Customer Service & Support Software

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Avaliação média dos clientes Número de avaliações Patrocinado Local

Dixa 16

All-in-one customer service platform

Dixa is a cloud-based customer service platform that combines chat, email, messenger and calls in a single interface, with real-time monitoring, built-in CRM, and more. Leia mais sobre o Dixa

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Solvemate 9

Virtual customer service agents- powered by machine learning

Solvemate enables your customer service organisation to resolve common requests, instantly and at scale. Leia mais sobre o Solvemate

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Nicereply 246

Customer Satisfaction Survey, Net Promoter Score & CES 2.0

Nicereply is an online customer satisfaction survey software for measuring Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide, helping hundreds of teams to measure and improve the quality of their customer service Leia mais sobre o Nicereply

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ManageEngine ServiceDesk Plus 124

Cloud IT Help Desk Software

ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests Leia mais sobre o ManageEngine ServiceDesk Plus

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Grade.us 154

Review marketing and management platform, white-labeled for agencies and SEOs

Grade.us is the best review management software that helps marketers, agencies, SEOs and enterprises get great reviews on all of the important review sites with email and text drip campaigns. You can monitor reviews without limit to the number of sites, and amplify your best reviews on your website and social media channels. Leia mais sobre o Grade.us

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Bitrix24 314

Free collaboration, communication & management tool suite

Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools Leia mais sobre o Bitrix24

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Newfies-Dialer 4

Auto dialers for lead generation & telemarketing

Newfies-Dialer is an auto-dialer, voice & SMS broadcasting system designed for lead generation, marketing, political campaigning, debt collection, and more Leia mais sobre o Newfies-Dialer

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Reviewninja

Reputation & review management

Reviewninja is a review generation and management software specifically designed for increasing organic reviews on products and services offered by businesses and professionals with tools such as email and SMS review requests, negative reputation management, bulk adding customers, and more Leia mais sobre o Reviewninja

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Zoho Assist 169

Suporte remoto instantâneo. Acesso remoto autônomo.

Ofereça suporte rápido a clientes remotos por meio de sessões de suporte remoto com base na Internet e gerencie computadores remotos sem esforço através do acesso remoto autônomo. Leia mais sobre o Zoho Assist

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Freshcaller 5

Cloud call center for customer support & sales

Freshcaller is a cloud call center & global phone system for every type of business that helps improve customer engagement and collaboration with internal teams Leia mais sobre o Freshcaller

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Zoho Desk 1537

Industry's first context-aware Helpdesk Software

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers.

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ConnectWise Control 1273

Remote Support, Remote Meeting & Remote Access Software

Anytime, anywhere remote support from ConnectWise Control lets you remotely control devices and help your customers whether they’re around the corner or around the world.

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BeyondTrust 902

Secure remote access software

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the industry's top solution for securely accessing and supporting any device or system, located anywhere in the world.

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RingCentral 770

A Complete Business Cloud Phone System Solution

RingCentral Office integrates phone, video, meetings, and messaging in one reliable, easy-to-use solution.

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RingCentral Contact Center 770

The Collaborative Contact Center solution from the industry

RingCentral Contact Centre provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools

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mHelpDesk 744

Win more jobs and grow your business with mHelpDesk!

Job Tracking & Invoicing Functionality Through Your Mobile Device Instant Access to Your Customer Info from any Device - Never Lose Track of Your Jobs or Devices Includes Tools for Quoting, Scheduling, Job tracking, Billing & Invoicing, Electronic Payments, QuickBooks integration, and a growing list of other great features! Let...

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Join.me 736

Ferramenta de conferência e reunião on-line

O join.me é uma ferramenta de conferência e reunião on-line que permite que várias pessoas de vários locais se conectem umas com as outras ao mesmo tempo.

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TeamSupport 668

B2B Customer Support Software

TeamSupport is helpdesk software built for business to business customer support. Full visibility of customers, parent-child relationships, customizable SLAs, Customer Health Index, and even associate tickets at a company level to improve customer relationships.

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Userlike Live Chat 527

Help your customers when it matters, where it matters.

Userlike is live chat software for website and mobile messenger support. Help your customers via a chat window on your site or your customers' messenger apps.

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Intercom 521

Customer messaging platform for sales, marketing and support

Intercom is a customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom products enable targeted communication and engagement with leads and customers via website, inside web and mobile apps, and by email

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Trustpilot 421

Customer review management platform for online businesses

Trustpilot is a customer review management platform that helps online businesses to establish a trusted brand and connect with customers by collecting reviews and gathering feedback to improve customer experience, amplify their online presence, increase conversions and sales, and more

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Five9 319

Cloud contact and call center software

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

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FixMe.IT 282

Remote Support Software That Always Works

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

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Dialpad 261

Cloud communication platform for enterprises

Dialpad is a modern cloud communications system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive.

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LogMeIn Central 219

Endpoint management for desktops, servers & mobile laptops

LogMeIn Central is an endpoint management solution which helps IT professionals to monitor, manage, and secure their organization's endpoint infrastructure including desktops, servers and laptops. Users can remotely deploy & automate routine IT tasks for any PC or Mac from anywhere, via any device.

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Influitive AdvocateHub 204

Advocate Marketing Experts

Advocate Marketing Software, helping B2B companies discover, nurture, and mobilize their advocates to shorten your sales cycles and amplify your marketing.

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BirdEye 190

Online reputation management

BirdEye is a reputation management software which helps businesses collect, monitor & market customer reviews with social listening, real-time analytics, & more

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Quick Base 187

The easiest way to build your own apps without code.

Quick Base is an application building platform which allows users to create customized business apps with no coding required. The enterprise-ready solution offers tools including workflow automations, notifications and reminders, task management, team collaboration, interactive dashboards, and more.

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Nextiva 179

Simplifying Business Communication

Nextiva is transforming the way small businesses communicate. Nextiva is a communications platform providing small businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.

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8x8 Virtual Office 176

Hosted Business VoIP Phone Service

8x8 helps you serve your customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP phone service to hosted contact centers to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1. Experienced. Reliable. Proven. Why Should You Do Business...

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8x8 Virtual Office 176

Global cloud communications & phone system

8x8 Virtual Office is a multi-channel cloud contact center includes IVR, routing, queueing, supervisor tools, CTI, call recording, workforce optimization, chat, reporting & more

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Virtual Contact Center 176

Contact Center Solution

ContactNow is a self-service cloud contact center that provides a flexible way to engage with customers, including a real-time monitoring App for iPad

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Vonage Business 163

Cloud-based business VoIP phone service

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

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Glip 151

Conversation platform for team collaboration & productivity

Glip is a cloud-based conversation platform designed for teams to plan, share, and organize work tasks. Text and video chat features facilitate communication between team members whilst file sharing and collaborative task management encourage efficiency and productivity within teams.

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ConnectWise Manage 151

Business management platform for the IT industry

ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything with one application to allow superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups. From projects to services, marketing, sales, and finance,...

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Twilio Flex 150

Fully programmable cloud contact center platform

Twilio Flex is a fully programmable cloud contact center solution which allows companies to instantly deploy an omnichannel contact center and customize discrete components including interaction routing, communication channels, workflows, UI & reporting to meet the unique needs of the organization

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Twilio Programmable Voice 150

Build a custom call experience using a scalable API

Twilio Programmable Voice enables organizations to build a custom call experience using a scalable API, and control communication using code. Users can embed calling into any application to enable conversations via any platform. The Voice API allows users to make, manage and route calls to anywhere.

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Cherwell Service Management 129

Customizable IT service management solution

Cherwell Service Management is a web-based IT service management system with codeless architecture, ITIL-verified processes, SIAM & MSI functionality, and more

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Kaseya VSA 128

IT Systems Management Software

Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or an MSP. VSA offers the absolute best technician experience with Kaseya Live Connect, and supporting offerings in Patch, AV/AM, monitoring and more.

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Flock 125

Communication and collaboration platform for teams

Flock is a collaborative messaging app for teams which enables users to discuss projects and find and share information and ideas effectively and efficiently

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ChaseData 120

Cloud-based call center solution for SMBs

ChaseData offers a cloud-based call center solution with both inbound and outbound calling facility and an interactive voice response capability

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Gong.io 119

Conversation intelligence technology for sales teams

Gong is a conversation intelligence platform for business-to-business sales teams that records, transcribes and analyzes all sales calls to increase the effectiveness of sales conversions and win more deals. Sales team members can work together to produce winning sales tactics.

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Avochato 111

SMS messaging for sales, support & operations teams

Avochato is an SMS/text messaging solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers

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NICE inContact 110

Cloud Contact Center Software

NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market. We also integrate...

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RescueAssist 109

Remote support software

RescueAssist is a remote support software that offers solutions for both SMBs as well as enterprises looking to provide advanced remote service levels. The software is used by IT managers, IT consultants, software consultants, MSPs and IT customer support reps to access and control devices remotely and solve technical issues. RescueAssist offers a...

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Opsgenie 108

Alerting and on-call management for always-on services

Alerts, notifications and incident management service for dev and ops teams (development and operations) integrated with monitoring tools and push notifications

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Zingle 105

Text messaging for customer service & team collaboration

Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more

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VanillaSoft 100

Lead management software and CRM solution - The Power of Simplicity

VanillaSoft brings together the best of CRM, Lead Management and Sales-by-Phone tools into one powerful queue-based lead management solution for inside sales teams, call centers, and other sales-by-phone professionals. VanillaSoft increases productivity, contact rates, makes cold calling easier, and improves sales accountability with features...

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Acctivate 96

QuickBooks inventory management software for SMBs

Acctivate Inventory Software is a better way to optimize warehouse, purchasing and inventory operations across your entire business.

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Vivantio ITSM 90

Flexible, Trusted, Reliable Service Desk Software

Vivantio ITSM is a comprehensive service management solution chosen by global enterprises for its flexibility and extensibility, making it ideal for large scale, multi-site organizations with complex needs. The control of code-less configuration, the unmatched value of flexible licensing, and the insight of custom reporting are all reasons that...

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Zingtree 89

Build your own question & answer style troubleshooters

Zingtree is a toolkit that enables the creation of troubleshooters, agent scripts and interactive decision trees, perfect for customer support & contact centers

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Rollbar 84

Full-stack bug and issue tracking for web and mobile apps

Error monitoring & tracking tool that helps software developers, DevOps, QA, and Support engineers release better quality code faster. Instrument Rollbar SDK with your code to handle exceptions and collect data for debugging. Supports JavaScript, Ruby, Python, Java, .NET, iOS, Android, Go, and more.

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Broadly 84

Online review & reputation management for small businesses

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

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LogMeIn Pro 84

Remote access tool for individuals & small businesses

LogMeIn Pro is a remote access tool for individuals and small businesses which enables users to remotely control their computer from any location, and get full access to the desktop as well as all applications, files and information from another computer or mobile device.

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Yonyx 83

Decision tree driven Interactive guides for customer service

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls

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Preferred Patron Loyalty 76

Loyalty marketing and gift card management

Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries

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ConnectWise Automate 74

IT Automation for Today’s IT World

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate.

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bpm'online CRM 73

Boost marketing, sales and service performance!

Bpm’online CRM software delivers end-to-end processes to manage a complete customer journey – from lead to order, and to ongoing account maintenance. Bpm’online recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship...

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bpm'online studio 73

Intelligent platform for business process management

Bpm’online studio is the powerful alliance of BPM (business process management) and case management technologies to effectively manage, optimize and monitor business processes while automating time-consuming operations

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Vivantio Pro 71

Flexible, Trusted, Reliable Service Desk Software

Vivantio Pro is flexible, reliable, trusted service management software. From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization.

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Podium 71

Review management, reputation software, feedback & webchat

Podium is a reputation management platform that manages reviews from multiple sites for increased visibility, improved operations, & better purchase decisions

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Bright Pattern 70

Multi-channel cloud call center software

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service.

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CallTools 70

All-in-one predictive dialer & inbound call center solution

CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill based routing, & more

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LiveHelpNow 67

Help desk and live chat solution for customer service

LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more.

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InfoFlo 67

All-in-One CRM Software Solution

InfoFlo software is the most intuitive CRM software on the market. It's perfect for managing customer relationships. With InfoFlo you can now manage all emails, documents, tasks, invoices, sales/opportunities, tasks, calendar events in one simple to use interface

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Tracker 64

Customer Service and Support Management Software

PhaseWare's Tracker product suite is the premiere customer service and support software solution for those looking for configurability. Top features include: visual workflows, automated business rules, powerful reporting tools, and performance management tools. The Self Service Center, PhaseWare's customer self-service web portal, will enable...

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TextUs 64

SMS platform for sales, recruiting & customer service teams

TextUs is a business-class text messaging platform specifically for inside sales, recruiting & customer service teams, with desktop texting and CRM integration

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Autotask 57

IT Business Management Software Platform

Autotask is the all-in-one web-based software that helps VARs, MSPs and IT Service providers to sell, implement, deliver and bill their services. Thanks to Autotask´s automation and management of your people, projects and processes your business performance will be improved significantly. That means greater efficiency, and more profitability. A...

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NewVoiceMedia 55

Call Center & Inside Sales for Salesforce

NewVoiceMedia is the leading provider of cloud contact center and inside sales software for Salesforce Sales Cloud, Service Cloud and Desk.com

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SherpaDesk 52

A support soution to help track time and manage projects

A complete solution to help organizations track customer support issues, capture billable time and monitor project profitability

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NiceJob 52

Reputation management with reviews, social & SEO tools

NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO!

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GetMoreReviews 52

Review generation & reputation monitoring tool

GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online

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3CLogic 49

Contact Center Solutions for Customer Experience Excellence

3CLogic is a leading contact center as a service provider, seamlessly integrating with CRMs, service platforms, WFMs and other business applications for today’s enterprise businesses.

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Logicbox 49

When off-the-shelf doesn't cut it!

CRM apps are easy. There are dozens of choices. Getting your web-based CRM application to incorporate your unique upstream and downstream processes is the challenge. You can pay exorbitant fees to a Salesforce developer for a clunky configuration that meets half of your needs. Or you can choose a provider that will deliver a custom data model that...

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MightyCall 48

Virtual Phone System for small businesses

MightyCall is a virtual phone system designed to help small businesses & entrepreneurs manage the customer experience efficiently with a range of calling, customer care, & team management features including visual call flow configuration, call recording, performance reports, & more

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Connect First 48

Omni-channel cloud contact center

Connect First software provides contact center solutions for inbound/ outbound calls, IVR customer engagement, and call centers.

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Reputology 47

Review management for Google, Facebook and more

Reputology is the review management platform that helps multi-location businesses monitor reviews and improve the customer experience.

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FluentStream 47

A cloud-based business phone service

FluentStream Technologies provides a cloud-based business phone solution with 90+ features, an intuitive, easy-to-use web portal, and seamless integrations.

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DJUBO 47

360° integrated hotel management software suite

DJUBO is a mobile hotel management solution offering tools for sales, distribution, marketing, operations and intelligence on a single platform. The integrated software suite includes an integrated PMS, CRS, channel manager, reputation & review management, price intelligence, revenue manager & more

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Sharpen 46

Cloud-native Contact Center Platform

A leading cloud native contact center that serves more than 1,000 companies across the globe.

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ReviewTrackers 46

Review monitoring software for multi-location businesses

Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights

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NinjaRMM 44

Remote monitoring & management platform

NinjaRMM is a security-centric remote monitoring & management platform that enables the automation of IT infrastructure management & cloud network monitoring

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Shelf 44

Knowing Made Easy

Shelf is an Intelligent knowledge management platform for contact centers and help desks that makes finding, maintaining and updating critical knowledge easy

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Crisp 43

All-in-one solution for customer messaging

Crisp is a free live chat platform for interacting with customers via Crisp Live Chat, email, messenger, Twitter, & SMS, with tools for personalized campaigns

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AzureDesk 41

Help desk software for SMBs

AzureDesk - Only helpdesk software with 5$ per agent with all the "must have" features of enterprise class systems offered to all businesses at minimal cost.

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ChangeGear Service Desk 41

Cloud based solution to track & control IT services

ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

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Rocket.Chat 41

Open source team chat communication tool

Rocket.Chat is an open source team collaboration & communication platform with live chat, video and audio conferencing, file sharing, message translation & more

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Fuze 39

Multi-channel support for customers, partners & staff

Fuze - formerly ThinkingPhones - is a cloud based unified communications platform (UCaaS) enabling multi-channel support for customers, partners, staff and other stakeholders

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Praiseworthy 38

Employee recognition & individual feedback management

Praiseworthy is a feedback management and employee recognition tool for customer facing teams with survey distribution, feedback collection, and reporting

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Zoho Meeting 37

Web conferencing tool to host online meetings and webinars.

Zoho Meeting is a robust web conferencing solution built to manage your online meetings and webinars. Completely browser-based and no downloads required.

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UJET 37

Customer interaction & support platform with CRM integration

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps.

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Heymarket 37

Business text messaging for teams

Heymarket provides business text messaging for marketing, sales, support & operations teams, with shared inboxes, mobile apps, message templates, and more

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Refersion 36

Advanced affiliate marketing made simple.

Manage, track, and grow your affiliate and influencer network like never before. With Refersion it's easy to track referrals from affiliates, influencers, partners & and customers. And our secure platform streamlines how you manage, reward, and pay affiliates, and more.

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Hiver 35

Manage customer support and sales leads right from Gmail

Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like [email protected] or [email protected] without having to leave their Gmail accounts.

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osTicket 35

Customer support ticket system

osTicket is an open source customer support ticket management software. The application enables you to gather all incoming enquirers from email, web forms and phone calls into one platform. You can then filter tickets and route them to the right agent. You use the auto-assigner and auto-responder to set repeated workflows and actions for certain...

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Shared Groups 34

Contact sharing solution with GMail integration

Are you looking for a simple way to share your domain contacts with your colleagues or your different Google accounts? Our shared groups application works with all editions of Google Apps!

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Help Desk Migration 33

Online help desk data migration service

Help Desk Migration is an online data migration service that enables fully automated data transfer between various help desk systems using a robust wizard

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Splashtop Remote Support 33

Remote support for MSPs, IT service providers & helpdesks

Splashtop Remote Support enables MSPs, IT service providers & helpdesk professionals to remotely support their clients' computers from any desktop/mobile device

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IT Glue 33

SOC 2-compliant IT documentation management platform

IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.

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The Service Program 33

QuickBooks add-on for handling service company management

The Service Program is a QuickBooks add-on for service providing companies such as pool servicing, lawn care, pest control, sanitation and more, delivering key features across service dispatch, routing, work order management, maintenance scheduling, GPS, mobile & customer services, via a web portal

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Dixa

All-in-one customer service platform

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Solvemate

Virtual customer service agents- powered by machine learning

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Nicereply

246

Customer Satisfaction Survey, Net Promoter Score & CES 2.0

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ManageEngine ServiceDesk Plus

124

Cloud IT Help Desk Software

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Grade.us

154

Review marketing and management platform, white-labeled for agencies and SEOs

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Bitrix24

314

Free collaboration, communication & management tool suite

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Newfies-Dialer

Auto dialers for lead generation & telemarketing

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Reviewninja

Reputation & review management

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Zoho Assist

169

Suporte remoto instantâneo. Acesso remoto autônomo.

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Freshcaller

Cloud call center for customer support & sales

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Zoho Desk

1537

Industry's first context-aware Helpdesk Software

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ConnectWise Control

1273

Remote Support, Remote Meeting & Remote Access Software

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BeyondTrust

902

Secure remote access software

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RingCentral

770

A Complete Business Cloud Phone System Solution

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RingCentral Contact Center

770

The Collaborative Contact Center solution from the industry

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mHelpDesk

744

Win more jobs and grow your business with mHelpDesk!

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Join.me

736

Ferramenta de conferência e reunião on-line

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TeamSupport

668

B2B Customer Support Software

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Userlike Live Chat

527

Help your customers when it matters, where it matters.

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