Customer Service & Support Software

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CustomerSure 16

The simplest way to improve how you handle customer feedback

CustomerSure is the simplest way for businesses to improve their bottom line by improving how they deal with customer feedback. Trusted globally by companies who care about their customers. Works alongside your existing software. Send short customer-friendly satisfaction surveys. Get advice from our industry-tested experts on the right questions...

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Subiz 10

Website-integrated Live Chat Software

Subiz provides a web-based platform where website owner can invite visitor for a direct chat and turn them into paying and happy customers.

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Customer Thermometer 8

The one click email customer satisfaction survey - feedback when you need it

Customer Thermometer is a 1-click survey tool. Send simple, branded email customer satisfaction surveys for instant feedback. Send your own branded emails or use embed buttons to integrate with your Zendesk, Salesforce, Outlook, MailChimp & more Customers can respond to surveys instantly by rating your product in a single click directly...

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InfoServ 8

Integrated Call Center, Help Desk, and CRM software system

InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, is a powerful tool to attract, retain, and delight customers and grow your company into a customer-centric organization.

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Cugic 8

Live chat capabilities for conversing with website visitors

Cugic is an online live chat and a help desk solution for small and medium-sized businesses keen to engage with customers in real time via existing web channels

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Rize Reviews 8

Reputation management software

Rize Reviews is a reputation management software designed to help small businesses, as well as legal & medical industries, monitor customer satisfaction, collect feedback, & generate online reviews with custom brand messaging, automated emails, instant notifications, reporting, & more

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Interceptum 7

Online survey & enterprise feedback management platform

Interceptum is an online survey and enterprise feedback management platform. Easily create and deploy your online surveys from a centralized location using our easy to use graphical interface.

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IVCbox 7

Customer communication tool with live chat & video calls

IVCBox is a communication platform for businesses which offers live chat, video calling, and file sharing for customer support. The cloud-based chat widget can be customized and added to any website in order to aid businesses in communicating with customers & resolving support queries in real time.

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Wowdesk 7

Omnichannel customer service help desk software

Wowdesk is a web-based, omnichannel help desk solution designed to deliver positive customer experiences for businesses of all sizes. The platform automates the tracking, recording & lifecycle of customer service requests, and can be customized for different workflows, SLA rules, and org structures.

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Paldesk 6

Live chat & omni-channel helpdesk software

Paldesk is a live chat and omni-channel helpdesk solution for customer service and sales teams which allows users to track and manage interactions with customers from one central dashboard. A Paldesk widget can be embedded into the company website to provide online, instant support to clients.

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VeriShow 5

Video Chat, Cobrowsing, Screen sharing, Certified signature

Video Chat, Cobrowsing, Screen Sharing, Document sharing, Certified online signature for customer service and for secure online transactions. Sessions can be recorded, encrypted and store at client's location. Solution can be white-labeled. Salesforce or other CRM integration available too.

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OXON 5

Cloud-based contact center management software

OXON is a cloud-based contact center management software designed to provide SMBs & enterprises with a single platform to manage & track customer communication

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eCasework 5

Case management & CRM for representatives and their staff

eCasework is a case management and CRM solution for councillors, MPs, unions and other political representatives to collect, follow and resolve cases

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Live Guide 5

A secure live chat solution for customer service teams

Live Guide is a live chat solution for customer service teams with features for audio & video chat, customer intelligence, remote assistance, & more

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SmartEngage 5

Cross-channel autoresponder for marketing automation

SmartEngage is a cross-channel autoresponder for marketing automation that helps increase the average percentage of opens by sending the brand's messages at the right time, and through the right platform, and automatically linking a customer’s email with their Facebook Messenger & push notifications

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Interakt 4

Supercharged Customer Engagement and Support platform.

Interakt is an All-In-One Customer Engagement and Support platform, which lets convert leads to paying customers with powerful marketing automation applications

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simplyCT 4

Virtual Call Center Software

simplyCT is easy all-in-one virtual call center software. It requires no hardware and works for inbound, outbound and blended call centers. Reliable VoIP, web chat, web call-back and email are combined with user-friendly first-rate features to make simplyCT the cost-effective alternative to expensive on-premise Call Center technologies. It is...

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C2CRM 4

Cloud Enterprise Business Solutions

C2CRM offers the power and flexibility usually reserved for custom CRM solutions, with the ease of use and implementation typically associated with contact managers. C2CRM streamlines sales process by providing real-time information on leads, prospects and customers. It improves your marketing efforts by tracking which marketing initiatives work...

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contactSPACE 4

Cloud contact center software solution

contactSPACE is a cloud contact centre software solution offering tools for multichannel communication, campaign creation, performance monitoring, and more

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Focus Contact Center 4

Call & Contact Center Software Focus Contact Center

Focus Contact Center is a cloud-based multichannel call center solution offering phone, chat, email, and SMS integration, call recording and live monitoring.

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LocalClarity 4

Local SEO for multi-location brands

LocalClarity is a cloud-based reputation management solution for multi-location businesses, agencies, and franchises to manage & respond to customer reviews Leia mais sobre o LocalClarity

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eEndorsements.com 4

Online reputation management software & service

eEndorsements is an online reputation management software & service that helps businesses grow social word of mouth and enhance internet search results with SEO. Organizations can automate reviews by connecting to over 1000 popular platforms and capture more reviews on Google, Facebook, and more.

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CallSquad 4

Outbound call campaign software for teams

CallSquad is a cloud-based outbound call campaign software for teams which provides businesses with the tools to plan, execute, and track call campaigns for purposes such as sales development, recruitment, lead qualification, event invitations, opt-in marketing consent, and more.

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SurveyExpression 3

Create the perfect online surveys

SurveyExpression is the perfect survey software tool. It offers for free what other survey platform vendors only offer for hundreds of dollars. SurveyExpression will help you design smart and beautiful online surveys in their web interface. Advanced features are just a click away.

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MyFeelBack 3

Turn customer feedback into business opportunities

MyFeelBack helps companies capture the customer insights they need to make data-driven decisions and improve their businesses.

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Deskun 3

Multichannel help desk system built for Gmail deployment

Deskun is a multichanel help desk solution that is built to run within Gmail, adding e-mail ticketing, live chat and messengers integration.

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Canny 3

Customer feedback & feature request management

Canny helps product teams to collect and organize user feedback and feature requests to better understand customer needs, and prioritize their product roadmap

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Richpanel 3

Customer Data Platform for Retail

Richpanel is a Customer Data Platform. Connect customer data from ERP, ECommerce and helpdesk to build Omni Channel Customer profiles.

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EvantoDesk 3

Help desk software for small & medium businesses

EvantoDesk is simple help desk software and simple customer service software specifically for SMBs

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Nectar Desk 3

Call center software in the cloud

Nectar Desk is a cloud-based call center solution that supports inbound & outbound communication with IVR, ACD, call recording, monitoring, call transfer & more

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Rannko 3

Reputation & social media management platform

Your Business Reputation, Simplified; Monitor & Manage Your Online Reputation. Rannko is at the forefront of digital reputation management, helping business owners large and small grow their brand and improve public perception. Turning your customers into your very own brand ambassadors.

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MyTalk 3

Criador de comunidade on-line para empresas, escolas e esportes

O MyTalk é um criador de comunidades on-line para empresas de todos os tipos que dão suporte e constroem relacionamentos com seus clientes. As empresas podem utilizar a plataforma MyTalk baseada em nuvem para aumentar o reconhecimento da marca, criar uma comunidade, responder a perguntas frequentes, otimizar o SEO, receber comentários e muito... Leia mais sobre o MyTalk

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Logicalware 2

Customer communication management

Logicalware is the UK-based software developer of a cloud-hosted customer service support solution for the efficient management of inbound Email, Social media and live Chat enquiries. MailManager is easy to set up and ensures that your customers’ enquiries are automatically distributed to the right people, enabling them to respond quickly,...

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Survey Analytics 2

Enterprise customer research platform

Survey Analytics helps companies listen. Our interconnected and scalable suite of powerful tools allow you to collect 360 feedback both internally and externally. We also offer great developer tools such as an API and SDK for full integration to meet the needs of your custom environment.

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iorad 2

Create application instructions and step-by-step tutorials

Train employees and provide customers with guided step-by-step tutorials, instructions and knowledge base articles for any desktop or web application

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Ubicentrex 2

French call center software

Ubicentrex is a French call center software with shared calendar & messaging features to enable the management of appointment schedules by phone, email or SMS

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Genesys 2

Multi-channel contact center

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing,...

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getReply 2

Simple Customer Support Software

getReply is a one of a kind customer support software. getReply costs only 3¢ per reply and provides you with unlimited agents, unlimited contacts and unlimited features. Setup your helpdesk in no time !

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Experitus.io 2

Feedback and review management software for tour companies

Experitus is a business management solution with online booking and customer reviews management functionality for small and medium size tour operator businesses

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Callmaker 2

Automatic callbacks for website visitors within 25 seconds

Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted

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RingSky 2

Cloud hosted PBX solution

RingSky is a cloud hosted PBX solution offering voicemail to email, call forwarding, auto attendants, remote transfer, call monitoring, click to call, and more

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INSIDE 2

Visual, omni channel customer engagement platform

INSIDE is an enterprise customer engagement platform designed to help businesses engage with customers through personalized chat, SMS, Facebook messages, & more

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Vozy 2

Cloud Phone System for today's Sales and Customer Support

Vozy is a cloud communication platform where business can make and receive calls from anywhere, accelerate their sales and deliver enhanced customer experiences

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TinyTake 2

Screen capture & video recording software

TinyTake from MangoApps is a screen capture & video recording tool for Microsoft Windows & Mac, with annotations, commenting, online sharing, and YouTube upload

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Balto 2

Call center phone coaching for sales & customer service reps

Balto is a call center software solution that integrates with existing web-based telephony systems, using artificial intelligence to monitor calls and interpret phone conversations in order to provide sales or service reps with prompts for the best things to say at high impact points during the call

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TruChat 2

Natural language processing powered chatbot + live chat

TruChat is an AI powered chatbot & live chat platform that lets users build multichannel conversational marketing chatbot solutions easily without any coding, as well as control customer conversations across all major messenger platforms, company mobile app, and websites with a single system

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AJ Helpdesk 1

For Smarter E-Support

AJ HelpDesk is a web-based customer support software with robust Ticket Support. It provides an opportunity for experiencing the effective Live Chat services Support.It covers customer support, ticket system and online help depends on your business needs. AJ Helpdesk SAAS is an economic, easy to use and useful tool for the growth of all type of...

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Elementool 1

IT project management

Elementool has a 10 year track record of helping some of the world's largest companies save time and money on IT projects. We’ve seen savings of up to 40% on project costs, by implementing our Application Lifecycle Management solutions. Learn more on how to make these solutions work for your company by visiting our website.

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Elementool Help Desk 1

Help Desk

Elementool Help Desk is a web-based Help Desk that allows your team to track issues/tickets collaboratively with a competitive, easy-to-use application that integrates well with existing systems, while saving you time and money. Help Desk's robust incident life cycle management allows you to track customer inquiries, prioritize, assign calls to...

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eSurvey 1

Survey creation for Blackberry

eSurvey is a genuine fully functional FREE version of our application, limited to 5 questions per form. It is not a trial. Use it & Love it ! eSurvey transforms any BlackBerry smartphone into a powerful forms manager and an efficient multi-media data collection device, whether it is for gathering statistical data, issuing real time incident...

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WinBill 1

IT and telecom expense management solution

WinBill by TeleManagement Technologies is a telecom expense management solution offering tools for expense process automation, reporting, and budget management

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Notebox 1

Collaboration

Notebox - a design and concept feedback app/tool - was created to help designers get client feedback 'on' their designs in a simple, client-friendly way. Notebox allows you & your clients to make notes directly on your design, allowing the notes to appear in context. Designers can create clients, projects and designs, upload artwork, edit page...

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HelpMaster 1

Helpdesk, service desk and customer support software

Great customer service requires a great team, processes, and technology - that's where HelpMaster comes in. HelpMaster is a feature-rich application that is used for helpdesk, service desk, IT service management and ITIL-based tech-shops. HelpMaster gives you CRM, ticketing, web self-service, email to ticket conversion, asset management and...

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Weclapp Cloud CRM 1

Compact CRM solution for small businesses & freelancers

Weclapp Cloud CRM is a web-based customer relationship management (CRM) software for small and medium-sized companies to manage their contacts, leads, and customers, identify sales opportunities, and create campaigns, with tools including team chat, task management, Microsoft Outlook sync, and more

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ADManager Plus 1

Active Directory Management and Reporting Solution

ManageEngine ADManager Plus is a wholesome yet simple-to-use, web-based Active Directory management solution that makes day-to-day AD management immensely easy. The intuitive user interface of the product gets rid of the monotony in using native AD tools. This tool facilitates bulk-creation of AD objects with all properties including Exchange...

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UserEcho 1

Interactive customer support & feedback community

UserEcho provides an interactive platform through which businesses can engage with customers to provide support, capture ideas, gain feedback & improve services

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Brand Embassy 1

Social Customer Service Software

Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email and AI-powered chatbot service at scale. We are implementation partner for popular channels like WhatsApp or Apple Business Chat.

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Smooch 1

Communications SDKs for Web, iOS, and Android

Lightweight and intuitive suite of SDKs for iOS, Android and Web-based application developers featuring backend integration

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AireContact 1

Multi-channel call centre software

AireContact offers a hosted, multi-channel contact centre to manage inbound and outbound calls, email, chat, and social media in one place.

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Qhub 1

Q&A Software that Makes it Easy to Build a Vibrant Community Hub

Build your business through increased satisfaction by really engaging and understanding your customers with a fully featured, beautifully designed community hub, all yours in less than 30 seconds.

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Ranktab 1

Decide Smarter, Together.

RankTab is a group decision making platform that leverages the collective intelligence of a group to reduce complexity, nurture innovation and enable wiser, faster decisions.

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bpm'online service 1

The Omnichannel Customer Service and Support

The best fit for companies that are looking to manage omnichannel communications.

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ProProfs Survey Maker 1

Build and Test Knowledge

ProProfs Survey Maker is a powerful survey tool which is used by educators, instructors, online marketers, and organizations to gather valuable customer feedback, market data, and much more. Our Survey Maker supports many advanced features such as: Response grading Provide detailed survey statistics Cross-device compatibility Survey embedded...

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PageProofer 1

Feedback made easy

Make it simple for your team and clients to leave feedback. Share, comment and track in three clicks. Stop flipping between browsers, spreadsheets and emails trying to keep track of feedback during website development. Leave feedback, alert people when something needs to get fixed and do it all in one place, on your website.

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RumbleTalk 1

Community chat room with customized themes

RumbleTalk is a leader chat room platform for websites. With over 263,000 customers, RumbleTalk offers a unique html5 chat room with various chat themes and the ability to create your own css stylish skin.

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SatisMeter 1

In-app feedback platform for collecting NPS data

SatisMeter is an in-app feedback solution that collects NPS data based on distinc usage patterns from web and mobile apps, as well as email

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Whisbi 1

The power of Live Engagement

Whisbi is a conversational commerce solution designed for live engagement & sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat.

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Smart Queue by AVOXI 1

Virtual contact center software

Virtual call center solution built on open-source technology to help increase productivity, designed for all unique business requirements

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giosg Live Chat 1

giosg Live Chat - Designed for efficiency, powered by AI

giosg Live Chat is a live chat solution which offers co-browsing, automated lead forms, configurable workflows, swimlanes, shopping cart integration, and more

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Altitude Software 1

Unified communications solution

Altitude uCI Suite is a complete unified communications solution that helps businesses of all sizes to engage effectively with their customers

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LiveHelp 1

Live chat platform for customer care & customer engagement

LiveHelp is a live chat solution that enables organizations to provide real-time online customer care on products or services within a variety of industries

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Focus Desk 1

Multi-channel service desk & ticketing solution

Focus Desk is a cloud-based service desk & issue ticketing solution which allows users to assist clients through multiple communication channels simultaneously

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Xperience 1

Cloud-based contact center solution

Altitude Xperience is a cloud-based contact center solution that provides real-time analytics support to campaign managers

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PlayVox 1

Quality assurance software for customer service agents

PlayVox QA software helps companies to monitor & improve customer service interactions across multiple channels including chat, phone, email & social media

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Nice Chat 1

eCommerce oriented online live chat solution for website

Nice Chat is an eCommerce oriented online chat solution with features including chat, visitor tracking, analytics, team management & third party integrations

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Everest 1

Customer complaint management and quality assurance software

Everest is a tailorable, scalable, multi-industry complaint management and quality assurance solution for businesses to track, manage & resolve customer issues

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Slaask 1

Customer service app for Slack users

Slaask is a customer service app for Slack, bringing all team & customer communication from multiple channels together in one place, for SMBs & large businesses

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Chat Outsource 1

Live chat solution providing professional chat agents

Chat Outsource is live chat software which offers trained chat agents to businesses looking for outsourced ‘lead based’ chat support

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Eval&GO 1

Online survey, questionnaire & market research solution

Eval&GO is a cloud-based survey and questionnaire solution which allows users to create and publish custom surveys, and track responses in real-time. The software includes a range of survey themes and question types, automated reports, dashboards, contact management, multilingual surveys, and more.

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WizVille 1

All-in-one customer feedback management platform

WizVille is a cloud-based, all-in-one customer feedback collection and management platform which enables the measurement of customer satisfaction throughout the customer journey, with customized surveys, real-time dashboards, automated trend analysis, action planning, email and PDF reports, and more

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SocialBoost 1

Website live chat software

SocialBoost is a online, website-integrated live chat box and chatbot software designed to help online retailers support, engage and convert website visitors

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Zent.io 1

Cloud omnichannel contact center software

Zent.io is an omnichannel software for customer service teams including chat, mail, voice, Facebook, Twitter & fully customizable customer portal

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Dimelo 1

Unified management tool for customer service conversations

Dimelo best suited for companies with a minimum of 100 employees. Dimelo, a RingCentral company is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile, through a single platform

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OneContact CC 1

Omni-channel contact center management platform

OneContact CC is a multimedia, omni-channel call centre solution which provides call centres with the tools to manage customer service challenges via voice, video, email, instant messaging, social media, and more. The IP-based solution is completely integrated to manage multiple contact centres.

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Comapi 1

Communications platform as a service (CPaaS)

Comapi is a cloud-based omnichannel communications solution which allows users to send, receive, and reply to emails, text messages, web chats, Twitter and Facebook messages, in-app messages, and more.

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Cayzu 31

Help desk ticket & customer service software

Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal.

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ProcedureFlow 25

Cloud-based knowledge management software

ProcedureFlow is a cloud-based knowledge management software which enables enterprises to create simple & effective visual maps to represent expert knowledge

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Preferred Patron Loyalty 76

Loyalty marketing and gift card management

Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries

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Praiseworthy 38

Employee recognition & individual feedback management

Praiseworthy is a feedback management and employee recognition tool for customer facing teams with survey distribution, feedback collection, and reporting

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Acquire 18

Multi-channel Customer Communication Platform

Tagove is a live chat software which includes voice calling, one-way and two-way video chat, screen sharing, and co-browsing

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Help Desk Migration 33

Online help desk data migration service

Help Desk Migration is an online data migration service that enables fully automated data transfer between various help desk systems using a robust wizard

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WebPunch 31

Online reputation management software

WebPunch is an online reputation management solution for monitoring, collecting, managing, and responding to customer and employee reviews

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Gong.io 119

Conversation intelligence technology for sales teams

Gong is a conversation intelligence platform for business-to-business sales teams that records, transcribes and analyzes all sales calls to increase the effectiveness of sales conversions and win more deals. Sales team members can work together to produce winning sales tactics.

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Retently 13

Net Promoter Score & customer feedback collection

Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action.

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Vocalcom 19

Omnichannel Cloud Contact Center Solutions

The Vocalcom Cloud contact center has literally changed the way companies interact with their customers, simply by making world-class technology accessible to any company regardless of size, location, budget or IT expertise. Whether your business requires inbound, advanced outbound capabilities, or full multichannel customer service solution, we...

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SocialClimb 11

Online reputation & reviews management for medical practices

SocialClimb is a online reputation and reviews management platform, specifically designed for businesses and practices in the medical field. The cloud-based tool allows practices to enable social reviews, monitor online reviews, and collect and benchmark survey results to manage online reputation.

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Broadly 84

Online review & reputation management for small businesses

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

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NiceJob 52

Reputation management with reviews, social & SEO tools

NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO!

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HelpCrunch 67

Live chat, email automation & helpdesk for support and sales

HelpCrunch is a web & mobile customer communication platform that combines a modern live chat, email automation, and a simple help desk in one solution.

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hellomybot 9

Chatbot & voicebot creation for businesses

hellomybot.io is an omnichannel bot platform for companies and developers who want to create any kind of conversational agent, such as AI voice and text chat agents for reaching out to customers with the aim of creating an enhanced customer experience.

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CustomerSure

The simplest way to improve how you handle customer feedback

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Subiz

Website-integrated Live Chat Software

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Customer Thermometer

The one click email customer satisfaction survey - feedback when you need it

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InfoServ

Integrated Call Center, Help Desk, and CRM software system

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Cugic

Live chat capabilities for conversing with website visitors

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Rize Reviews

Reputation management software

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Interceptum

Online survey & enterprise feedback management platform

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IVCbox

Customer communication tool with live chat & video calls

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Wowdesk

Omnichannel customer service help desk software

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Paldesk

Live chat & omni-channel helpdesk software

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VeriShow

Video Chat, Cobrowsing, Screen sharing, Certified signature

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OXON

Cloud-based contact center management software

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eCasework

Case management & CRM for representatives and their staff

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Live Guide

A secure live chat solution for customer service teams

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SmartEngage

Cross-channel autoresponder for marketing automation

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Interakt

Supercharged Customer Engagement and Support platform.

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simplyCT

Virtual Call Center Software

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C2CRM

Cloud Enterprise Business Solutions

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contactSPACE

Cloud contact center software solution

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Focus Contact Center

Call & Contact Center Software Focus Contact Center

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LocalClarity

Local SEO for multi-location brands

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eEndorsements.com

Online reputation management software & service

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CallSquad

Outbound call campaign software for teams

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SurveyExpression

Create the perfect online surveys

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Turn customer feedback into business opportunities

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Criador de comunidade on-line para empresas, escolas e esportes

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Create application instructions and step-by-step tutorials

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Feedback and review management software for tour companies

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Automatic callbacks for website visitors within 25 seconds

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Cloud hosted PBX solution

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Visual, omni channel customer engagement platform

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Cloud Phone System for today's Sales and Customer Support

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Call center phone coaching for sales & customer service reps

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For Smarter E-Support

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IT project management

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Survey creation for Blackberry

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Interactive customer support & feedback community

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Communications SDKs for Web, iOS, and Android

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Conversation intelligence technology for sales teams

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Customer Service & Support Software

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