Pros
We are using Dixa for more than 3 months now.
The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget).
In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient.
Besides all this Dixa is cheaper than other solutions that we have tried.
Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily.
Currently, our team is more than satisfied with the outcomes that we got for that price :)
Cons
As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list.
Thanks for the great review, Elizabeth!
We have compacted better in the work
Pros
It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it
Cons
We do not find a major problem with this platform, I just hope that the text options in voice improve a bit
Thank you for your review, Luimer!
Pros
We use Dixa as test to replace our actual IVR System and we are surprised: Simple interface to setup users and queue. Easy setup for line numbers and reports are full informative. Web client is easy to use and chat integration works perfectly.
Cons
IVR builder need more customization to create more options for the customer and Integration with 3rd party CRM tools.
Hi Roberth! So happy you like our IVR and call flow :-)
As to the 3rd party integrations, we've recently released our Custom Card, which allows you to integrate with any system. We've also just released our Shopify integration.
You mention the need for more customization options in the IVR builder. Which are you missing?
Pros
Web-based. Excellent settings options that are easy to manage. Solution flexibility and Dixa team flexibility. Continuous improvements and the addition of new features.
Cons
No major issues or items that I would dislike. Maybe the lack of text to speech options to create recordings and prompts...
Hi Nermin, a big thank you for your review!
It's true that we don't do text to speech for recordings in-app yet, but we can certainly make some on request. We've done that previously for customers. The quality varies a bit, depending on which languages you need them for.
If you'd be interested in some text to speech announcements/messages, you know how to get in touch with us :-)
Dixa allows set up flexible business processes between agents and teams. Also, it is easy to track SLA and provide quick customer service.
Pros
Dixa is flexible and easy to navigate. It allows you to track all metrics in an easy way and monitor team work at the same time. All in all, it helps provide quick customer service.
Cons
Features that are missing are coming up this year. With social media, it will be more efficient for us to cover all channels of communication.
Thanks for the great review, Maya! We're still working hard on adding new features, not just for social media, but for existing channels as well.
Has helped us gain sales by providing awesome customer support!
Pros
We've mainly use this for chat and email support as we dont get many calls and has worked great for us so far. The customer support is awesome as well as any questions I have get answered in no time and they really want to help.
Cons
I cant really find anything bad so far as this has met and exceeded the needs of our small company exactly!
Thank you Jose! We appreciate the review and are happy to hear you are enjoying Dixa :-)
Good communication with their team, user friendly interface, smooth API.
Pros
Different channels to communicate with the customer (phone, chat, email). Good analitics & API integration. Prompt reply from customer support team.
Cons
Lack of quick responses (email templates), but they can add features on their roadmap upon request (https://dixa.com/features).
Thanks for the absolutely fantastic review, Kristina. May your customers be happy :-)
It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.