrating when on important support calls. Every now and then it will be unable to find a phone number and not allow you to make a call until after you reboot the browser.
Vantagens
- best software to handle all you call support.
- Easy to use and the dashboard gives overall status of all the calls and queries
- Using local phone numbers for the calling is one of the superb features
Desvantagens
- More integration is needed to export the data between multiple systems
Vantagens
we have used this system for conference calls of agents that are all over the country. very easy to download and join calls
Desvantagens
a few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error.
Thank you for the review Brittany. We are really happy with your feedback. We will continue and improve our services
Easy to set up online phone that works greatly with Freshsales.