Aircall Reviews

Pros

They have dedicated apps for all the major devices (iOS, Mac, Windows, etc). They have a good website that's easy to find what you're looking for.

Cons

I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning.

I was on their enterprise plan and paid for the entire year upfront for all my users and lines. 6 phone lines, 4 users. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and asked where my rep was. She had just been hired maybe 2 weeks prior, she said.

Halfway through July 2017, the engineers accounted a bug in a feature we depended on. They issued a 'bug fix' by removing the entire feature without warning! Without this feature, we couldn't use the Aircall service. I had several phone calls with them and maybe a dozen back and forth emails, but Aircall wouldn't add the feature back.

I politely asked for a refund for the remaining 5 months of service and they flat out refused, even though the product I paid for had changed, I didn't sign a contract, and there was nothing in their TOS about it. Now, I've paid for 5 months of service I'm never going to be able to use because Aircall removed the function we needed.

This is AFTER I'd written glowing reviews on various ecommerce platforms, told other entrepreneurs to get it, and again, paid for an entire year.

Outside of that, the software always seemed to be loaded with bugs. They do not add features very often, including some that are needed badly. You also can't put customers hold hold when you dial them - only when they dial into you!

I would strongly suggest skipping Aircall and trying out something like Dialpad or Talkdesk.

Pros

Plenty of features but the most important is not working: calling
Possibility to use foreign numbers

Cons

The quality of the talks are disastrous. Our salespeople call 6 hours a day and not half an hour goes by without problems. Disconnected conversations, incomprehensible conversations, echoes as if we were on the moon ... Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...). First it was our internet provider Telenet. After we switched to the other internet provider Proximus especially for this reason, the problem remained the same. The Internet speed test they always ask for also proves that it is ok and even has capacity left. At their request we work with Ethernet cable, with their recommended Jabra headphones, with their recommended switches..... 1 conclusion : Aircall = NoCalling

Pros

- Aircall gives me freedom to take calls away from my desk. Using the forward to mobile feature I need not worry that i'll miss something important
- Equally as advantageous, is the feature to track and monitor calls as well as set greetings. This ups the professionalism of the business to new heights. Customers can't believe that we're just a small office working out of Seattle.
- My favorite feature by far is the ability to easily dial out and receive calls via the desktop app. This has really improved our business being able to easily communicate with outside contractors and investors around the world. This is the 21st century, and it's about time we're finally able to communicate like it.

Cons

- As this does run on internet connection, calls can be a bit choppy if you don't have the best Wi-Fi. (Which has resulted in the app crashing a couple of times)
- Compared to some other phone services this is a bit pricier because it charges per user.

Pros

Aircall integrates seamlessly with Pipedive to make our groups task easier. The phone numbers extracted through pipedrive email marketing campaigns are fed to Aircall and our phone markering people will take the charge at this point. Aircall has a great advantage that it works very well on the phone app which we never need a phone number to make the call. It cheaper as well compared to the services it offers.

Cons

Aircall is the app in which I daily use that gives most minutes of downtime everyday. The mobile app sometimes fails to send out sound notifications even when the sound setting are set correctly.

Pros

Whenever we are done with creating a product/service we usually give everything to marketing and sales team but I believe there should be one more thing needed, the customer service to answer product related calls. We have been not granted with great infrastructure to set up a group of customer service associates at our office but with the help of aircall, we set up remote agents from almost every continents. I could easily monitor activities and real time performance from my office and they even allow a great iPhone app to do everything at great convenience.

Cons

They do not offer anything for companies below 3 employees. They won't allow registration using webmail email addresses like Gmail and Yahoo and they only accept email addresses at a company domain. This causes freelancers and consultants to not using this app.

Pros

Aircall is easy to set up, dead simple to use but hides a host of powerful features beneath its slick façade.

Cons

The mobile app is a bit rough around the edges, but that's minor compared to the above.

Pros

I love that Aircall offers my company the ability to sound like a full sized professional services company. Phone calls are everything at my business, I match people skills with businesses and it's extremely important to keep constant communication between all parties.
Aircall lets me keep that constant communication whether i'm at the office, on my computer, or even need to switch phones. The parity of the service of a whole is an extreme value for the cost.

Cons

The mobile app interface definitely isn't my favorite, however as Apps come, it's likely they will be improving that in the near future. The functionality is all there, just the UI/UX and layout of everything isn't the most appealing. Hardly a reason not to try Aircall out though.

Pros

I use Aircall every day and it's very easy to use. Call quality is good. Very easy to use app for both my Mac and iPhone. Easy to import contacts via CSV. Love the office hour options to automatically make calls go straight to voicemail. Love that you can call right out of the mobile app so I don't have to use my cell number when I'm not at my computer. Great solution for companies that don't want to spend money on a phone service and hardware.

Cons

Wish there was a direct Salesforce integration so that all my "attempting to contact" and "active" are in my contacts. Often times they aren't up-to-date (due to me not pulling a CSV more than once a quarter) so I'm never sure if it's an Aircall coming in through the mobile app or if it's just a random number.

Pros

- Most of VoIP solutions require some level of knowledge and expert understanding , but aircall it is easy to make the set up
- We use hubspot as CRM and we integrated aircall easily without a problem
- For the quality and simplicity I get I think the price is very competitive

Cons

- You need good rally internet connection otherwise the communication quality is poor, at least 10 Mpbs upload
- Customer support could be better

Pros

- ease of use
- reporting features and ability to export data so we can create custom reports
- ability and ease of scaling the size of our account

Cons

- the support does not always solve the issue/s we have

Pros

- Value customer feedback
- Continue to improve features and quality
- We receive free headset across global customer service team
- Recording is Perfect tool to monitor agents quality
- Reporting tool is too cool : informative, nice graphic

Cons

- Doesn't show phone numbers from Mainland China (A crazy and huge market for us to support and also where the main income from), instead we just received as Anonymous call. Call back is impossible.

Pros

Their phone system is very easy to set up and use. We were up and running in less than a day. In addition, the phone app makes it even easier to connect with customers while out of the office- no being tied to a traditional office phone system. It has ultimately made us a better company for our customers, allowing them to reach us wherever we may be in the world.

Cons

There have been a lot of updates recently- can get annoying when constantly restarting and updating the app. However, as a tech company ourselves, we understand the need to fix things and push them out to customers.

Pros

The ease of the interface is absolutely helpful, especially that we multitask often. Everything is at your glance and does not get in the way of our customer service system.

Cons

We have yet to discover one and when we do, we will be sure to reach out.

Pros

The dedicated account manager, the ease of integration with other platform, the scalability, the ease of team management and configuration, the ongoing improvement of features. Keep up the good work guys !

Cons

Not really a con, but would love to be able to set-up IVR based on caller ID. Hopefully this feature will be added soon :)

Pros

Aircall is really easy to use. It gives me feedbacks regarding my connection and allows me to reach out to customers in different countries easily.

Cons

Every time that I disconnect my headphones or earplugs, it asks me to restart the application. When it happens when I had previously typed the phone number, it is inconvenient.

Pros

Tailored to be interfaced with other apps in order to synchronize address books, tags and comments for example

Cons

The audio quality can be unreliable when wifi connection slows down and the desktop app needs to be launched before plugging-in the headset in order for it to work properly.

Pros

Our customer support team is spread out across the country. Aircall allows us to stay connected and take care of our customers the way we like. We use Aircall as our primary phone and love the routing features to direct the right customers to the right support.

Pros

We use it as our regular phone and give the number to our customers and suppliers. It is easy to use and to manage. We had a great experience with the mac os app. The customer service is great, they answer to the phone quicly and help us when needed

Pros

What I like the most is the design of the app itself. It looks nice and the contacts are easy to access. Making calls is easy enough and setting your availability is accessible

Cons

Does not ring on mobile, call quality is bad on WiFi, all the bugs and poor sound, but mainly the fact that I miss calls all the time because the app just does not ring. Also, I sound horrible on a headset which makes no sense

Pros

We have particularly enjoyed the fact that we can set-up new users in no time. Assigning them to numbers and voila! This gives you the ability to set up a de-centralized call center in minutes. Great addition to our company

Cons

The only two things to improve on is the depth of features compared to competitors. Consider your needs and do your homework before committing

Pros

Easy and very intuitive software, i love how works the iOS app and how works the desk app in my office. Have a number in multiples countries is very helpfoul on my company bussines becouse we work with peple all over the world. And plus all that, the customer service it's so fast and always help me to solve one or two issues

Cons

The installation process can be a little slow, after that all good. One of my coworkers have the app on his android cell phone and the system get bug multiple times. And this app do not works with all the earphones, so i needed to buy some ones of the Aircall recommends

Pros

Easy to use, good to use with the team
Great - We experienced problems last year but the support was really good - the efforts were put to fix it !

Cons

few bugs!

Pros

We are using Aircall as a classic phone. We received call from our partner and customer and they always tell us the sound is pretty good. The app is reactive :)

Cons

There is a big problem when I'm connected at the same time on my laptop and on my phone. I would like to be connected on both when i'm not in front of my computer !

Pros

Aircall is an easy way to make calls from anywhere with an internet connection. Love how I can easily have a network of calls that get routed between our different reps.

Cons

It is quite pricey, and I found some of the software to be a little buggy lately, but overall it's very user friendly.